/* RelayDesk custom theme: Bootstrap 5 + branded overrides */
:root {
    --rd-ink: #132321;
    --rd-ink-soft: #334e49;
    --rd-muted: #64748b;
    --rd-primary: #0f766e;
    --rd-primary-dark: #0b5f59;
    --rd-primary-soft: #d9f7f2;
    --rd-secondary: #f97316;
    --rd-secondary-dark: #c64f05;
    --rd-accent: #22c55e;
    --rd-cream: #fff7ed;
    --rd-bg: #f5fbf8;
    --rd-surface: #ffffff;
    --rd-border: #dce9e5;
    --rd-shadow: 0 24px 70px rgba(15, 60, 55, 0.14);
    --rd-radius: 26px;
}

* {
    box-sizing: border-box;
}

html {
    scroll-behavior: smooth;
}

body {
    min-height: 100vh;
    font-family: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
    color: var(--rd-ink);
    background:
        radial-gradient(circle at 8% 8%, rgba(34, 197, 94, 0.13), transparent 30rem),
        radial-gradient(circle at 88% 4%, rgba(249, 115, 22, 0.12), transparent 26rem),
        linear-gradient(180deg, #fbfffd 0%, var(--rd-bg) 48%, #ffffff 100%);
}

h1, h2, h3, h4, h5, h6, .brand-copy {
    font-family: "Manrope", "Inter", sans-serif;
    letter-spacing: -0.035em;
}

a {
    color: var(--rd-primary-dark);
}

a:hover {
    color: var(--rd-secondary-dark);
}

.skip-link {
    position: absolute;
    left: 1rem;
    top: -4rem;
    z-index: 2000;
    background: var(--rd-ink);
    color: #fff;
    padding: 0.75rem 1rem;
    border-radius: 999px;
    transition: top 0.2s ease;
}

.skip-link:focus {
    top: 1rem;
}

.navbar-glass {
    background: rgba(255, 255, 255, 0.82);
    border-bottom: 1px solid rgba(220, 233, 229, 0.9);
    backdrop-filter: blur(18px);
    -webkit-backdrop-filter: blur(18px);
}

.navbar .nav-link {
    color: var(--rd-ink-soft);
    font-weight: 700;
    border-radius: 999px;
    padding-inline: 0.9rem !important;
}

.navbar .nav-link:hover,
.navbar .nav-link:focus {
    color: var(--rd-primary-dark);
    background: rgba(15, 118, 110, 0.08);
}

.brand-mark {
    display: inline-grid;
    place-items: center;
    width: 2.5rem;
    height: 2.5rem;
    border-radius: 0.95rem;
    color: #fff;
    font-weight: 900;
    background: linear-gradient(135deg, var(--rd-primary), var(--rd-accent));
    box-shadow: 0 12px 26px rgba(15, 118, 110, 0.25);
}

.brand-copy {
    font-weight: 900;
    color: var(--rd-ink);
}

.btn {
    border-radius: 999px;
    font-weight: 800;
    letter-spacing: -0.01em;
    padding: 0.78rem 1.2rem;
}

.btn-lg {
    padding: 0.95rem 1.35rem;
}

.btn-primary {
    --bs-btn-bg: var(--rd-primary);
    --bs-btn-border-color: var(--rd-primary);
    --bs-btn-hover-bg: var(--rd-primary-dark);
    --bs-btn-hover-border-color: var(--rd-primary-dark);
    --bs-btn-active-bg: var(--rd-primary-dark);
    --bs-btn-active-border-color: var(--rd-primary-dark);
    box-shadow: 0 14px 28px rgba(15, 118, 110, 0.22);
}

.btn-secondary {
    --bs-btn-bg: var(--rd-secondary);
    --bs-btn-border-color: var(--rd-secondary);
    --bs-btn-hover-bg: var(--rd-secondary-dark);
    --bs-btn-hover-border-color: var(--rd-secondary-dark);
    --bs-btn-active-bg: var(--rd-secondary-dark);
    --bs-btn-active-border-color: var(--rd-secondary-dark);
    box-shadow: 0 14px 28px rgba(249, 115, 22, 0.22);
}

.btn-primary-soft {
    color: var(--rd-primary-dark);
    background: var(--rd-primary-soft);
    border-color: transparent;
}

.btn-primary-soft:hover,
.btn-primary-soft:focus {
    color: #fff;
    background: var(--rd-primary);
}

.btn-outline-dark {
    --bs-btn-color: var(--rd-ink);
    --bs-btn-border-color: rgba(19, 35, 33, 0.2);
    --bs-btn-hover-bg: var(--rd-ink);
    --bs-btn-hover-border-color: var(--rd-ink);
}

.form-control,
.form-select {
    border: 1px solid var(--rd-border);
    border-radius: 1rem;
    padding: 0.82rem 1rem;
    color: var(--rd-ink);
    background-color: rgba(255, 255, 255, 0.92);
}

.form-control:focus,
.form-select:focus {
    border-color: var(--rd-primary);
    box-shadow: 0 0 0 0.22rem rgba(15, 118, 110, 0.14);
}

textarea.form-control {
    min-height: 8.5rem;
}

.form-label {
    color: var(--rd-ink-soft);
    font-size: 0.88rem;
    font-weight: 800;
}

.message-stack {
    position: fixed;
    z-index: 1080;
    top: 5.5rem;
    left: 50%;
    transform: translateX(-50%);
    max-width: 720px;
}

.alert-success {
    --bs-alert-color: #0b5f40;
    --bs-alert-bg: #dcfce7;
    --bs-alert-border-color: #bbf7d0;
}

.hero-section {
    padding-block: 3rem 4rem;
}

.py-lg-6 {
    padding-top: 5.5rem !important;
    padding-bottom: 5.5rem !important;
}

.hero-shape {
    position: absolute;
    border-radius: 999px;
    filter: blur(3px);
    opacity: 0.7;
}

.hero-shape-one {
    width: 18rem;
    height: 18rem;
    right: 6%;
    top: 6%;
    background: linear-gradient(135deg, rgba(34, 197, 94, 0.2), rgba(15, 118, 110, 0.08));
}

.hero-shape-two {
    width: 12rem;
    height: 12rem;
    left: 4%;
    bottom: 0;
    background: linear-gradient(135deg, rgba(249, 115, 22, 0.18), rgba(255, 247, 237, 0.8));
}

.eyebrow,
.section-kicker {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    color: var(--rd-primary-dark);
    font-size: 0.78rem;
    font-weight: 900;
    letter-spacing: 0.1em;
    text-transform: uppercase;
}

.eyebrow::before,
.section-kicker::before {
    content: "";
    width: 0.65rem;
    height: 0.65rem;
    border-radius: 999px;
    background: var(--rd-secondary);
}

.lead {
    color: var(--rd-muted) !important;
    line-height: 1.65;
}

.hero-search {
    max-width: 720px;
    padding: 0.45rem;
    background: rgba(255, 255, 255, 0.72);
    border: 1px solid rgba(220, 233, 229, 0.95);
    border-radius: 1.35rem;
    box-shadow: 0 18px 54px rgba(15, 60, 55, 0.1);
}

.hero-search .form-control {
    border-color: transparent;
    background: #fff;
}

.glass-card,
.support-card,
.metric-card,
.mini-panel,
.confirmation-card {
    background: rgba(255, 255, 255, 0.86);
    border: 1px solid rgba(220, 233, 229, 0.95);
    border-radius: var(--rd-radius);
    box-shadow: var(--rd-shadow);
    backdrop-filter: blur(18px);
    -webkit-backdrop-filter: blur(18px);
}

.quick-intake-card,
.support-card,
.mini-panel {
    padding: clamp(1.25rem, 2.3vw, 2rem);
}

.spark-icon {
    display: inline-grid;
    place-items: center;
    min-width: 3rem;
    height: 3rem;
    border-radius: 1.1rem;
    color: var(--rd-secondary-dark);
    background: var(--rd-cream);
    font-size: 1.35rem;
}

.metric-card {
    padding: 1.25rem;
    min-height: 8.5rem;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
}

.metric-card span {
    color: var(--rd-muted);
    font-weight: 800;
}

.metric-card strong {
    color: var(--rd-ink);
    font-family: "Manrope", sans-serif;
    font-size: clamp(2rem, 5vw, 3rem);
    line-height: 1;
}

.workflow-steps {
    display: grid;
    gap: 1rem;
    margin-top: 1.5rem;
}

.workflow-steps div {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 0.15rem 0.9rem;
    align-items: center;
    padding: 1rem;
    border-radius: 1.2rem;
    background: #f7fbf9;
    border: 1px solid var(--rd-border);
}

.workflow-steps span {
    grid-row: span 2;
    display: inline-grid;
    place-items: center;
    width: 2.25rem;
    height: 2.25rem;
    border-radius: 0.85rem;
    color: #fff;
    font-weight: 900;
    background: var(--rd-primary);
}

.workflow-steps small,
.ticket-row-meta,
.reply-meta span {
    color: var(--rd-muted);
}

.ticket-list-mini {
    display: grid;
    gap: 0.75rem;
}

.ticket-mini-row,
.ticket-row {
    color: inherit;
    text-decoration: none;
    transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
}

.ticket-mini-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    padding: 1rem;
    border: 1px solid var(--rd-border);
    border-radius: 1.25rem;
    background: #fbfefd;
}

.ticket-mini-row:hover,
.ticket-row:hover {
    color: inherit;
    transform: translateY(-2px);
    border-color: rgba(15, 118, 110, 0.35);
    box-shadow: 0 18px 42px rgba(15, 60, 55, 0.12);
}

.ticket-mini-row small {
    display: block;
    color: var(--rd-muted);
    margin-top: 0.2rem;
}

.status-badge,
.priority-pill,
.reply-count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: max-content;
    border-radius: 999px;
    padding: 0.38rem 0.72rem;
    font-size: 0.78rem;
    font-weight: 900;
    white-space: nowrap;
}

.status-new {
    color: #0f5d56;
    background: #ccfbf1;
}

.status-triage {
    color: #9a3412;
    background: #ffedd5;
}

.status-waiting {
    color: #854d0e;
    background: #fef3c7;
}

.status-resolved {
    color: #166534;
    background: #dcfce7;
}

.priority-low {
    color: #166534;
    background: #dcfce7;
}

.priority-normal {
    color: #0f5d56;
    background: #e0f2fe;
}

.priority-high {
    color: #9a3412;
    background: #ffedd5;
}

.priority-urgent {
    color: #991b1b;
    background: #fee2e2;
}

.page-hero {
    background:
        radial-gradient(circle at 82% 20%, rgba(34, 197, 94, 0.12), transparent 18rem),
        linear-gradient(180deg, rgba(255, 255, 255, 0.75), rgba(245, 251, 248, 0.75));
    border-bottom: 1px solid rgba(220, 233, 229, 0.9);
}

.ticket-table {
    display: grid;
}

.ticket-row {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 1.5rem;
    padding: 1.25rem 1.5rem;
    border-bottom: 1px solid var(--rd-border);
}

.ticket-row:last-child {
    border-bottom: 0;
}

.ticket-row-meta {
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: flex-end;
    gap: 0.25rem;
    min-width: 12rem;
    text-align: right;
}

.empty-state {
    text-align: center;
    padding: 2.5rem;
}

.empty-shape {
    width: 5.5rem;
    height: 5.5rem;
    margin: 0 auto 1.2rem;
    border-radius: 1.65rem;
    background: linear-gradient(135deg, var(--rd-primary-soft), var(--rd-cream));
    box-shadow: inset -16px -16px 28px rgba(15, 118, 110, 0.08), 0 18px 42px rgba(15, 60, 55, 0.14);
    transform: rotate(8deg);
}

.confirmation-card {
    max-width: 820px;
    padding: clamp(2rem, 5vw, 4rem);
    text-align: center;
}

.success-orb {
    display: inline-grid;
    place-items: center;
    width: 4.5rem;
    height: 4.5rem;
    margin-bottom: 1rem;
    border-radius: 50%;
    color: #fff;
    font-size: 2rem;
    font-weight: 900;
    background: linear-gradient(135deg, var(--rd-primary), var(--rd-accent));
    box-shadow: 0 18px 38px rgba(15, 118, 110, 0.28);
}

.ticket-summary-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 0.75rem;
}

.ticket-summary-grid div {
    padding: 1rem;
    border: 1px solid var(--rd-border);
    border-radius: 1.2rem;
    background: #fbfefd;
}

.ticket-summary-grid span {
    display: block;
    color: var(--rd-muted);
    font-size: 0.8rem;
    font-weight: 800;
}

.ticket-summary-grid strong {
    display: block;
    margin-top: 0.25rem;
}

.ticket-description {
    color: var(--rd-ink-soft);
    font-size: 1.04rem;
    line-height: 1.8;
}

.timeline {
    position: relative;
    display: grid;
    gap: 1rem;
}

.timeline::before {
    content: "";
    position: absolute;
    left: 0.69rem;
    top: 0.8rem;
    bottom: 0.8rem;
    width: 2px;
    background: var(--rd-border);
}

.timeline-item {
    position: relative;
    display: grid;
    grid-template-columns: 1.45rem 1fr;
    gap: 1rem;
}

.timeline-dot {
    width: 0.9rem;
    height: 0.9rem;
    margin-top: 1rem;
    border: 3px solid #fff;
    border-radius: 50%;
    background: var(--rd-secondary);
    box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.2);
    z-index: 1;
}

.timeline-item.staff .timeline-dot {
    background: var(--rd-primary);
    box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.18);
}

.reply-card {
    padding: 1rem;
    border: 1px solid var(--rd-border);
    border-radius: 1.2rem;
    background: #fbfefd;
}

.timeline-item.staff .reply-card {
    background: #eefcf8;
}

.reply-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    align-items: center;
    margin-bottom: 0.55rem;
}

.empty-thread {
    margin-left: 2.45rem;
    padding: 1rem;
    color: var(--rd-muted);
    background: #fbfefd;
    border: 1px dashed var(--rd-border);
    border-radius: 1.2rem;
}

.sticky-summary {
    position: sticky;
    top: 6.5rem;
}

.ticket-facts {
    display: grid;
    gap: 0.85rem;
    margin: 1rem 0 0;
}

.ticket-facts div {
    padding-bottom: 0.85rem;
    border-bottom: 1px solid var(--rd-border);
}

.ticket-facts div:last-child {
    border-bottom: 0;
    padding-bottom: 0;
}

.ticket-facts dt {
    color: var(--rd-muted);
    font-size: 0.78rem;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.ticket-facts dd {
    margin: 0.2rem 0 0;
    color: var(--rd-ink);
    font-weight: 700;
}

.site-footer {
    color: var(--rd-muted);
    background: rgba(255, 255, 255, 0.74);
    border-top: 1px solid var(--rd-border);
}

.footer-links a {
    color: var(--rd-ink-soft);
    font-weight: 800;
    text-decoration: none;
}

.footer-links a:hover {
    color: var(--rd-primary-dark);
}

@media (max-width: 991.98px) {
    .ticket-row {
        grid-template-columns: 1fr;
    }

    .ticket-row-meta {
        align-items: flex-start;
        min-width: 0;
        text-align: left;
    }

    .sticky-summary {
        position: static;
    }
}

@media (max-width: 767.98px) {
    .hero-section {
        padding-block: 2rem;
    }

    .ticket-summary-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .message-stack {
        top: 4.75rem;
        width: calc(100% - 2rem);
    }
}

@media (max-width: 575.98px) {
    .ticket-summary-grid {
        grid-template-columns: 1fr;
    }

    .ticket-mini-row {
        align-items: flex-start;
        flex-direction: column;
    }
}
