82 lines
3.3 KiB
PHP
82 lines
3.3 KiB
PHP
<?php
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require_once __DIR__ . '/auth.php';
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$user = requireAuth();
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if ($user['role'] !== 'user') {
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header('Location: index.php');
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exit;
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}
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// Check open tickets limit (max 3)
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$stmt = db()->prepare("SELECT COUNT(*) FROM tickets WHERE user_id = ? AND status != 'closed'");
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$stmt->execute([$user['id']]);
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$openTicketsCount = $stmt->fetchColumn();
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if ($openTicketsCount >= 3) {
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die('У вас уже 3 открытых тикета. Пожалуйста, закройте один из них, прежде чем открывать новый.');
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}
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$error = null;
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if ($_SERVER['REQUEST_METHOD'] === 'POST') {
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$title = trim($_POST['title']);
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$description = trim($_POST['description']);
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$category = trim($_POST['category']);
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if (empty($title) || empty($description)) {
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$error = 'Пожалуйста, заполните все обязательные поля.';
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} else {
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$stmt = db()->prepare("INSERT INTO tickets (user_id, title, description, category) VALUES (?, ?, ?, ?)");
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$stmt->execute([$user['id'], $title, $description, $category]);
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header('Location: index.php');
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exit;
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}
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}
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?>
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<!doctype html>
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<html lang="ru">
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<head>
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<meta charset="utf-8">
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<meta name="viewport" content="width=device-width, initial-scale=1">
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<title>Создать тикет - Система поддержки</title>
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<link rel="stylesheet" href="assets/css/custom.css?v=<?php echo time(); ?>">
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<link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;600;700&display=swap" rel="stylesheet">
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</head>
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<body>
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<div class="bg-animations">
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<div class="blob blob-1"></div>
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<div class="blob blob-2"></div>
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<div class="blob blob-3"></div>
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</div>
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<div class="main-wrapper">
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<div class="auth-card" style="max-width: 600px; margin: 0 auto;">
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<h2>Новый тикет</h2>
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<?php if ($error): ?>
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<div class="alert alert-error"><?= htmlspecialchars($error) ?></div>
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<?php endif; ?>
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<form method="POST">
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<div class="form-group">
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<label for="title">Тема</label>
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<input type="text" name="title" id="title" required placeholder="Например: Не работает вход в систему">
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</div>
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<div class="form-group">
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<label for="category">Категория</label>
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<select name="category" id="category">
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<option value="technical">Техническая проблема</option>
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<option value="question">Вопрос</option>
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<option value="complaint">Жалоба</option>
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<option value="other">Другое</option>
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</select>
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</div>
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<div class="form-group">
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<label for="description">Описание</label>
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<textarea name="description" id="description" rows="6" required placeholder="Опишите проблему как можно подробнее..."></textarea>
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</div>
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<button type="submit" class="btn-primary">Отправить тикет</button>
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<a href="index.php" class="auth-footer" style="display: block; margin-top: 1rem; color: var(--text-secondary);">Отмена</a>
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</form>
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</div>
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</div>
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</body>
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</html>
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