prepare("SELECT COUNT(*) FROM chat_logs WHERE created_at >= ?");
$stmt_chats_today->execute([$today_start]);
$chats_today = $stmt_chats_today->fetchColumn();
$stmt_chats_week = $pdo->prepare("SELECT COUNT(*) FROM chat_logs WHERE created_at >= ?");
$stmt_chats_week->execute([$this_week_start]);
$chats_this_week = $stmt_chats_week->fetchColumn();
$stmt_chats_month = $pdo->prepare("SELECT COUNT(*) FROM chat_logs WHERE created_at >= ?");
$stmt_chats_month->execute([$this_month_start]);
$chats_this_month = $stmt_chats_month->fetchColumn();
// Conversion Rate
$stmt_total_chats = $pdo->query("SELECT COUNT(*) FROM chat_logs");
$total_chats = $stmt_total_chats->fetchColumn();
$stmt_converted_chats = $pdo->query("SELECT COUNT(*) FROM chat_logs WHERE was_converted = 1");
$converted_chats = $stmt_converted_chats->fetchColumn();
$conversion_rate = ($total_chats > 0) ? ($converted_chats / $total_chats) * 100 : 0;
// Average Duration
$stmt_avg_duration = $pdo->query("SELECT AVG(chat_duration_seconds) FROM chat_logs");
$avg_duration_seconds = $stmt_avg_duration->fetchColumn();
$avg_duration = ($avg_duration_seconds) ? gmdate("i:s", $avg_duration_seconds) : 'N/A';
// Chat Outcomes (for Pie Chart)
$stmt_outcomes = $pdo->query("SELECT chat_outcome, COUNT(*) as count FROM chat_logs GROUP BY chat_outcome");
$chat_outcomes = $stmt_outcomes->fetchAll(PDO::FETCH_KEY_PAIR);
// Recent Chats
$stmt_recent_chats = $pdo->query("SELECT * FROM chat_logs ORDER BY created_at DESC LIMIT 10");
$recent_chats = $stmt_recent_chats->fetchAll();
} catch (PDOException $e) {
$error = "Database error: " . $e->getMessage();
}
$project_name = "HVAC Command Center";
$page_title = "Chat Logs";
?>
<?= htmlspecialchars($page_title) ?> | <?= htmlspecialchars($project_name) ?>
| Date |
Customer |
Duration |
Outcome |
Converted |
| No chats found. |
|
|
|
|
Yes
No
|