1. Registration
1.2 Information Accuracy
Participants must ensure the accuracy of their credit card information. The billing address must match the address on file for successful payment processing.
When you register for our auctions on HiBid, we will temporarily charge $1 to your credit card to verify it. This is only for verification and will be refunded after the auction ends.
1.3 HiBid Reputation
Registration approval depends on your HiBid reputation score. Negative feedback from other auctioneers may result in a denial of bidding privileges unless a $300 CAD refundable deposit is provided. This deposit will be applied to your invoice if you win any bids.
1.4 Shipping Instructions
Shipping is not normally offered for this auction, but contact us for a quote if you need it.
A small handling fee of $5.00 per package is applied to cover packaging materials and transport to the shipping hub.
2. Bidding Process
2.1 Final Bids
All bids are final. Mistakes or accidental bids do not qualify for cancellation under our Return and Refund Policy.
2.2 Inquiries
Use the “Contact Auctioneer” feature for product inquiries. Inquiries may be delayed as we are closed on Sunday.
2.3 Auction Adjustments
We reserve the right to update or modify auction inventory to ensure accuracy.
2.4 Item Descriptions
Items are described to the best of our ability, with actual photos provided unless sealed. Please review all details before bidding.
3. Invoicing
3.1 Invoicing Schedule
Invoices are issued within 24 hours after the auction closes. Each invoice includes item descriptions, quantities, and a breakdown of charges such as:
15% buyer’s premium
$1 handling fee per lot
Transaction fees
Applicable taxes
4. Payment
4.1 Payment Deadline
Payment must be completed within 24 hours of auction closure. Failure to pay may result in item forfeiture and restrictions on future bidding.
4.2 Payment Methods
We accept e-transfer, credit card, or cash upon pickup. Include the invoice number in the payment notes for proper allocation.
4.3 Cash Payments
Exact change is required when paying cash. We do not provide change.
5. Pickup By Appointment Only
5.1 Pickup Schedule
Pickup is available Wednesday to Saturday, 10:30 AM – 6:30 PM.
Appointments must be booked via email at least 24 hours in advance.
Same-day appointments with less than 24 hours’ notice are not accepted.
Walk-ins are not allowed.
Please bring an appropriate vehicle and any necessary help to load your items.
TheDalida staff will not assist with loading — we will hand off your items at the designated pick-up station only.
5.2 Pickup Policy
Unpaid items are held for 3 days after the auction; after that, they may be restocked.
Paid items must be collected within 4 days. Otherwise, they may be re-auctioned or incur storage fees.
Once an invoice is restocked, no refund will be issued.
5.3 Identity Verification
A valid photo ID and the credit card used for payment must be presented at pickup. If identity cannot be verified, alternative payment may be required or items may be withheld.
6. Shipping
6.1 Shipping Requests
Shipping is not normally offered for this auction, but contact us for a quote if you need it.
A small handling fee of $5.00 per package is applied to cover packaging materials and transport to the shipping hub.
7. Returns, Refunds, and Credits
7.1 Return Policy
All sales are final. Returns are accepted only if the item significantly differs from its description or under specific warranty conditions.
7.2 Warranty and Guarantees
When bidders purchase products that they were unable to inspect at our facility, they must inspect them. If the bidder fails to inspect the product upon delivery, the sale is finalized.
Returns are accepted if the product does not match its description.
7.3 Return Conditions
Returns apply only in cases of:
Misdescription
Malfunction
Wrong item delivered
Buyer’s remorse does not qualify.
8. Abandonment
8.1 Collection Deadline
Items must be picked up within 4 days of auction closure.
Unclaimed items without prior arrangement will be considered abandoned.
Refund requests for abandoned items will be declined.
9. Fraud Prevention
9.1 Verification Requirements
A valid photo ID and matching payment card are required for item release.
Any discrepancy may delay pickup until proper verification is provided.
10. Liability
10.1 Indemnity
TheDalida Auction is not responsible for any injuries, losses, or damages during auction participation or pickup.
Bidders agree to indemnify and hold harmless TheDalida Auction from any claims or liabilities.