import React, { ReactElement, useEffect } from 'react';
import Head from 'next/head'
import DatePicker from "react-datepicker";
import "react-datepicker/dist/react-datepicker.css";
import dayjs from "dayjs";
import {useAppDispatch, useAppSelector} from "../../stores/hooks";
import {useRouter} from "next/router";
import { fetch } from '../../stores/support_tickets/support_ticketsSlice'
import {saveFile} from "../../helpers/fileSaver";
import dataFormatter from '../../helpers/dataFormatter';
import ImageField from "../../components/ImageField";
import LayoutAuthenticated from "../../layouts/Authenticated";
import {getPageTitle} from "../../config";
import SectionTitleLineWithButton from "../../components/SectionTitleLineWithButton";
import SectionMain from "../../components/SectionMain";
import CardBox from "../../components/CardBox";
import BaseButton from "../../components/BaseButton";
import BaseDivider from "../../components/BaseDivider";
import {mdiChartTimelineVariant} from "@mdi/js";
import {SwitchField} from "../../components/SwitchField";
import FormField from "../../components/FormField";

import {hasPermission} from "../../helpers/userPermissions";


const Support_ticketsView = () => {
    const router = useRouter()
    const dispatch = useAppDispatch()
    const { support_tickets } = useAppSelector((state) => state.support_tickets)
    
    const { currentUser } = useAppSelector((state) => state.auth);
    

    const { id } = router.query;
    
    function removeLastCharacter(str) {
      console.log(str,`str`)
      return str.slice(0, -1);
    }

    useEffect(() => {
        dispatch(fetch({ id }));
    }, [dispatch, id]);


    return (
      <>
          <Head>
              <title>{getPageTitle('View support_tickets')}</title>
          </Head>
          <SectionMain>
            <SectionTitleLineWithButton icon={mdiChartTimelineVariant} title={removeLastCharacter('View support_tickets')} main>
                <BaseButton
                  color='info'
                  label='Edit'
                  href={`/support_tickets/support_tickets-edit/?id=${id}`}
                />
            </SectionTitleLineWithButton>
            <CardBox>
            

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Tenant</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.tenant?.name ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Ticketnumber</p>
                    <p>{support_tickets?.ticket_number}</p>
                </div>
              

              

              

              

              

              

              

              

              

              

              

              

              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Company</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.company?.legal_name ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Contact</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.contact?.email ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Project</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.project?.name ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Contract</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.contract?.name ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Serviceline</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.service_line?.name_fr ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Subject</p>
                    <p>{support_tickets?.subject}</p>
                </div>
              

              

              

              

              

              

              

              

              

              

              

              

              
              

              

              

              
                <div className={'mb-4'}>
                  <p className={'block font-bold mb-2'}>Description</p>
                  {support_tickets.description
                    ? <p dangerouslySetInnerHTML={{__html: support_tickets.description}}/>
                    : <p>No data</p>
                  }
                </div>
              

              

              

              

              

              

              

              

              

              

              
              

              

              

              

              

              

              

              

              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Channel</p>
                    <p>{support_tickets?.channel ?? 'No data'}</p>
                </div>
              

              

              

              

              

              
              

              

              

              

              

              

              

              

              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Priority</p>
                    <p>{support_tickets?.priority ?? 'No data'}</p>
                </div>
              

              

              

              

              

              
              

              

              

              

              

              

              

              

              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Status</p>
                    <p>{support_tickets?.status ?? 'No data'}</p>
                </div>
              

              

              

              

              

              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>SLA</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.sla?.name ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Assignee</p>
                    
                    
                        <p>{support_tickets?.assignee?.firstName ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

              

              

              

              

              

              
                <FormField label='Firstresponsedue'>
                    {support_tickets.first_response_due_at ? <DatePicker
                      dateFormat="yyyy-MM-dd hh:mm"
                      showTimeSelect
                      selected={support_tickets.first_response_due_at ?
                        new Date(
                          dayjs(support_tickets.first_response_due_at).format('YYYY-MM-DD hh:mm'),
                        ) : null
                      }
                      disabled
                    /> : <p>No Firstresponsedue</p>}
                </FormField>
              

              

              

              

              

              

              

              
              

              

              

              

              

              

              
                <FormField label='Resolutiondue'>
                    {support_tickets.resolution_due_at ? <DatePicker
                      dateFormat="yyyy-MM-dd hh:mm"
                      showTimeSelect
                      selected={support_tickets.resolution_due_at ?
                        new Date(
                          dayjs(support_tickets.resolution_due_at).format('YYYY-MM-DD hh:mm'),
                        ) : null
                      }
                      disabled
                    /> : <p>No Resolutiondue</p>}
                </FormField>
              

              

              

              

              

              

              

              
              

              

              

              

              

              

              
                <FormField label='Firstresponseat'>
                    {support_tickets.first_response_at ? <DatePicker
                      dateFormat="yyyy-MM-dd hh:mm"
                      showTimeSelect
                      selected={support_tickets.first_response_at ?
                        new Date(
                          dayjs(support_tickets.first_response_at).format('YYYY-MM-DD hh:mm'),
                        ) : null
                      }
                      disabled
                    /> : <p>No Firstresponseat</p>}
                </FormField>
              

              

              

              

              

              

              

              
              

              

              

              

              

              

              
                <FormField label='Resolvedat'>
                    {support_tickets.resolved_at ? <DatePicker
                      dateFormat="yyyy-MM-dd hh:mm"
                      showTimeSelect
                      selected={support_tickets.resolved_at ?
                        new Date(
                          dayjs(support_tickets.resolved_at).format('YYYY-MM-DD hh:mm'),
                        ) : null
                      }
                      disabled
                    /> : <p>No Resolvedat</p>}
                </FormField>
              

              

              

              

              

              

              

              
              

              

              

              

              

              

              
                <FormField label='Closedat'>
                    {support_tickets.closed_at ? <DatePicker
                      dateFormat="yyyy-MM-dd hh:mm"
                      showTimeSelect
                      selected={support_tickets.closed_at ?
                        new Date(
                          dayjs(support_tickets.closed_at).format('YYYY-MM-DD hh:mm'),
                        ) : null
                      }
                      disabled
                    /> : <p>No Closedat</p>}
                </FormField>
              

              

              

              

              

              

              

              
              

              

              

              

              

              

              

              

              

              
                <FormField label='SLAbreached'>
                    <SwitchField
                      field={{name: 'sla_breached', value: support_tickets?.sla_breached}}
                      form={{setFieldValue: () => null}}
                      disabled
                    />
                </FormField>
              

              

              

              

              
              

              

              

              

              

              

              

              

              

              

              

              

              

              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>Attachments</p>
                    {support_tickets?.attachments?.length
                      ? dataFormatter.filesFormatter(support_tickets.attachments).map(link => (
                        <button
                          key={link.publicUrl}
                          onClick={(e) => saveFile(e, link.publicUrl, link.name)}
                        >
                            {link.name}
                        </button>
                      )) : <p>No Attachments</p>
                    }
                </div>
              
              

              

              

              

              

              

              

              

              

              

              
              
                <div className={'mb-4'}>
                    <p className={'block font-bold mb-2'}>organizations</p>
                    
                    
                    
                    
                    
                    
                    
                    
                        <p>{support_tickets?.organizations?.name ?? 'No data'}</p>
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                </div>
                 
              

              

              

              
              

                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                <>
                    <p className={'block font-bold mb-2'}>Ticket_comments Ticket</p>
                    <CardBox
                      className='mb-6 border border-gray-300 rounded overflow-hidden'
                      hasTable
                    >
                        <div className='overflow-x-auto'>
                            <table>
                            <thead>
                            <tr>
                                
                                
                                
                                
                                
                                
                                
                                
                                <th>Visibility</th>
                                
                                
                                
                                
                                
                                
                                
                                <th>Postedat</th>
                                
                                
                            </tr>
                            </thead>
                            <tbody>
                            {support_tickets.ticket_comments_ticket && Array.isArray(support_tickets.ticket_comments_ticket) &&
                              support_tickets.ticket_comments_ticket.map((item: any) => (
                                <tr key={item.id} onClick={() => router.push(`/ticket_comments/ticket_comments-view/?id=${item.id}`)}>
                                    
                                    
                                    
                                    
                                    
                                    
                                    
                                    
                                    <td data-label="visibility">
                                        { item.visibility }
                                    </td>
                                    
                                    
                                    
                                    
                                    
                                    
                                    
                                    <td data-label="posted_at">
                                        { dataFormatter.dateTimeFormatter(item.posted_at) }
                                    </td>
                                    
                                    
                                </tr>
                              ))}
                            </tbody>
                        </table>
                        </div>
                        {!support_tickets?.ticket_comments_ticket?.length && <div className={'text-center py-4'}>No data</div>}
                    </CardBox>
                </>
                
                
                <>
                    <p className={'block font-bold mb-2'}>Csat_surveys Ticket</p>
                    <CardBox
                      className='mb-6 border border-gray-300 rounded overflow-hidden'
                      hasTable
                    >
                        <div className='overflow-x-auto'>
                            <table>
                            <thead>
                            <tr>
                                
                                
                                
                                
                                
                                
                                
                                
                                <th>Score(1-5)</th>
                                
                                
                                
                                <th>Feedback</th>
                                
                                
                                
                                <th>Sentat</th>
                                
                                
                                
                                <th>Respondedat</th>
                                
                                
                            </tr>
                            </thead>
                            <tbody>
                            {support_tickets.csat_surveys_ticket && Array.isArray(support_tickets.csat_surveys_ticket) &&
                              support_tickets.csat_surveys_ticket.map((item: any) => (
                                <tr key={item.id} onClick={() => router.push(`/csat_surveys/csat_surveys-view/?id=${item.id}`)}>
                                    
                                    
                                    
                                    
                                    
                                    
                                    
                                    
                                    <td data-label="score">
                                        { item.score }
                                    </td>
                                    
                                    
                                    
                                    <td data-label="feedback">
                                        { item.feedback }
                                    </td>
                                    
                                    
                                    
                                    <td data-label="sent_at">
                                        { dataFormatter.dateTimeFormatter(item.sent_at) }
                                    </td>
                                    
                                    
                                    
                                    <td data-label="responded_at">
                                        { dataFormatter.dateTimeFormatter(item.responded_at) }
                                    </td>
                                    
                                    
                                </tr>
                              ))}
                            </tbody>
                        </table>
                        </div>
                        {!support_tickets?.csat_surveys_ticket?.length && <div className={'text-center py-4'}>No data</div>}
                    </CardBox>
                </>
                
                
                
                
                
                

                <BaseDivider />

                <BaseButton
                    color='info'
                    label='Back'
                    onClick={() => router.push('/support_tickets/support_tickets-list')}
                />
              </CardBox>
          </SectionMain>
      </>
    );
};

Support_ticketsView.getLayout = function getLayout(page: ReactElement) {
    return (
      <LayoutAuthenticated
        
        permission={'READ_SUPPORT_TICKETS'}
        
      >
          {page}
      </LayoutAuthenticated>
    )
}

export default Support_ticketsView;