# Generated by Django 5.2.7 on 2026-05-26 15:01

import django.db.models.deletion
import django.utils.timezone
import uuid
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='Ticket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
                ('requester_name', models.CharField(max_length=120)),
                ('requester_email', models.EmailField(max_length=254)),
                ('subject', models.CharField(max_length=180)),
                ('description', models.TextField()),
                ('category', models.CharField(choices=[('technical', 'Technical'), ('billing', 'Billing'), ('access', 'Access'), ('general', 'General')], default='general', max_length=24)),
                ('priority', models.CharField(choices=[('low', 'Low'), ('normal', 'Normal'), ('high', 'High'), ('urgent', 'Urgent')], default='normal', max_length=16)),
                ('status', models.CharField(choices=[('new', 'New'), ('triage', 'In triage'), ('waiting', 'Waiting on requester'), ('resolved', 'Resolved')], default='new', max_length=24)),
                ('created_at', models.DateTimeField(default=django.utils.timezone.now)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('assigned_to', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
            ],
            options={
                'ordering': ['-updated_at', '-created_at'],
            },
        ),
        migrations.CreateModel(
            name='TicketReply',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('author_name', models.CharField(max_length=120)),
                ('author_email', models.EmailField(blank=True, max_length=254)),
                ('body', models.TextField()),
                ('is_staff_reply', models.BooleanField(default=False)),
                ('created_at', models.DateTimeField(default=django.utils.timezone.now)),
                ('author_user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='ticket_replies', to=settings.AUTH_USER_MODEL)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='replies', to='core.ticket')),
            ],
            options={
                'ordering': ['created_at'],
            },
        ),
        migrations.AddIndex(
            model_name='ticket',
            index=models.Index(fields=['status', 'priority'], name='core_ticket_status_ecde4b_idx'),
        ),
        migrations.AddIndex(
            model_name='ticket',
            index=models.Index(fields=['created_at'], name='core_ticket_created_fe6f19_idx'),
        ),
        migrations.AddIndex(
            model_name='ticket',
            index=models.Index(fields=['public_id'], name='core_ticket_public__952cbe_idx'),
        ),
    ]