Autosave: 20260526-155514

core/admin.py

@@ -1,3 +1,26 @@
 from django.contrib import admin
 
-# Register your models here.
+from .models import Ticket, TicketReply
+
+
+class TicketReplyInline(admin.TabularInline):
+    model = TicketReply
+    extra = 0
+    fields = ("author_name", "author_email", "body", "is_staff_reply", "created_at")
+    readonly_fields = ("created_at",)
+
+
+@admin.register(Ticket)
+class TicketAdmin(admin.ModelAdmin):
+    list_display = ("ticket_number", "subject", "requester_name", "status", "priority", "category", "assigned_to", "updated_at")
+    list_filter = ("status", "priority", "category", "created_at")
+    search_fields = ("subject", "description", "requester_name", "requester_email")
+    readonly_fields = ("public_id", "created_at", "updated_at")
+    inlines = [TicketReplyInline]
+
+
+@admin.register(TicketReply)
+class TicketReplyAdmin(admin.ModelAdmin):
+    list_display = ("ticket", "author_name", "is_staff_reply", "created_at")
+    list_filter = ("is_staff_reply", "created_at")
+    search_fields = ("author_name", "author_email", "body", "ticket__subject")

core/forms.py

@@ -0,0 +1,74 @@
+from django import forms
+from django.contrib.auth import get_user_model
+
+from .models import Ticket, TicketReply
+
+
+class TicketForm(forms.ModelForm):
+    def __init__(self, *args, **kwargs):
+        super().__init__(*args, **kwargs)
+        for field in self.fields.values():
+            widget = field.widget
+            base_class = "form-select" if isinstance(widget, forms.Select) else "form-control"
+            widget.attrs["class"] = f"{widget.attrs.get('class', '')} {base_class}".strip()
+
+    class Meta:
+        model = Ticket
+        fields = [
+            "requester_name",
+            "requester_email",
+            "category",
+            "priority",
+            "subject",
+            "description",
+        ]
+        widgets = {
+            "requester_name": forms.TextInput(attrs={"placeholder": "Alex Morgan"}),
+            "requester_email": forms.EmailInput(attrs={"placeholder": "alex@company.com"}),
+            "subject": forms.TextInput(attrs={"placeholder": "Briefly describe the issue"}),
+            "description": forms.Textarea(attrs={"rows": 5, "placeholder": "Share what happened, who is affected, and any useful context."}),
+        }
+        labels = {
+            "requester_name": "Your name",
+            "requester_email": "Email",
+            "description": "What can we help with?",
+        }
+
+
+class ReplyForm(forms.ModelForm):
+    def __init__(self, *args, **kwargs):
+        super().__init__(*args, **kwargs)
+        for field in self.fields.values():
+            widget = field.widget
+            base_class = "form-select" if isinstance(widget, forms.Select) else "form-control"
+            widget.attrs["class"] = f"{widget.attrs.get('class', '')} {base_class}".strip()
+
+    class Meta:
+        model = TicketReply
+        fields = ["author_name", "author_email", "body"]
+        widgets = {
+            "author_name": forms.TextInput(attrs={"placeholder": "Your name"}),
+            "author_email": forms.EmailInput(attrs={"placeholder": "you@company.com"}),
+            "body": forms.Textarea(attrs={"rows": 4, "placeholder": "Write a helpful update or reply..."}),
+        }
+        labels = {
+            "author_name": "Name",
+            "author_email": "Email",
+            "body": "Reply",
+        }
+
+
+class TicketTriageForm(forms.ModelForm):
+    class Meta:
+        model = Ticket
+        fields = ["status", "priority", "assigned_to"]
+
+    def __init__(self, *args, **kwargs):
+        super().__init__(*args, **kwargs)
+        User = get_user_model()
+        self.fields["assigned_to"].queryset = User.objects.filter(is_staff=True).order_by("username")
+        self.fields["assigned_to"].empty_label = "Unassigned"
+        for field in self.fields.values():
+            widget = field.widget
+            base_class = "form-select" if isinstance(widget, forms.Select) else "form-control"
+            widget.attrs["class"] = f"{widget.attrs.get('class', '')} {base_class}".strip()

core/migrations/0001_initial.py

@@ -0,0 +1,67 @@
+# Generated by Django 5.2.7 on 2026-05-26 15:01
+
+import django.db.models.deletion
+import django.utils.timezone
+import uuid
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='Ticket',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
+                ('requester_name', models.CharField(max_length=120)),
+                ('requester_email', models.EmailField(max_length=254)),
+                ('subject', models.CharField(max_length=180)),
+                ('description', models.TextField()),
+                ('category', models.CharField(choices=[('technical', 'Technical'), ('billing', 'Billing'), ('access', 'Access'), ('general', 'General')], default='general', max_length=24)),
+                ('priority', models.CharField(choices=[('low', 'Low'), ('normal', 'Normal'), ('high', 'High'), ('urgent', 'Urgent')], default='normal', max_length=16)),
+                ('status', models.CharField(choices=[('new', 'New'), ('triage', 'In triage'), ('waiting', 'Waiting on requester'), ('resolved', 'Resolved')], default='new', max_length=24)),
+                ('created_at', models.DateTimeField(default=django.utils.timezone.now)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('assigned_to', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'ordering': ['-updated_at', '-created_at'],
+            },
+        ),
+        migrations.CreateModel(
+            name='TicketReply',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('author_name', models.CharField(max_length=120)),
+                ('author_email', models.EmailField(blank=True, max_length=254)),
+                ('body', models.TextField()),
+                ('is_staff_reply', models.BooleanField(default=False)),
+                ('created_at', models.DateTimeField(default=django.utils.timezone.now)),
+                ('author_user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='ticket_replies', to=settings.AUTH_USER_MODEL)),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='replies', to='core.ticket')),
+            ],
+            options={
+                'ordering': ['created_at'],
+            },
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['status', 'priority'], name='core_ticket_status_ecde4b_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['created_at'], name='core_ticket_created_fe6f19_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['public_id'], name='core_ticket_public__952cbe_idx'),
+        ),
+    ]

core/models.py

@@ -1,3 +1,90 @@
-from django.db import models
+import uuid
 
-# Create your models here.
+from django.conf import settings
+from django.db import models
+from django.urls import reverse
+from django.utils import timezone
+
+
+class Ticket(models.Model):
+    class Category(models.TextChoices):
+        TECHNICAL = "technical", "Technical"
+        BILLING = "billing", "Billing"
+        ACCESS = "access", "Access"
+        GENERAL = "general", "General"
+
+    class Priority(models.TextChoices):
+        LOW = "low", "Low"
+        NORMAL = "normal", "Normal"
+        HIGH = "high", "High"
+        URGENT = "urgent", "Urgent"
+
+    class Status(models.TextChoices):
+        NEW = "new", "New"
+        TRIAGE = "triage", "In triage"
+        WAITING = "waiting", "Waiting on requester"
+        RESOLVED = "resolved", "Resolved"
+
+    public_id = models.UUIDField(default=uuid.uuid4, editable=False, unique=True)
+    requester_name = models.CharField(max_length=120)
+    requester_email = models.EmailField()
+    subject = models.CharField(max_length=180)
+    description = models.TextField()
+    category = models.CharField(max_length=24, choices=Category.choices, default=Category.GENERAL)
+    priority = models.CharField(max_length=16, choices=Priority.choices, default=Priority.NORMAL)
+    status = models.CharField(max_length=24, choices=Status.choices, default=Status.NEW)
+    assigned_to = models.ForeignKey(
+        settings.AUTH_USER_MODEL,
+        null=True,
+        blank=True,
+        on_delete=models.SET_NULL,
+        related_name="assigned_tickets",
+    )
+    created_at = models.DateTimeField(default=timezone.now)
+    updated_at = models.DateTimeField(auto_now=True)
+
+    class Meta:
+        ordering = ["-updated_at", "-created_at"]
+        indexes = [
+            models.Index(fields=["status", "priority"]),
+            models.Index(fields=["created_at"]),
+            models.Index(fields=["public_id"]),
+        ]
+
+    def __str__(self):
+        return f"#{self.pk or 'new'} {self.subject}"
+
+    def get_absolute_url(self):
+        return reverse("ticket_detail", kwargs={"public_id": self.public_id})
+
+    @property
+    def ticket_number(self):
+        if not self.pk:
+            return "SUP-new"
+        return f"SUP-{self.pk:04d}"
+
+    @property
+    def is_open(self):
+        return self.status != self.Status.RESOLVED
+
+
+class TicketReply(models.Model):
+    ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, related_name="replies")
+    author_name = models.CharField(max_length=120)
+    author_email = models.EmailField(blank=True)
+    author_user = models.ForeignKey(
+        settings.AUTH_USER_MODEL,
+        null=True,
+        blank=True,
+        on_delete=models.SET_NULL,
+        related_name="ticket_replies",
+    )
+    body = models.TextField()
+    is_staff_reply = models.BooleanField(default=False)
+    created_at = models.DateTimeField(default=timezone.now)
+
+    class Meta:
+        ordering = ["created_at"]
+
+    def __str__(self):
+        return f"Reply by {self.author_name} on {self.ticket.ticket_number}"

core/templates/base.html

@@ -1,25 +1,71 @@
+{% load static %}
 <!DOCTYPE html>
 <html lang="en">
 
 <head>
   <meta charset="UTF-8">
-  <title>{% block title %}Knowledge Base{% endblock %}</title>
+  <meta name="viewport" content="width=device-width, initial-scale=1">
-  {% if project_description %}
+  <title>{% block title %}{{ project_name|default:"RelayDesk" }}{% endblock %}</title>
-  <meta name="description" content="{{ project_description }}">
+  <meta name="description" content="{% block meta_description %}{{ page_description|default:project_description|default:'Lightweight support ticketing for small teams.' }}{% endblock %}">
-  <meta property="og:description" content="{{ project_description }}">
-  <meta property="twitter:description" content="{{ project_description }}">
-  {% endif %}
   {% if project_image_url %}
   <meta property="og:image" content="{{ project_image_url }}">
   <meta property="twitter:image" content="{{ project_image_url }}">
   {% endif %}
-  {% load static %}
+  <link rel="preconnect" href="https://fonts.googleapis.com">
+  <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
+  <link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Manrope:wght@600;700;800&display=swap" rel="stylesheet">
+  <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" rel="stylesheet" integrity="sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH" crossorigin="anonymous">
   <link rel="stylesheet" href="{% static 'css/custom.css' %}?v={{ deployment_timestamp }}">
   {% block head %}{% endblock %}
 </head>
 
 <body>
+  <a class="skip-link" href="#main-content">Skip to content</a>
+  <nav class="navbar navbar-expand-lg navbar-light navbar-glass sticky-top" aria-label="Main navigation">
+    <div class="container py-2">
+      <a class="navbar-brand d-flex align-items-center gap-2" href="{% url 'home' %}">
+        <span class="brand-mark" aria-hidden="true">RD</span>
+        <span class="brand-copy">RelayDesk</span>
+      </a>
+      <button class="navbar-toggler" type="button" data-bs-toggle="collapse" data-bs-target="#mainNav" aria-controls="mainNav" aria-expanded="false" aria-label="Toggle navigation">
+        <span class="navbar-toggler-icon"></span>
+      </button>
+      <div class="collapse navbar-collapse" id="mainNav">
+        <ul class="navbar-nav ms-auto align-items-lg-center gap-lg-2">
+          <li class="nav-item"><a class="nav-link" href="{% url 'ticket_list' %}">Tickets</a></li>
+          <li class="nav-item"><a class="nav-link" href="/admin/">Admin</a></li>
+          <li class="nav-item"><a class="btn btn-primary-soft" href="{% url 'ticket_create' %}">Submit ticket</a></li>
+        </ul>
+      </div>
+    </div>
+  </nav>
+
+  {% if messages %}
+  <div class="container message-stack" aria-live="polite" aria-atomic="true">
+    {% for message in messages %}
+    <div class="alert alert-{{ message.tags|default:'info' }} shadow-sm mb-2" role="alert">{{ message }}</div>
+    {% endfor %}
+  </div>
+  {% endif %}
+
+  <main id="main-content">
     {% block content %}{% endblock %}
+  </main>
+
+  <footer class="site-footer py-4 mt-5">
+    <div class="container d-flex flex-column flex-md-row align-items-center justify-content-between gap-3">
+      <div>
+        <strong>RelayDesk</strong> keeps support moving from request to resolution.
+      </div>
+      <div class="footer-links d-flex gap-3">
+        <a href="{% url 'ticket_list' %}">Browse tickets</a>
+        <a href="{% url 'ticket_create' %}">New ticket</a>
+        <a href="/admin/">Admin</a>
+      </div>
+    </div>
+  </footer>
+
+  <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js" integrity="sha384-YvpcrYf0tY3lHB60NNkmXc5s9fDVZLESaAA55NDzOxhy9GkcIdslK1eN7N6jIeHz" crossorigin="anonymous" defer></script>
 </body>
 
 </html>

core/templates/core/index.html

@@ -1,145 +1,154 @@
 {% extends "base.html" %}
 
-{% block title %}{{ project_name }}{% endblock %}
+{% block title %}RelayDesk Support Center{% endblock %}
-
+{% block meta_description %}Submit, triage, and resolve lightweight support tickets with threaded replies and clean status tracking.{% endblock %}
-{% block head %}
-<link rel="preconnect" href="https://fonts.googleapis.com">
-<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
-<link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;700&display=swap" rel="stylesheet">
-<style>
-  :root {
-    --bg-color-start: #6a11cb;
-    --bg-color-end: #2575fc;
-    --text-color: #ffffff;
-    --card-bg-color: rgba(255, 255, 255, 0.01);
-    --card-border-color: rgba(255, 255, 255, 0.1);
-  }
-
-  * {
-    box-sizing: border-box;
-  }
-
-  body {
-    margin: 0;
-    font-family: 'Inter', sans-serif;
-    background: linear-gradient(45deg, var(--bg-color-start), var(--bg-color-end));
-    color: var(--text-color);
-    display: flex;
-    justify-content: center;
-    align-items: center;
-    min-height: 100vh;
-    text-align: center;
-    overflow: hidden;
-    position: relative;
-  }
-
-  body::before {
-    content: '';
-    position: absolute;
-    inset: 0;
-    background-image: url("data:image/svg+xml,<svg xmlns='http://www.w3.org/2000/svg' width='100' height='100' viewBox='0 0 100 100'><path d='M-10 10L110 10M10 -10L10 110' stroke-width='1' stroke='rgba(255,255,255,0.05)'/></svg>");
-    animation: bg-pan 20s linear infinite;
-    z-index: -1;
-  }
-
-  @keyframes bg-pan {
-    0% {
-      background-position: 0% 0%;
-    }
-
-    100% {
-      background-position: 100% 100%;
-    }
-  }
-
-  main {
-    padding: 2rem;
-  }
-
-  .card {
-    background: var(--card-bg-color);
-    border: 1px solid var(--card-border-color);
-    border-radius: 16px;
-    padding: 2.5rem 2rem;
-    backdrop-filter: blur(20px);
-    -webkit-backdrop-filter: blur(20px);
-    box-shadow: 0 12px 36px rgba(0, 0, 0, 0.25);
-  }
-
-  h1 {
-    font-size: clamp(2.2rem, 3vw + 1.2rem, 3.2rem);
-    font-weight: 700;
-    margin: 0 0 1.2rem;
-    letter-spacing: -0.02em;
-  }
-
-  p {
-    margin: 0.5rem 0;
-    font-size: 1.1rem;
-    opacity: 0.92;
-  }
-
-  .loader {
-    margin: 1.5rem auto;
-    width: 56px;
-    height: 56px;
-    border: 4px solid rgba(255, 255, 255, 0.25);
-    border-top-color: #fff;
-    border-radius: 50%;
-    animation: spin 1s linear infinite;
-  }
-
-  @keyframes spin {
-    to {
-      transform: rotate(360deg);
-    }
-  }
-
-  .runtime code {
-    background: rgba(0, 0, 0, 0.25);
-    padding: 0.15rem 0.45rem;
-    border-radius: 4px;
-    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
-  }
-
-  .sr-only {
-    position: absolute;
-    width: 1px;
-    height: 1px;
-    padding: 0;
-    margin: -1px;
-    overflow: hidden;
-    clip: rect(0, 0, 0, 0);
-    border: 0;
-  }
-
-  footer {
-    position: absolute;
-    bottom: 1rem;
-    width: 100%;
-    text-align: center;
-    font-size: 0.85rem;
-    opacity: 0.75;
-  }
-</style>
-{% endblock %}
 
 {% block content %}
-<main>
+<section class="hero-section position-relative overflow-hidden">
-  <div class="card">
+  <div class="hero-shape hero-shape-one" aria-hidden="true"></div>
-    <h1>Analyzing your requirements and generating your app…</h1>
+  <div class="hero-shape hero-shape-two" aria-hidden="true"></div>
-    <div class="loader" role="status" aria-live="polite" aria-label="Applying initial changes">
+  <div class="container position-relative py-5 py-lg-6">
-      <span class="sr-only">Loading…</span>
+    <div class="row align-items-center g-5">
+      <div class="col-lg-7">
+        <span class="eyebrow">Internal support center</span>
+        <h1 class="display-4 fw-bold mt-3 mb-4">Support that moves every ticket from request to resolved.</h1>
+        <p class="lead text-muted mb-4">RelayDesk gives your team a lightweight intake desk, live status board, searchable ticket queue, and threaded replies in a polished Bootstrap workspace.</p>
+        <form class="hero-search d-flex flex-column flex-sm-row gap-2" action="{% url 'ticket_list' %}" method="get" role="search">
+          <label class="visually-hidden" for="hero-search">Search tickets</label>
+          <input id="hero-search" class="form-control form-control-lg" type="search" name="q" placeholder="Search subject, requester, or ticket details">
+          <button class="btn btn-primary btn-lg" type="submit">Search tickets</button>
+        </form>
+        <div class="d-flex flex-wrap gap-3 mt-4">
+          <a class="btn btn-primary btn-lg" href="{% url 'ticket_create' %}">Submit a ticket</a>
+          <a class="btn btn-outline-dark btn-lg" href="{% url 'ticket_list' %}">Open queue</a>
         </div>
-    <p class="hint">AppWizzy AI is collecting your requirements and applying the first changes.</p>
-    <p class="hint">This page will refresh automatically as the plan is implemented.</p>
-    <p class="runtime">
-      Runtime: Django <code>{{ django_version }}</code> · Python <code>{{ python_version }}</code>
-      — UTC <code>{{ current_time|date:"Y-m-d H:i:s" }}</code>
-    </p>
       </div>
-</main>
+      <div class="col-lg-5">
-<footer>
+        <div class="glass-card quick-intake-card">
-  Page updated: {{ current_time|date:"Y-m-d H:i:s" }} (UTC)
+          <div class="d-flex align-items-start justify-content-between gap-3 mb-3">
-</footer>
+            <div>
+              <span class="section-kicker">Fast intake</span>
+              <h2 class="h3 mb-1">Create a ticket</h2>
+              <p class="text-muted mb-0">Capture the request and start a trackable support thread.</p>
+            </div>
+            <span class="spark-icon" aria-hidden="true">✦</span>
+          </div>
+          <form method="post" novalidate>
+            {% csrf_token %}
+            {% include "core/partials/form_errors.html" with form=ticket_form %}
+            <div class="row g-3">
+              <div class="col-md-6">
+                <label class="form-label" for="{{ ticket_form.requester_name.id_for_label }}">{{ ticket_form.requester_name.label }}</label>
+                {{ ticket_form.requester_name }}
+                {% include "core/partials/field_errors.html" with field=ticket_form.requester_name %}
+              </div>
+              <div class="col-md-6">
+                <label class="form-label" for="{{ ticket_form.requester_email.id_for_label }}">{{ ticket_form.requester_email.label }}</label>
+                {{ ticket_form.requester_email }}
+                {% include "core/partials/field_errors.html" with field=ticket_form.requester_email %}
+              </div>
+              <div class="col-md-6">
+                <label class="form-label" for="{{ ticket_form.category.id_for_label }}">Category</label>
+                {{ ticket_form.category }}
+                {% include "core/partials/field_errors.html" with field=ticket_form.category %}
+              </div>
+              <div class="col-md-6">
+                <label class="form-label" for="{{ ticket_form.priority.id_for_label }}">Priority</label>
+                {{ ticket_form.priority }}
+                {% include "core/partials/field_errors.html" with field=ticket_form.priority %}
+              </div>
+              <div class="col-12">
+                <label class="form-label" for="{{ ticket_form.subject.id_for_label }}">Subject</label>
+                {{ ticket_form.subject }}
+                {% include "core/partials/field_errors.html" with field=ticket_form.subject %}
+              </div>
+              <div class="col-12">
+                <label class="form-label" for="{{ ticket_form.description.id_for_label }}">{{ ticket_form.description.label }}</label>
+                {{ ticket_form.description }}
+                {% include "core/partials/field_errors.html" with field=ticket_form.description %}
+              </div>
+            </div>
+            <button class="btn btn-secondary w-100 mt-4" type="submit">Create support thread</button>
+          </form>
+        </div>
+      </div>
+    </div>
+  </div>
+</section>
+
+<section class="container metrics-strip my-5">
+  <div class="row g-3">
+    <div class="col-6 col-lg-3">
+      <div class="metric-card">
+        <span>Total tickets</span>
+        <strong>{{ stats.total }}</strong>
+      </div>
+    </div>
+    <div class="col-6 col-lg-3">
+      <div class="metric-card">
+        <span>Open</span>
+        <strong>{{ stats.open }}</strong>
+      </div>
+    </div>
+    <div class="col-6 col-lg-3">
+      <div class="metric-card">
+        <span>In triage</span>
+        <strong>{{ stats.triage }}</strong>
+      </div>
+    </div>
+    <div class="col-6 col-lg-3">
+      <div class="metric-card">
+        <span>Resolved</span>
+        <strong>{{ stats.resolved }}</strong>
+      </div>
+    </div>
+  </div>
+</section>
+
+<section class="container my-5">
+  <div class="row g-4 align-items-stretch">
+    <div class="col-lg-5">
+      <div class="support-card h-100">
+        <span class="section-kicker">Workflow</span>
+        <h2>Simple, visible triage</h2>
+        <p class="text-muted">Every request starts with category and priority, lands in the queue, then moves through status updates and replies until it is resolved.</p>
+        <div class="workflow-steps">
+          <div><span>1</span><strong>Submit</strong><small>Requester creates a ticket</small></div>
+          <div><span>2</span><strong>Triage</strong><small>Staff filters, assigns, and updates status</small></div>
+          <div><span>3</span><strong>Resolve</strong><small>Threaded replies keep context together</small></div>
+        </div>
+      </div>
+    </div>
+    <div class="col-lg-7">
+      <div class="support-card h-100">
+        <div class="d-flex flex-column flex-md-row justify-content-between gap-3 mb-3">
+          <div>
+            <span class="section-kicker">Live queue</span>
+            <h2 class="mb-0">Recent tickets</h2>
+          </div>
+          <a class="btn btn-outline-dark align-self-start" href="{% url 'ticket_list' %}">View all</a>
+        </div>
+        {% if recent_tickets %}
+        <div class="ticket-list-mini">
+          {% for ticket in recent_tickets %}
+          <a class="ticket-mini-row" href="{{ ticket.get_absolute_url }}">
+            <span>
+              <strong>{{ ticket.ticket_number }}</strong>
+              <small>{{ ticket.subject }}</small>
+            </span>
+            <span class="status-badge status-{{ ticket.status }}">{{ ticket.get_status_display }}</span>
+          </a>
+          {% endfor %}
+        </div>
+        {% else %}
+        <div class="empty-state">
+          <div class="empty-shape" aria-hidden="true"></div>
+          <h3>No tickets yet</h3>
+          <p>Create the first request from the intake form and it will appear here instantly.</p>
+        </div>
+        {% endif %}
+      </div>
+    </div>
+  </div>
+</section>
 {% endblock %}

core/templates/core/partials/field_errors.html

@@ -0,0 +1,5 @@
+{% if field.errors %}
+<div class="invalid-feedback d-block">
+  {% for error in field.errors %}{{ error }}{% if not forloop.last %}<br>{% endif %}{% endfor %}
+</div>
+{% endif %}

core/templates/core/partials/form_errors.html

@@ -0,0 +1,5 @@
+{% if form.non_field_errors %}
+<div class="alert alert-danger" role="alert">
+  {% for error in form.non_field_errors %}<div>{{ error }}</div>{% endfor %}
+</div>
+{% endif %}

core/templates/core/ticket_detail.html

@@ -0,0 +1,147 @@
+{% extends "base.html" %}
+
+{% block title %}{{ ticket.ticket_number }} · RelayDesk{% endblock %}
+{% block meta_description %}Threaded replies and status tracking for {{ ticket.ticket_number }}.{% endblock %}
+
+{% block content %}
+<section class="page-hero py-5">
+  <div class="container">
+    <div class="row align-items-start g-4">
+      <div class="col-lg-8">
+        <div class="d-flex flex-wrap align-items-center gap-2 mb-3">
+          <span class="eyebrow">{{ ticket.ticket_number }}</span>
+          <span class="status-badge status-{{ ticket.status }}">{{ ticket.get_status_display }}</span>
+          <span class="priority-pill priority-{{ ticket.priority }}">{{ ticket.get_priority_display }}</span>
+        </div>
+        <h1 class="display-6 fw-bold">{{ ticket.subject }}</h1>
+        <p class="lead text-muted mb-0">Submitted by {{ ticket.requester_name }} in {{ ticket.get_category_display }} · Updated {{ ticket.updated_at|timesince }} ago</p>
+      </div>
+      <div class="col-lg-4 text-lg-end">
+        <a class="btn btn-outline-dark" href="{% url 'ticket_list' %}">Back to queue</a>
+      </div>
+    </div>
+  </div>
+</section>
+
+<section class="container mb-5">
+  <div class="row g-4">
+    <div class="col-lg-8">
+      <article class="support-card mb-4">
+        <span class="section-kicker">Original request</span>
+        <p class="ticket-description mb-0">{{ ticket.description|linebreaksbr }}</p>
+      </article>
+
+      <div class="support-card mb-4">
+        <div class="d-flex justify-content-between align-items-center gap-3 mb-4">
+          <div>
+            <span class="section-kicker">Threaded replies</span>
+            <h2 class="h3 mb-0">Conversation</h2>
+          </div>
+          <span class="reply-count">{{ ticket.replies.count }} repl{{ ticket.replies.count|pluralize:"y,ies" }}</span>
+        </div>
+
+        <div class="timeline">
+          <div class="timeline-item requester">
+            <div class="timeline-dot" aria-hidden="true"></div>
+            <div class="reply-card">
+              <div class="reply-meta">
+                <strong>{{ ticket.requester_name }}</strong>
+                <span>opened this ticket · {{ ticket.created_at|date:"M j, Y g:i A" }}</span>
+              </div>
+              <p class="mb-0">{{ ticket.description|linebreaksbr }}</p>
+            </div>
+          </div>
+          {% for reply in ticket.replies.all %}
+          <div class="timeline-item {% if reply.is_staff_reply %}staff{% else %}requester{% endif %}">
+            <div class="timeline-dot" aria-hidden="true"></div>
+            <div class="reply-card">
+              <div class="reply-meta">
+                <strong>{{ reply.author_name }}</strong>
+                <span>{% if reply.is_staff_reply %}support agent{% else %}requester{% endif %} · {{ reply.created_at|date:"M j, Y g:i A" }}</span>
+              </div>
+              <p class="mb-0">{{ reply.body|linebreaksbr }}</p>
+            </div>
+          </div>
+          {% empty %}
+          <div class="empty-thread">No replies yet. Add the first update below.</div>
+          {% endfor %}
+        </div>
+      </div>
+
+      <div class="support-card">
+        <span class="section-kicker">Add update</span>
+        <h2 class="h3">Post a reply</h2>
+        <form method="post" novalidate>
+          {% csrf_token %}
+          <input type="hidden" name="reply_submit" value="1">
+          {% include "core/partials/form_errors.html" with form=reply_form %}
+          <div class="row g-3">
+            <div class="col-md-6">
+              <label class="form-label" for="{{ reply_form.author_name.id_for_label }}">{{ reply_form.author_name.label }}</label>
+              {{ reply_form.author_name }}
+              {% include "core/partials/field_errors.html" with field=reply_form.author_name %}
+            </div>
+            <div class="col-md-6">
+              <label class="form-label" for="{{ reply_form.author_email.id_for_label }}">{{ reply_form.author_email.label }}</label>
+              {{ reply_form.author_email }}
+              {% include "core/partials/field_errors.html" with field=reply_form.author_email %}
+            </div>
+            <div class="col-12">
+              <label class="form-label" for="{{ reply_form.body.id_for_label }}">{{ reply_form.body.label }}</label>
+              {{ reply_form.body }}
+              {% include "core/partials/field_errors.html" with field=reply_form.body %}
+            </div>
+          </div>
+          <button class="btn btn-primary mt-4" type="submit">Add reply</button>
+        </form>
+      </div>
+    </div>
+
+    <aside class="col-lg-4">
+      <div class="support-card sticky-summary mb-4">
+        <span class="section-kicker">Status tracking</span>
+        <dl class="ticket-facts">
+          <div><dt>Status</dt><dd><span class="status-badge status-{{ ticket.status }}">{{ ticket.get_status_display }}</span></dd></div>
+          <div><dt>Priority</dt><dd>{{ ticket.get_priority_display }}</dd></div>
+          <div><dt>Category</dt><dd>{{ ticket.get_category_display }}</dd></div>
+          <div><dt>Assigned</dt><dd>{% if ticket.assigned_to %}{{ ticket.assigned_to.get_username }}{% else %}Unassigned{% endif %}</dd></div>
+          <div><dt>Requester</dt><dd>{{ ticket.requester_name }}<br><a href="mailto:{{ ticket.requester_email }}">{{ ticket.requester_email }}</a></dd></div>
+        </dl>
+      </div>
+
+      {% if user.is_staff %}
+      <div class="support-card">
+        <span class="section-kicker">Agent controls</span>
+        <h2 class="h4">Triage ticket</h2>
+        <form method="post" novalidate>
+          {% csrf_token %}
+          <input type="hidden" name="triage_submit" value="1">
+          {% include "core/partials/form_errors.html" with form=triage_form %}
+          <div class="mb-3">
+            <label class="form-label" for="{{ triage_form.status.id_for_label }}">Status</label>
+            {{ triage_form.status }}
+            {% include "core/partials/field_errors.html" with field=triage_form.status %}
+          </div>
+          <div class="mb-3">
+            <label class="form-label" for="{{ triage_form.priority.id_for_label }}">Priority</label>
+            {{ triage_form.priority }}
+            {% include "core/partials/field_errors.html" with field=triage_form.priority %}
+          </div>
+          <div class="mb-3">
+            <label class="form-label" for="{{ triage_form.assigned_to.id_for_label }}">Assigned to</label>
+            {{ triage_form.assigned_to }}
+            {% include "core/partials/field_errors.html" with field=triage_form.assigned_to %}
+          </div>
+          <button class="btn btn-secondary w-100" type="submit">Update triage</button>
+        </form>
+      </div>
+      {% else %}
+      <div class="mini-panel">
+        <strong>Agent controls</strong>
+        <p class="mb-0">Staff can sign in through Admin to assign owners and update ticket status.</p>
+      </div>
+      {% endif %}
+    </aside>
+  </div>
+</section>
+{% endblock %}

core/templates/core/ticket_form.html

@@ -0,0 +1,73 @@
+{% extends "base.html" %}
+
+{% block title %}Submit a Ticket · RelayDesk{% endblock %}
+{% block meta_description %}Submit a support ticket with requester details, category, priority, and issue description.{% endblock %}
+
+{% block content %}
+<section class="page-hero py-5">
+  <div class="container">
+    <div class="row align-items-center g-4">
+      <div class="col-lg-7">
+        <span class="eyebrow">New support request</span>
+        <h1 class="display-5 fw-bold mt-3">Tell the team what needs attention.</h1>
+        <p class="lead text-muted">Your submission creates a trackable ticket with a dedicated reply thread and status timeline.</p>
+      </div>
+      <div class="col-lg-5">
+        <div class="mini-panel">
+          <strong>What happens next?</strong>
+          <p class="mb-0">We’ll create your ticket, show a confirmation page, and add it to the searchable support queue.</p>
+        </div>
+      </div>
+    </div>
+  </div>
+</section>
+
+<section class="container mb-5">
+  <div class="row justify-content-center">
+    <div class="col-lg-9">
+      <div class="support-card">
+        <form method="post" novalidate>
+          {% csrf_token %}
+          {% include "core/partials/form_errors.html" with form=form %}
+          <div class="row g-4">
+            <div class="col-md-6">
+              <label class="form-label" for="{{ form.requester_name.id_for_label }}">{{ form.requester_name.label }}</label>
+              {{ form.requester_name }}
+              {% include "core/partials/field_errors.html" with field=form.requester_name %}
+            </div>
+            <div class="col-md-6">
+              <label class="form-label" for="{{ form.requester_email.id_for_label }}">{{ form.requester_email.label }}</label>
+              {{ form.requester_email }}
+              {% include "core/partials/field_errors.html" with field=form.requester_email %}
+            </div>
+            <div class="col-md-6">
+              <label class="form-label" for="{{ form.category.id_for_label }}">Category</label>
+              {{ form.category }}
+              {% include "core/partials/field_errors.html" with field=form.category %}
+            </div>
+            <div class="col-md-6">
+              <label class="form-label" for="{{ form.priority.id_for_label }}">Priority</label>
+              {{ form.priority }}
+              {% include "core/partials/field_errors.html" with field=form.priority %}
+            </div>
+            <div class="col-12">
+              <label class="form-label" for="{{ form.subject.id_for_label }}">Subject</label>
+              {{ form.subject }}
+              {% include "core/partials/field_errors.html" with field=form.subject %}
+            </div>
+            <div class="col-12">
+              <label class="form-label" for="{{ form.description.id_for_label }}">{{ form.description.label }}</label>
+              {{ form.description }}
+              {% include "core/partials/field_errors.html" with field=form.description %}
+            </div>
+          </div>
+          <div class="d-flex flex-column flex-sm-row gap-3 mt-4">
+            <button class="btn btn-primary btn-lg" type="submit">Submit ticket</button>
+            <a class="btn btn-outline-dark btn-lg" href="{% url 'ticket_list' %}">View queue</a>
+          </div>
+        </form>
+      </div>
+    </div>
+  </div>
+</section>
+{% endblock %}

core/templates/core/ticket_list.html

@@ -0,0 +1,100 @@
+{% extends "base.html" %}
+
+{% block title %}Ticket Queue · RelayDesk{% endblock %}
+{% block meta_description %}Search and filter support tickets by status, priority, category, requester, and content.{% endblock %}
+
+{% block content %}
+<section class="page-hero py-5">
+  <div class="container">
+    <div class="row align-items-end g-4">
+      <div class="col-lg-7">
+        <span class="eyebrow">Ticket queue</span>
+        <h1 class="display-5 fw-bold mt-3">Search, filter, and triage support work.</h1>
+        <p class="lead text-muted mb-0">A clean queue for incoming requests, active triage, waiting tickets, and resolved work.</p>
+      </div>
+      <div class="col-lg-5 text-lg-end">
+        <a class="btn btn-primary btn-lg" href="{% url 'ticket_create' %}">Submit ticket</a>
+      </div>
+    </div>
+  </div>
+</section>
+
+<section class="container metrics-strip mb-4">
+  <div class="row g-3">
+    <div class="col-6 col-lg-3"><div class="metric-card"><span>Total</span><strong>{{ stats.total }}</strong></div></div>
+    <div class="col-6 col-lg-3"><div class="metric-card"><span>Open</span><strong>{{ stats.open }}</strong></div></div>
+    <div class="col-6 col-lg-3"><div class="metric-card"><span>In triage</span><strong>{{ stats.triage }}</strong></div></div>
+    <div class="col-6 col-lg-3"><div class="metric-card"><span>Resolved</span><strong>{{ stats.resolved }}</strong></div></div>
+  </div>
+</section>
+
+<section class="container mb-5">
+  <div class="support-card mb-4">
+    <form class="row g-3 align-items-end" method="get">
+      <div class="col-lg-4">
+        <label class="form-label" for="ticket-q">Search</label>
+        <input id="ticket-q" class="form-control" type="search" name="q" value="{{ query }}" placeholder="Subject, requester, details">
+      </div>
+      <div class="col-sm-6 col-lg-2">
+        <label class="form-label" for="ticket-status">Status</label>
+        <select id="ticket-status" class="form-select" name="status">
+          <option value="">Any status</option>
+          {% for value,label in status_choices %}
+          <option value="{{ value }}" {% if selected_status == value %}selected{% endif %}>{{ label }}</option>
+          {% endfor %}
+        </select>
+      </div>
+      <div class="col-sm-6 col-lg-2">
+        <label class="form-label" for="ticket-priority">Priority</label>
+        <select id="ticket-priority" class="form-select" name="priority">
+          <option value="">Any priority</option>
+          {% for value,label in priority_choices %}
+          <option value="{{ value }}" {% if selected_priority == value %}selected{% endif %}>{{ label }}</option>
+          {% endfor %}
+        </select>
+      </div>
+      <div class="col-sm-6 col-lg-2">
+        <label class="form-label" for="ticket-category">Category</label>
+        <select id="ticket-category" class="form-select" name="category">
+          <option value="">Any category</option>
+          {% for value,label in category_choices %}
+          <option value="{{ value }}" {% if selected_category == value %}selected{% endif %}>{{ label }}</option>
+          {% endfor %}
+        </select>
+      </div>
+      <div class="col-sm-6 col-lg-2 d-grid">
+        <button class="btn btn-primary" type="submit">Apply filters</button>
+      </div>
+    </form>
+  </div>
+
+  {% if tickets %}
+  <div class="ticket-table support-card p-0 overflow-hidden">
+    {% for ticket in tickets %}
+    <a class="ticket-row" href="{{ ticket.get_absolute_url }}">
+      <div class="ticket-row-main">
+        <div class="d-flex flex-wrap align-items-center gap-2 mb-2">
+          <strong>{{ ticket.ticket_number }}</strong>
+          <span class="status-badge status-{{ ticket.status }}">{{ ticket.get_status_display }}</span>
+          <span class="priority-pill priority-{{ ticket.priority }}">{{ ticket.get_priority_display }}</span>
+        </div>
+        <h2 class="h5 mb-1">{{ ticket.subject }}</h2>
+        <p class="mb-0 text-muted">{{ ticket.requester_name }} · {{ ticket.get_category_display }} · {{ ticket.reply_count }} repl{{ ticket.reply_count|pluralize:"y,ies" }}</p>
+      </div>
+      <div class="ticket-row-meta">
+        <span>Updated {{ ticket.updated_at|timesince }} ago</span>
+        <small>{% if ticket.assigned_to %}Assigned to {{ ticket.assigned_to.get_username }}{% else %}Unassigned{% endif %}</small>
+      </div>
+    </a>
+    {% endfor %}
+  </div>
+  {% else %}
+  <div class="empty-state support-card">
+    <div class="empty-shape" aria-hidden="true"></div>
+    <h2>No tickets match these filters</h2>
+    <p>Try clearing filters or create the first ticket for this queue.</p>
+    <a class="btn btn-primary" href="{% url 'ticket_create' %}">Submit ticket</a>
+  </div>
+  {% endif %}
+</section>
+{% endblock %}

core/templates/core/ticket_success.html

@@ -0,0 +1,25 @@
+{% extends "base.html" %}
+
+{% block title %}Ticket Submitted · RelayDesk{% endblock %}
+{% block meta_description %}Support ticket confirmation and next steps.{% endblock %}
+
+{% block content %}
+<section class="container py-5">
+  <div class="confirmation-card mx-auto">
+    <div class="success-orb" aria-hidden="true">✓</div>
+    <span class="eyebrow">Ticket created</span>
+    <h1 class="display-5 fw-bold mt-3">{{ ticket.ticket_number }} is ready to track.</h1>
+    <p class="lead text-muted">We captured your request and created a dedicated thread for replies and status updates.</p>
+    <div class="ticket-summary-grid my-4">
+      <div><span>Status</span><strong>{{ ticket.get_status_display }}</strong></div>
+      <div><span>Priority</span><strong>{{ ticket.get_priority_display }}</strong></div>
+      <div><span>Category</span><strong>{{ ticket.get_category_display }}</strong></div>
+      <div><span>Requester</span><strong>{{ ticket.requester_name }}</strong></div>
+    </div>
+    <div class="d-flex flex-column flex-sm-row gap-3 justify-content-center">
+      <a class="btn btn-primary btn-lg" href="{{ ticket.get_absolute_url }}">Open ticket thread</a>
+      <a class="btn btn-outline-dark btn-lg" href="{% url 'ticket_list' %}">View queue</a>
+    </div>
+  </div>
+</section>
+{% endblock %}

core/tests.py

@@ -1,3 +1,37 @@
 from django.test import TestCase
+from django.urls import reverse
 
-# Create your tests here.
+from .models import Ticket
+
+
+class TicketWorkflowTests(TestCase):
+    def test_submit_ticket_creates_record_and_redirects_to_confirmation(self):
+        response = self.client.post(
+            reverse("ticket_create"),
+            {
+                "requester_name": "Alex Morgan",
+                "requester_email": "alex@example.com",
+                "category": Ticket.Category.TECHNICAL,
+                "priority": Ticket.Priority.HIGH,
+                "subject": "Cannot access dashboard",
+                "description": "The dashboard returns an error after login.",
+            },
+        )
+
+        ticket = Ticket.objects.get()
+        self.assertRedirects(response, reverse("ticket_success", kwargs={"public_id": ticket.public_id}))
+        self.assertEqual(ticket.status, Ticket.Status.NEW)
+
+    def test_ticket_list_search_finds_requester(self):
+        Ticket.objects.create(
+            requester_name="Jamie",
+            requester_email="jamie@example.com",
+            category=Ticket.Category.ACCESS,
+            priority=Ticket.Priority.NORMAL,
+            subject="VPN access",
+            description="Please enable VPN.",
+        )
+
+        response = self.client.get(reverse("ticket_list"), {"q": "Jamie"})
+
+        self.assertContains(response, "VPN access")

core/urls.py

@@ -1,7 +1,11 @@
 from django.urls import path
 
-from .views import home
+from .views import home, ticket_create, ticket_detail, ticket_list, ticket_success
 
 urlpatterns = [
     path("", home, name="home"),
+    path("tickets/", ticket_list, name="ticket_list"),
+    path("tickets/new/", ticket_create, name="ticket_create"),
+    path("tickets/<uuid:public_id>/", ticket_detail, name="ticket_detail"),
+    path("tickets/<uuid:public_id>/submitted/", ticket_success, name="ticket_success"),
 ]

core/views.py

@@ -1,25 +1,160 @@
-import os
+from django.contrib import messages
-import platform
+from django.db.models import Count, Q
+from django.shortcuts import get_object_or_404, redirect, render
 
-from django import get_version as django_version
+from .forms import ReplyForm, TicketForm, TicketTriageForm
-from django.shortcuts import render
+from .models import Ticket
-from django.utils import timezone
+
+
+def _ticket_stats():
+    return {
+        "total": Ticket.objects.count(),
+        "open": Ticket.objects.exclude(status=Ticket.Status.RESOLVED).count(),
+        "triage": Ticket.objects.filter(status=Ticket.Status.TRIAGE).count(),
+        "resolved": Ticket.objects.filter(status=Ticket.Status.RESOLVED).count(),
+    }
 
 
 def home(request):
-    """Render the landing screen with loader and environment details."""
+    """Render the branded support center landing page and quick ticket intake."""
-    host_name = request.get_host().lower()
+    if request.method == "POST":
-    agent_brand = "AppWizzy" if host_name == "appwizzy.com" else "Flatlogic"
+        ticket_form = TicketForm(request.POST)
-    now = timezone.now()
+        if ticket_form.is_valid():
+            ticket = ticket_form.save()
+            messages.success(request, "Ticket submitted. Your support thread is ready.")
+            return redirect("ticket_success", public_id=ticket.public_id)
+    else:
+        ticket_form = TicketForm()
+
+    status_counts = dict(
+        Ticket.objects.values_list("status").annotate(total=Count("id"))
+    )
+    recent_tickets = Ticket.objects.select_related("assigned_to")[:5]
 
     context = {
-        "project_name": "New Style",
+        "project_name": "RelayDesk",
-        "agent_brand": agent_brand,
+        "page_description": "A lightweight support center for ticket submission, triage, threaded replies, and status tracking.",
-        "django_version": django_version(),
+        "ticket_form": ticket_form,
-        "python_version": platform.python_version(),
+        "stats": _ticket_stats(),
-        "current_time": now,
+        "status_choices": Ticket.Status.choices,
-        "host_name": host_name,
+        "status_counts": status_counts,
-        "project_description": os.getenv("PROJECT_DESCRIPTION", ""),
+        "recent_tickets": recent_tickets,
-        "project_image_url": os.getenv("PROJECT_IMAGE_URL", ""),
     }
     return render(request, "core/index.html", context)
+
+
+def ticket_create(request):
+    if request.method == "POST":
+        form = TicketForm(request.POST)
+        if form.is_valid():
+            ticket = form.save()
+            messages.success(request, "Ticket submitted. We created a trackable support thread for you.")
+            return redirect("ticket_success", public_id=ticket.public_id)
+    else:
+        form = TicketForm()
+
+    return render(
+        request,
+        "core/ticket_form.html",
+        {
+            "form": form,
+            "project_name": "RelayDesk",
+            "page_description": "Submit a support ticket with category, priority, and details.",
+        },
+    )
+
+
+def ticket_success(request, public_id):
+    ticket = get_object_or_404(Ticket.objects.select_related("assigned_to"), public_id=public_id)
+    return render(
+        request,
+        "core/ticket_success.html",
+        {
+            "ticket": ticket,
+            "project_name": "RelayDesk",
+            "page_description": f"Confirmation for support ticket {ticket.ticket_number}.",
+        },
+    )
+
+
+def ticket_list(request):
+    tickets = Ticket.objects.select_related("assigned_to").annotate(reply_count=Count("replies"))
+    query = request.GET.get("q", "").strip()
+    status = request.GET.get("status", "").strip()
+    priority = request.GET.get("priority", "").strip()
+    category = request.GET.get("category", "").strip()
+
+    if query:
+        tickets = tickets.filter(
+            Q(subject__icontains=query)
+            | Q(description__icontains=query)
+            | Q(requester_name__icontains=query)
+            | Q(requester_email__icontains=query)
+        )
+    if status in Ticket.Status.values:
+        tickets = tickets.filter(status=status)
+    if priority in Ticket.Priority.values:
+        tickets = tickets.filter(priority=priority)
+    if category in Ticket.Category.values:
+        tickets = tickets.filter(category=category)
+
+    context = {
+        "project_name": "RelayDesk",
+        "page_description": "Search, filter, and triage support tickets.",
+        "tickets": tickets,
+        "stats": _ticket_stats(),
+        "query": query,
+        "selected_status": status,
+        "selected_priority": priority,
+        "selected_category": category,
+        "status_choices": Ticket.Status.choices,
+        "priority_choices": Ticket.Priority.choices,
+        "category_choices": Ticket.Category.choices,
+    }
+    return render(request, "core/ticket_list.html", context)
+
+
+def ticket_detail(request, public_id):
+    ticket = get_object_or_404(
+        Ticket.objects.select_related("assigned_to").prefetch_related("replies"),
+        public_id=public_id,
+    )
+    reply_form = ReplyForm(
+        initial={
+            "author_name": request.user.get_full_name() or request.user.get_username() if request.user.is_authenticated else "",
+            "author_email": request.user.email if request.user.is_authenticated else "",
+        }
+    )
+    triage_form = TicketTriageForm(instance=ticket)
+
+    if request.method == "POST" and "reply_submit" in request.POST:
+        reply_form = ReplyForm(request.POST)
+        if reply_form.is_valid():
+            reply = reply_form.save(commit=False)
+            reply.ticket = ticket
+            if request.user.is_authenticated:
+                reply.author_user = request.user
+                reply.is_staff_reply = request.user.is_staff
+                if not reply.author_name:
+                    reply.author_name = request.user.get_full_name() or request.user.get_username()
+                if not reply.author_email:
+                    reply.author_email = request.user.email
+            reply.save()
+            messages.success(request, "Reply added to the ticket thread.")
+            return redirect("ticket_detail", public_id=ticket.public_id)
+
+    if request.method == "POST" and "triage_submit" in request.POST and request.user.is_staff:
+        triage_form = TicketTriageForm(request.POST, instance=ticket)
+        if triage_form.is_valid():
+            triage_form.save()
+            messages.success(request, "Ticket triage fields updated.")
+            return redirect("ticket_detail", public_id=ticket.public_id)
+
+    context = {
+        "project_name": "RelayDesk",
+        "page_description": f"Ticket thread and status for {ticket.ticket_number}.",
+        "ticket": ticket,
+        "reply_form": reply_form,
+        "triage_form": triage_form,
+    }
+    return render(request, "core/ticket_detail.html", context)

static/css/custom.css

@@ -1,4 +1,699 @@
-/* Custom styles for the application */
+/* RelayDesk custom theme: Bootstrap 5 + branded overrides */
-body {
+:root {
-    font-family: system-ui, -apple-system, sans-serif;
+    --rd-ink: #132321;
+    --rd-ink-soft: #334e49;
+    --rd-muted: #64748b;
+    --rd-primary: #0f766e;
+    --rd-primary-dark: #0b5f59;
+    --rd-primary-soft: #d9f7f2;
+    --rd-secondary: #f97316;
+    --rd-secondary-dark: #c64f05;
+    --rd-accent: #22c55e;
+    --rd-cream: #fff7ed;
+    --rd-bg: #f5fbf8;
+    --rd-surface: #ffffff;
+    --rd-border: #dce9e5;
+    --rd-shadow: 0 24px 70px rgba(15, 60, 55, 0.14);
+    --rd-radius: 26px;
+}
+
+* {
+    box-sizing: border-box;
+}
+
+html {
+    scroll-behavior: smooth;
+}
+
+body {
+    min-height: 100vh;
+    font-family: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
+    color: var(--rd-ink);
+    background:
+        radial-gradient(circle at 8% 8%, rgba(34, 197, 94, 0.13), transparent 30rem),
+        radial-gradient(circle at 88% 4%, rgba(249, 115, 22, 0.12), transparent 26rem),
+        linear-gradient(180deg, #fbfffd 0%, var(--rd-bg) 48%, #ffffff 100%);
+}
+
+h1, h2, h3, h4, h5, h6, .brand-copy {
+    font-family: "Manrope", "Inter", sans-serif;
+    letter-spacing: -0.035em;
+}
+
+a {
+    color: var(--rd-primary-dark);
+}
+
+a:hover {
+    color: var(--rd-secondary-dark);
+}
+
+.skip-link {
+    position: absolute;
+    left: 1rem;
+    top: -4rem;
+    z-index: 2000;
+    background: var(--rd-ink);
+    color: #fff;
+    padding: 0.75rem 1rem;
+    border-radius: 999px;
+    transition: top 0.2s ease;
+}
+
+.skip-link:focus {
+    top: 1rem;
+}
+
+.navbar-glass {
+    background: rgba(255, 255, 255, 0.82);
+    border-bottom: 1px solid rgba(220, 233, 229, 0.9);
+    backdrop-filter: blur(18px);
+    -webkit-backdrop-filter: blur(18px);
+}
+
+.navbar .nav-link {
+    color: var(--rd-ink-soft);
+    font-weight: 700;
+    border-radius: 999px;
+    padding-inline: 0.9rem !important;
+}
+
+.navbar .nav-link:hover,
+.navbar .nav-link:focus {
+    color: var(--rd-primary-dark);
+    background: rgba(15, 118, 110, 0.08);
+}
+
+.brand-mark {
+    display: inline-grid;
+    place-items: center;
+    width: 2.5rem;
+    height: 2.5rem;
+    border-radius: 0.95rem;
+    color: #fff;
+    font-weight: 900;
+    background: linear-gradient(135deg, var(--rd-primary), var(--rd-accent));
+    box-shadow: 0 12px 26px rgba(15, 118, 110, 0.25);
+}
+
+.brand-copy {
+    font-weight: 900;
+    color: var(--rd-ink);
+}
+
+.btn {
+    border-radius: 999px;
+    font-weight: 800;
+    letter-spacing: -0.01em;
+    padding: 0.78rem 1.2rem;
+}
+
+.btn-lg {
+    padding: 0.95rem 1.35rem;
+}
+
+.btn-primary {
+    --bs-btn-bg: var(--rd-primary);
+    --bs-btn-border-color: var(--rd-primary);
+    --bs-btn-hover-bg: var(--rd-primary-dark);
+    --bs-btn-hover-border-color: var(--rd-primary-dark);
+    --bs-btn-active-bg: var(--rd-primary-dark);
+    --bs-btn-active-border-color: var(--rd-primary-dark);
+    box-shadow: 0 14px 28px rgba(15, 118, 110, 0.22);
+}
+
+.btn-secondary {
+    --bs-btn-bg: var(--rd-secondary);
+    --bs-btn-border-color: var(--rd-secondary);
+    --bs-btn-hover-bg: var(--rd-secondary-dark);
+    --bs-btn-hover-border-color: var(--rd-secondary-dark);
+    --bs-btn-active-bg: var(--rd-secondary-dark);
+    --bs-btn-active-border-color: var(--rd-secondary-dark);
+    box-shadow: 0 14px 28px rgba(249, 115, 22, 0.22);
+}
+
+.btn-primary-soft {
+    color: var(--rd-primary-dark);
+    background: var(--rd-primary-soft);
+    border-color: transparent;
+}
+
+.btn-primary-soft:hover,
+.btn-primary-soft:focus {
+    color: #fff;
+    background: var(--rd-primary);
+}
+
+.btn-outline-dark {
+    --bs-btn-color: var(--rd-ink);
+    --bs-btn-border-color: rgba(19, 35, 33, 0.2);
+    --bs-btn-hover-bg: var(--rd-ink);
+    --bs-btn-hover-border-color: var(--rd-ink);
+}
+
+.form-control,
+.form-select {
+    border: 1px solid var(--rd-border);
+    border-radius: 1rem;
+    padding: 0.82rem 1rem;
+    color: var(--rd-ink);
+    background-color: rgba(255, 255, 255, 0.92);
+}
+
+.form-control:focus,
+.form-select:focus {
+    border-color: var(--rd-primary);
+    box-shadow: 0 0 0 0.22rem rgba(15, 118, 110, 0.14);
+}
+
+textarea.form-control {
+    min-height: 8.5rem;
+}
+
+.form-label {
+    color: var(--rd-ink-soft);
+    font-size: 0.88rem;
+    font-weight: 800;
+}
+
+.message-stack {
+    position: fixed;
+    z-index: 1080;
+    top: 5.5rem;
+    left: 50%;
+    transform: translateX(-50%);
+    max-width: 720px;
+}
+
+.alert-success {
+    --bs-alert-color: #0b5f40;
+    --bs-alert-bg: #dcfce7;
+    --bs-alert-border-color: #bbf7d0;
+}
+
+.hero-section {
+    padding-block: 3rem 4rem;
+}
+
+.py-lg-6 {
+    padding-top: 5.5rem !important;
+    padding-bottom: 5.5rem !important;
+}
+
+.hero-shape {
+    position: absolute;
+    border-radius: 999px;
+    filter: blur(3px);
+    opacity: 0.7;
+}
+
+.hero-shape-one {
+    width: 18rem;
+    height: 18rem;
+    right: 6%;
+    top: 6%;
+    background: linear-gradient(135deg, rgba(34, 197, 94, 0.2), rgba(15, 118, 110, 0.08));
+}
+
+.hero-shape-two {
+    width: 12rem;
+    height: 12rem;
+    left: 4%;
+    bottom: 0;
+    background: linear-gradient(135deg, rgba(249, 115, 22, 0.18), rgba(255, 247, 237, 0.8));
+}
+
+.eyebrow,
+.section-kicker {
+    display: inline-flex;
+    align-items: center;
+    gap: 0.45rem;
+    color: var(--rd-primary-dark);
+    font-size: 0.78rem;
+    font-weight: 900;
+    letter-spacing: 0.1em;
+    text-transform: uppercase;
+}
+
+.eyebrow::before,
+.section-kicker::before {
+    content: "";
+    width: 0.65rem;
+    height: 0.65rem;
+    border-radius: 999px;
+    background: var(--rd-secondary);
+}
+
+.lead {
+    color: var(--rd-muted) !important;
+    line-height: 1.65;
+}
+
+.hero-search {
+    max-width: 720px;
+    padding: 0.45rem;
+    background: rgba(255, 255, 255, 0.72);
+    border: 1px solid rgba(220, 233, 229, 0.95);
+    border-radius: 1.35rem;
+    box-shadow: 0 18px 54px rgba(15, 60, 55, 0.1);
+}
+
+.hero-search .form-control {
+    border-color: transparent;
+    background: #fff;
+}
+
+.glass-card,
+.support-card,
+.metric-card,
+.mini-panel,
+.confirmation-card {
+    background: rgba(255, 255, 255, 0.86);
+    border: 1px solid rgba(220, 233, 229, 0.95);
+    border-radius: var(--rd-radius);
+    box-shadow: var(--rd-shadow);
+    backdrop-filter: blur(18px);
+    -webkit-backdrop-filter: blur(18px);
+}
+
+.quick-intake-card,
+.support-card,
+.mini-panel {
+    padding: clamp(1.25rem, 2.3vw, 2rem);
+}
+
+.spark-icon {
+    display: inline-grid;
+    place-items: center;
+    min-width: 3rem;
+    height: 3rem;
+    border-radius: 1.1rem;
+    color: var(--rd-secondary-dark);
+    background: var(--rd-cream);
+    font-size: 1.35rem;
+}
+
+.metric-card {
+    padding: 1.25rem;
+    min-height: 8.5rem;
+    display: flex;
+    flex-direction: column;
+    justify-content: space-between;
+}
+
+.metric-card span {
+    color: var(--rd-muted);
+    font-weight: 800;
+}
+
+.metric-card strong {
+    color: var(--rd-ink);
+    font-family: "Manrope", sans-serif;
+    font-size: clamp(2rem, 5vw, 3rem);
+    line-height: 1;
+}
+
+.workflow-steps {
+    display: grid;
+    gap: 1rem;
+    margin-top: 1.5rem;
+}
+
+.workflow-steps div {
+    display: grid;
+    grid-template-columns: auto 1fr;
+    gap: 0.15rem 0.9rem;
+    align-items: center;
+    padding: 1rem;
+    border-radius: 1.2rem;
+    background: #f7fbf9;
+    border: 1px solid var(--rd-border);
+}
+
+.workflow-steps span {
+    grid-row: span 2;
+    display: inline-grid;
+    place-items: center;
+    width: 2.25rem;
+    height: 2.25rem;
+    border-radius: 0.85rem;
+    color: #fff;
+    font-weight: 900;
+    background: var(--rd-primary);
+}
+
+.workflow-steps small,
+.ticket-row-meta,
+.reply-meta span {
+    color: var(--rd-muted);
+}
+
+.ticket-list-mini {
+    display: grid;
+    gap: 0.75rem;
+}
+
+.ticket-mini-row,
+.ticket-row {
+    color: inherit;
+    text-decoration: none;
+    transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
+}
+
+.ticket-mini-row {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: 1rem;
+    padding: 1rem;
+    border: 1px solid var(--rd-border);
+    border-radius: 1.25rem;
+    background: #fbfefd;
+}
+
+.ticket-mini-row:hover,
+.ticket-row:hover {
+    color: inherit;
+    transform: translateY(-2px);
+    border-color: rgba(15, 118, 110, 0.35);
+    box-shadow: 0 18px 42px rgba(15, 60, 55, 0.12);
+}
+
+.ticket-mini-row small {
+    display: block;
+    color: var(--rd-muted);
+    margin-top: 0.2rem;
+}
+
+.status-badge,
+.priority-pill,
+.reply-count {
+    display: inline-flex;
+    align-items: center;
+    justify-content: center;
+    width: max-content;
+    border-radius: 999px;
+    padding: 0.38rem 0.72rem;
+    font-size: 0.78rem;
+    font-weight: 900;
+    white-space: nowrap;
+}
+
+.status-new {
+    color: #0f5d56;
+    background: #ccfbf1;
+}
+
+.status-triage {
+    color: #9a3412;
+    background: #ffedd5;
+}
+
+.status-waiting {
+    color: #854d0e;
+    background: #fef3c7;
+}
+
+.status-resolved {
+    color: #166534;
+    background: #dcfce7;
+}
+
+.priority-low {
+    color: #166534;
+    background: #dcfce7;
+}
+
+.priority-normal {
+    color: #0f5d56;
+    background: #e0f2fe;
+}
+
+.priority-high {
+    color: #9a3412;
+    background: #ffedd5;
+}
+
+.priority-urgent {
+    color: #991b1b;
+    background: #fee2e2;
+}
+
+.page-hero {
+    background:
+        radial-gradient(circle at 82% 20%, rgba(34, 197, 94, 0.12), transparent 18rem),
+        linear-gradient(180deg, rgba(255, 255, 255, 0.75), rgba(245, 251, 248, 0.75));
+    border-bottom: 1px solid rgba(220, 233, 229, 0.9);
+}
+
+.ticket-table {
+    display: grid;
+}
+
+.ticket-row {
+    display: grid;
+    grid-template-columns: 1fr auto;
+    gap: 1.5rem;
+    padding: 1.25rem 1.5rem;
+    border-bottom: 1px solid var(--rd-border);
+}
+
+.ticket-row:last-child {
+    border-bottom: 0;
+}
+
+.ticket-row-meta {
+    display: flex;
+    flex-direction: column;
+    justify-content: center;
+    align-items: flex-end;
+    gap: 0.25rem;
+    min-width: 12rem;
+    text-align: right;
+}
+
+.empty-state {
+    text-align: center;
+    padding: 2.5rem;
+}
+
+.empty-shape {
+    width: 5.5rem;
+    height: 5.5rem;
+    margin: 0 auto 1.2rem;
+    border-radius: 1.65rem;
+    background: linear-gradient(135deg, var(--rd-primary-soft), var(--rd-cream));
+    box-shadow: inset -16px -16px 28px rgba(15, 118, 110, 0.08), 0 18px 42px rgba(15, 60, 55, 0.14);
+    transform: rotate(8deg);
+}
+
+.confirmation-card {
+    max-width: 820px;
+    padding: clamp(2rem, 5vw, 4rem);
+    text-align: center;
+}
+
+.success-orb {
+    display: inline-grid;
+    place-items: center;
+    width: 4.5rem;
+    height: 4.5rem;
+    margin-bottom: 1rem;
+    border-radius: 50%;
+    color: #fff;
+    font-size: 2rem;
+    font-weight: 900;
+    background: linear-gradient(135deg, var(--rd-primary), var(--rd-accent));
+    box-shadow: 0 18px 38px rgba(15, 118, 110, 0.28);
+}
+
+.ticket-summary-grid {
+    display: grid;
+    grid-template-columns: repeat(4, 1fr);
+    gap: 0.75rem;
+}
+
+.ticket-summary-grid div {
+    padding: 1rem;
+    border: 1px solid var(--rd-border);
+    border-radius: 1.2rem;
+    background: #fbfefd;
+}
+
+.ticket-summary-grid span {
+    display: block;
+    color: var(--rd-muted);
+    font-size: 0.8rem;
+    font-weight: 800;
+}
+
+.ticket-summary-grid strong {
+    display: block;
+    margin-top: 0.25rem;
+}
+
+.ticket-description {
+    color: var(--rd-ink-soft);
+    font-size: 1.04rem;
+    line-height: 1.8;
+}
+
+.timeline {
+    position: relative;
+    display: grid;
+    gap: 1rem;
+}
+
+.timeline::before {
+    content: "";
+    position: absolute;
+    left: 0.69rem;
+    top: 0.8rem;
+    bottom: 0.8rem;
+    width: 2px;
+    background: var(--rd-border);
+}
+
+.timeline-item {
+    position: relative;
+    display: grid;
+    grid-template-columns: 1.45rem 1fr;
+    gap: 1rem;
+}
+
+.timeline-dot {
+    width: 0.9rem;
+    height: 0.9rem;
+    margin-top: 1rem;
+    border: 3px solid #fff;
+    border-radius: 50%;
+    background: var(--rd-secondary);
+    box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.2);
+    z-index: 1;
+}
+
+.timeline-item.staff .timeline-dot {
+    background: var(--rd-primary);
+    box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.18);
+}
+
+.reply-card {
+    padding: 1rem;
+    border: 1px solid var(--rd-border);
+    border-radius: 1.2rem;
+    background: #fbfefd;
+}
+
+.timeline-item.staff .reply-card {
+    background: #eefcf8;
+}
+
+.reply-meta {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 0.4rem;
+    align-items: center;
+    margin-bottom: 0.55rem;
+}
+
+.empty-thread {
+    margin-left: 2.45rem;
+    padding: 1rem;
+    color: var(--rd-muted);
+    background: #fbfefd;
+    border: 1px dashed var(--rd-border);
+    border-radius: 1.2rem;
+}
+
+.sticky-summary {
+    position: sticky;
+    top: 6.5rem;
+}
+
+.ticket-facts {
+    display: grid;
+    gap: 0.85rem;
+    margin: 1rem 0 0;
+}
+
+.ticket-facts div {
+    padding-bottom: 0.85rem;
+    border-bottom: 1px solid var(--rd-border);
+}
+
+.ticket-facts div:last-child {
+    border-bottom: 0;
+    padding-bottom: 0;
+}
+
+.ticket-facts dt {
+    color: var(--rd-muted);
+    font-size: 0.78rem;
+    font-weight: 900;
+    text-transform: uppercase;
+    letter-spacing: 0.08em;
+}
+
+.ticket-facts dd {
+    margin: 0.2rem 0 0;
+    color: var(--rd-ink);
+    font-weight: 700;
+}
+
+.site-footer {
+    color: var(--rd-muted);
+    background: rgba(255, 255, 255, 0.74);
+    border-top: 1px solid var(--rd-border);
+}
+
+.footer-links a {
+    color: var(--rd-ink-soft);
+    font-weight: 800;
+    text-decoration: none;
+}
+
+.footer-links a:hover {
+    color: var(--rd-primary-dark);
+}
+
+@media (max-width: 991.98px) {
+    .ticket-row {
+        grid-template-columns: 1fr;
+    }
+
+    .ticket-row-meta {
+        align-items: flex-start;
+        min-width: 0;
+        text-align: left;
+    }
+
+    .sticky-summary {
+        position: static;
+    }
+}
+
+@media (max-width: 767.98px) {
+    .hero-section {
+        padding-block: 2rem;
+    }
+
+    .ticket-summary-grid {
+        grid-template-columns: repeat(2, 1fr);
+    }
+
+    .message-stack {
+        top: 4.75rem;
+        width: calc(100% - 2rem);
+    }
+}
+
+@media (max-width: 575.98px) {
+    .ticket-summary-grid {
+        grid-template-columns: 1fr;
+    }
+
+    .ticket-mini-row {
+        align-items: flex-start;
+        flex-direction: column;
+    }
 }

staticfiles/css/custom.css

@@ -1,21 +1,699 @@
-
+/* RelayDesk custom theme: Bootstrap 5 + branded overrides */
 :root {
-    --bg-color-start: #6a11cb;
+    --rd-ink: #132321;
-    --bg-color-end: #2575fc;
+    --rd-ink-soft: #334e49;
-    --text-color: #ffffff;
+    --rd-muted: #64748b;
-    --card-bg-color: rgba(255, 255, 255, 0.01);
+    --rd-primary: #0f766e;
-    --card-border-color: rgba(255, 255, 255, 0.1);
+    --rd-primary-dark: #0b5f59;
+    --rd-primary-soft: #d9f7f2;
+    --rd-secondary: #f97316;
+    --rd-secondary-dark: #c64f05;
+    --rd-accent: #22c55e;
+    --rd-cream: #fff7ed;
+    --rd-bg: #f5fbf8;
+    --rd-surface: #ffffff;
+    --rd-border: #dce9e5;
+    --rd-shadow: 0 24px 70px rgba(15, 60, 55, 0.14);
+    --rd-radius: 26px;
 }
+
+* {
+    box-sizing: border-box;
+}
+
+html {
+    scroll-behavior: smooth;
+}
+
 body {
-    margin: 0;
-    font-family: 'Inter', sans-serif;
-    background: linear-gradient(45deg, var(--bg-color-start), var(--bg-color-end));
-    color: var(--text-color);
-    display: flex;
-    justify-content: center;
-    align-items: center;
     min-height: 100vh;
-    text-align: center;
+    font-family: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
-    overflow: hidden;
+    color: var(--rd-ink);
-    position: relative;
+    background:
+        radial-gradient(circle at 8% 8%, rgba(34, 197, 94, 0.13), transparent 30rem),
+        radial-gradient(circle at 88% 4%, rgba(249, 115, 22, 0.12), transparent 26rem),
+        linear-gradient(180deg, #fbfffd 0%, var(--rd-bg) 48%, #ffffff 100%);
+}
+
+h1, h2, h3, h4, h5, h6, .brand-copy {
+    font-family: "Manrope", "Inter", sans-serif;
+    letter-spacing: -0.035em;
+}
+
+a {
+    color: var(--rd-primary-dark);
+}
+
+a:hover {
+    color: var(--rd-secondary-dark);
+}
+
+.skip-link {
+    position: absolute;
+    left: 1rem;
+    top: -4rem;
+    z-index: 2000;
+    background: var(--rd-ink);
+    color: #fff;
+    padding: 0.75rem 1rem;
+    border-radius: 999px;
+    transition: top 0.2s ease;
+}
+
+.skip-link:focus {
+    top: 1rem;
+}
+
+.navbar-glass {
+    background: rgba(255, 255, 255, 0.82);
+    border-bottom: 1px solid rgba(220, 233, 229, 0.9);
+    backdrop-filter: blur(18px);
+    -webkit-backdrop-filter: blur(18px);
+}
+
+.navbar .nav-link {
+    color: var(--rd-ink-soft);
+    font-weight: 700;
+    border-radius: 999px;
+    padding-inline: 0.9rem !important;
+}
+
+.navbar .nav-link:hover,
+.navbar .nav-link:focus {
+    color: var(--rd-primary-dark);
+    background: rgba(15, 118, 110, 0.08);
+}
+
+.brand-mark {
+    display: inline-grid;
+    place-items: center;
+    width: 2.5rem;
+    height: 2.5rem;
+    border-radius: 0.95rem;
+    color: #fff;
+    font-weight: 900;
+    background: linear-gradient(135deg, var(--rd-primary), var(--rd-accent));
+    box-shadow: 0 12px 26px rgba(15, 118, 110, 0.25);
+}
+
+.brand-copy {
+    font-weight: 900;
+    color: var(--rd-ink);
+}
+
+.btn {
+    border-radius: 999px;
+    font-weight: 800;
+    letter-spacing: -0.01em;
+    padding: 0.78rem 1.2rem;
+}
+
+.btn-lg {
+    padding: 0.95rem 1.35rem;
+}
+
+.btn-primary {
+    --bs-btn-bg: var(--rd-primary);
+    --bs-btn-border-color: var(--rd-primary);
+    --bs-btn-hover-bg: var(--rd-primary-dark);
+    --bs-btn-hover-border-color: var(--rd-primary-dark);
+    --bs-btn-active-bg: var(--rd-primary-dark);
+    --bs-btn-active-border-color: var(--rd-primary-dark);
+    box-shadow: 0 14px 28px rgba(15, 118, 110, 0.22);
+}
+
+.btn-secondary {
+    --bs-btn-bg: var(--rd-secondary);
+    --bs-btn-border-color: var(--rd-secondary);
+    --bs-btn-hover-bg: var(--rd-secondary-dark);
+    --bs-btn-hover-border-color: var(--rd-secondary-dark);
+    --bs-btn-active-bg: var(--rd-secondary-dark);
+    --bs-btn-active-border-color: var(--rd-secondary-dark);
+    box-shadow: 0 14px 28px rgba(249, 115, 22, 0.22);
+}
+
+.btn-primary-soft {
+    color: var(--rd-primary-dark);
+    background: var(--rd-primary-soft);
+    border-color: transparent;
+}
+
+.btn-primary-soft:hover,
+.btn-primary-soft:focus {
+    color: #fff;
+    background: var(--rd-primary);
+}
+
+.btn-outline-dark {
+    --bs-btn-color: var(--rd-ink);
+    --bs-btn-border-color: rgba(19, 35, 33, 0.2);
+    --bs-btn-hover-bg: var(--rd-ink);
+    --bs-btn-hover-border-color: var(--rd-ink);
+}
+
+.form-control,
+.form-select {
+    border: 1px solid var(--rd-border);
+    border-radius: 1rem;
+    padding: 0.82rem 1rem;
+    color: var(--rd-ink);
+    background-color: rgba(255, 255, 255, 0.92);
+}
+
+.form-control:focus,
+.form-select:focus {
+    border-color: var(--rd-primary);
+    box-shadow: 0 0 0 0.22rem rgba(15, 118, 110, 0.14);
+}
+
+textarea.form-control {
+    min-height: 8.5rem;
+}
+
+.form-label {
+    color: var(--rd-ink-soft);
+    font-size: 0.88rem;
+    font-weight: 800;
+}
+
+.message-stack {
+    position: fixed;
+    z-index: 1080;
+    top: 5.5rem;
+    left: 50%;
+    transform: translateX(-50%);
+    max-width: 720px;
+}
+
+.alert-success {
+    --bs-alert-color: #0b5f40;
+    --bs-alert-bg: #dcfce7;
+    --bs-alert-border-color: #bbf7d0;
+}
+
+.hero-section {
+    padding-block: 3rem 4rem;
+}
+
+.py-lg-6 {
+    padding-top: 5.5rem !important;
+    padding-bottom: 5.5rem !important;
+}
+
+.hero-shape {
+    position: absolute;
+    border-radius: 999px;
+    filter: blur(3px);
+    opacity: 0.7;
+}
+
+.hero-shape-one {
+    width: 18rem;
+    height: 18rem;
+    right: 6%;
+    top: 6%;
+    background: linear-gradient(135deg, rgba(34, 197, 94, 0.2), rgba(15, 118, 110, 0.08));
+}
+
+.hero-shape-two {
+    width: 12rem;
+    height: 12rem;
+    left: 4%;
+    bottom: 0;
+    background: linear-gradient(135deg, rgba(249, 115, 22, 0.18), rgba(255, 247, 237, 0.8));
+}
+
+.eyebrow,
+.section-kicker {
+    display: inline-flex;
+    align-items: center;
+    gap: 0.45rem;
+    color: var(--rd-primary-dark);
+    font-size: 0.78rem;
+    font-weight: 900;
+    letter-spacing: 0.1em;
+    text-transform: uppercase;
+}
+
+.eyebrow::before,
+.section-kicker::before {
+    content: "";
+    width: 0.65rem;
+    height: 0.65rem;
+    border-radius: 999px;
+    background: var(--rd-secondary);
+}
+
+.lead {
+    color: var(--rd-muted) !important;
+    line-height: 1.65;
+}
+
+.hero-search {
+    max-width: 720px;
+    padding: 0.45rem;
+    background: rgba(255, 255, 255, 0.72);
+    border: 1px solid rgba(220, 233, 229, 0.95);
+    border-radius: 1.35rem;
+    box-shadow: 0 18px 54px rgba(15, 60, 55, 0.1);
+}
+
+.hero-search .form-control {
+    border-color: transparent;
+    background: #fff;
+}
+
+.glass-card,
+.support-card,
+.metric-card,
+.mini-panel,
+.confirmation-card {
+    background: rgba(255, 255, 255, 0.86);
+    border: 1px solid rgba(220, 233, 229, 0.95);
+    border-radius: var(--rd-radius);
+    box-shadow: var(--rd-shadow);
+    backdrop-filter: blur(18px);
+    -webkit-backdrop-filter: blur(18px);
+}
+
+.quick-intake-card,
+.support-card,
+.mini-panel {
+    padding: clamp(1.25rem, 2.3vw, 2rem);
+}
+
+.spark-icon {
+    display: inline-grid;
+    place-items: center;
+    min-width: 3rem;
+    height: 3rem;
+    border-radius: 1.1rem;
+    color: var(--rd-secondary-dark);
+    background: var(--rd-cream);
+    font-size: 1.35rem;
+}
+
+.metric-card {
+    padding: 1.25rem;
+    min-height: 8.5rem;
+    display: flex;
+    flex-direction: column;
+    justify-content: space-between;
+}
+
+.metric-card span {
+    color: var(--rd-muted);
+    font-weight: 800;
+}
+
+.metric-card strong {
+    color: var(--rd-ink);
+    font-family: "Manrope", sans-serif;
+    font-size: clamp(2rem, 5vw, 3rem);
+    line-height: 1;
+}
+
+.workflow-steps {
+    display: grid;
+    gap: 1rem;
+    margin-top: 1.5rem;
+}
+
+.workflow-steps div {
+    display: grid;
+    grid-template-columns: auto 1fr;
+    gap: 0.15rem 0.9rem;
+    align-items: center;
+    padding: 1rem;
+    border-radius: 1.2rem;
+    background: #f7fbf9;
+    border: 1px solid var(--rd-border);
+}
+
+.workflow-steps span {
+    grid-row: span 2;
+    display: inline-grid;
+    place-items: center;
+    width: 2.25rem;
+    height: 2.25rem;
+    border-radius: 0.85rem;
+    color: #fff;
+    font-weight: 900;
+    background: var(--rd-primary);
+}
+
+.workflow-steps small,
+.ticket-row-meta,
+.reply-meta span {
+    color: var(--rd-muted);
+}
+
+.ticket-list-mini {
+    display: grid;
+    gap: 0.75rem;
+}
+
+.ticket-mini-row,
+.ticket-row {
+    color: inherit;
+    text-decoration: none;
+    transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
+}
+
+.ticket-mini-row {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: 1rem;
+    padding: 1rem;
+    border: 1px solid var(--rd-border);
+    border-radius: 1.25rem;
+    background: #fbfefd;
+}
+
+.ticket-mini-row:hover,
+.ticket-row:hover {
+    color: inherit;
+    transform: translateY(-2px);
+    border-color: rgba(15, 118, 110, 0.35);
+    box-shadow: 0 18px 42px rgba(15, 60, 55, 0.12);
+}
+
+.ticket-mini-row small {
+    display: block;
+    color: var(--rd-muted);
+    margin-top: 0.2rem;
+}
+
+.status-badge,
+.priority-pill,
+.reply-count {
+    display: inline-flex;
+    align-items: center;
+    justify-content: center;
+    width: max-content;
+    border-radius: 999px;
+    padding: 0.38rem 0.72rem;
+    font-size: 0.78rem;
+    font-weight: 900;
+    white-space: nowrap;
+}
+
+.status-new {
+    color: #0f5d56;
+    background: #ccfbf1;
+}
+
+.status-triage {
+    color: #9a3412;
+    background: #ffedd5;
+}
+
+.status-waiting {
+    color: #854d0e;
+    background: #fef3c7;
+}
+
+.status-resolved {
+    color: #166534;
+    background: #dcfce7;
+}
+
+.priority-low {
+    color: #166534;
+    background: #dcfce7;
+}
+
+.priority-normal {
+    color: #0f5d56;
+    background: #e0f2fe;
+}
+
+.priority-high {
+    color: #9a3412;
+    background: #ffedd5;
+}
+
+.priority-urgent {
+    color: #991b1b;
+    background: #fee2e2;
+}
+
+.page-hero {
+    background:
+        radial-gradient(circle at 82% 20%, rgba(34, 197, 94, 0.12), transparent 18rem),
+        linear-gradient(180deg, rgba(255, 255, 255, 0.75), rgba(245, 251, 248, 0.75));
+    border-bottom: 1px solid rgba(220, 233, 229, 0.9);
+}
+
+.ticket-table {
+    display: grid;
+}
+
+.ticket-row {
+    display: grid;
+    grid-template-columns: 1fr auto;
+    gap: 1.5rem;
+    padding: 1.25rem 1.5rem;
+    border-bottom: 1px solid var(--rd-border);
+}
+
+.ticket-row:last-child {
+    border-bottom: 0;
+}
+
+.ticket-row-meta {
+    display: flex;
+    flex-direction: column;
+    justify-content: center;
+    align-items: flex-end;
+    gap: 0.25rem;
+    min-width: 12rem;
+    text-align: right;
+}
+
+.empty-state {
+    text-align: center;
+    padding: 2.5rem;
+}
+
+.empty-shape {
+    width: 5.5rem;
+    height: 5.5rem;
+    margin: 0 auto 1.2rem;
+    border-radius: 1.65rem;
+    background: linear-gradient(135deg, var(--rd-primary-soft), var(--rd-cream));
+    box-shadow: inset -16px -16px 28px rgba(15, 118, 110, 0.08), 0 18px 42px rgba(15, 60, 55, 0.14);
+    transform: rotate(8deg);
+}
+
+.confirmation-card {
+    max-width: 820px;
+    padding: clamp(2rem, 5vw, 4rem);
+    text-align: center;
+}
+
+.success-orb {
+    display: inline-grid;
+    place-items: center;
+    width: 4.5rem;
+    height: 4.5rem;
+    margin-bottom: 1rem;
+    border-radius: 50%;
+    color: #fff;
+    font-size: 2rem;
+    font-weight: 900;
+    background: linear-gradient(135deg, var(--rd-primary), var(--rd-accent));
+    box-shadow: 0 18px 38px rgba(15, 118, 110, 0.28);
+}
+
+.ticket-summary-grid {
+    display: grid;
+    grid-template-columns: repeat(4, 1fr);
+    gap: 0.75rem;
+}
+
+.ticket-summary-grid div {
+    padding: 1rem;
+    border: 1px solid var(--rd-border);
+    border-radius: 1.2rem;
+    background: #fbfefd;
+}
+
+.ticket-summary-grid span {
+    display: block;
+    color: var(--rd-muted);
+    font-size: 0.8rem;
+    font-weight: 800;
+}
+
+.ticket-summary-grid strong {
+    display: block;
+    margin-top: 0.25rem;
+}
+
+.ticket-description {
+    color: var(--rd-ink-soft);
+    font-size: 1.04rem;
+    line-height: 1.8;
+}
+
+.timeline {
+    position: relative;
+    display: grid;
+    gap: 1rem;
+}
+
+.timeline::before {
+    content: "";
+    position: absolute;
+    left: 0.69rem;
+    top: 0.8rem;
+    bottom: 0.8rem;
+    width: 2px;
+    background: var(--rd-border);
+}
+
+.timeline-item {
+    position: relative;
+    display: grid;
+    grid-template-columns: 1.45rem 1fr;
+    gap: 1rem;
+}
+
+.timeline-dot {
+    width: 0.9rem;
+    height: 0.9rem;
+    margin-top: 1rem;
+    border: 3px solid #fff;
+    border-radius: 50%;
+    background: var(--rd-secondary);
+    box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.2);
+    z-index: 1;
+}
+
+.timeline-item.staff .timeline-dot {
+    background: var(--rd-primary);
+    box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.18);
+}
+
+.reply-card {
+    padding: 1rem;
+    border: 1px solid var(--rd-border);
+    border-radius: 1.2rem;
+    background: #fbfefd;
+}
+
+.timeline-item.staff .reply-card {
+    background: #eefcf8;
+}
+
+.reply-meta {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 0.4rem;
+    align-items: center;
+    margin-bottom: 0.55rem;
+}
+
+.empty-thread {
+    margin-left: 2.45rem;
+    padding: 1rem;
+    color: var(--rd-muted);
+    background: #fbfefd;
+    border: 1px dashed var(--rd-border);
+    border-radius: 1.2rem;
+}
+
+.sticky-summary {
+    position: sticky;
+    top: 6.5rem;
+}
+
+.ticket-facts {
+    display: grid;
+    gap: 0.85rem;
+    margin: 1rem 0 0;
+}
+
+.ticket-facts div {
+    padding-bottom: 0.85rem;
+    border-bottom: 1px solid var(--rd-border);
+}
+
+.ticket-facts div:last-child {
+    border-bottom: 0;
+    padding-bottom: 0;
+}
+
+.ticket-facts dt {
+    color: var(--rd-muted);
+    font-size: 0.78rem;
+    font-weight: 900;
+    text-transform: uppercase;
+    letter-spacing: 0.08em;
+}
+
+.ticket-facts dd {
+    margin: 0.2rem 0 0;
+    color: var(--rd-ink);
+    font-weight: 700;
+}
+
+.site-footer {
+    color: var(--rd-muted);
+    background: rgba(255, 255, 255, 0.74);
+    border-top: 1px solid var(--rd-border);
+}
+
+.footer-links a {
+    color: var(--rd-ink-soft);
+    font-weight: 800;
+    text-decoration: none;
+}
+
+.footer-links a:hover {
+    color: var(--rd-primary-dark);
+}
+
+@media (max-width: 991.98px) {
+    .ticket-row {
+        grid-template-columns: 1fr;
+    }
+
+    .ticket-row-meta {
+        align-items: flex-start;
+        min-width: 0;
+        text-align: left;
+    }
+
+    .sticky-summary {
+        position: static;
+    }
+}
+
+@media (max-width: 767.98px) {
+    .hero-section {
+        padding-block: 2rem;
+    }
+
+    .ticket-summary-grid {
+        grid-template-columns: repeat(2, 1fr);
+    }
+
+    .message-stack {
+        top: 4.75rem;
+        width: calc(100% - 2rem);
+    }
+}
+
+@media (max-width: 575.98px) {
+    .ticket-summary-grid {
+        grid-template-columns: 1fr;
+    }
+
+    .ticket-mini-row {
+        align-items: flex-start;
+        flex-direction: column;
+    }
 }