52 lines
1.7 KiB
Python
52 lines
1.7 KiB
Python
from django.db import models
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from django.contrib.auth.models import User
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class Ticket(models.Model):
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STATUS_CHOICES = [
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('open', 'Open'),
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('pending', 'Pending'),
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('resolved', 'Resolved'),
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('closed', 'Closed'),
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]
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PRIORITY_CHOICES = [
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('low', 'Low'),
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('medium', 'Medium'),
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('high', 'High'),
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('urgent', 'Urgent'),
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]
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CATEGORY_CHOICES = [
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('technical', 'Technical Issue'),
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('billing', 'Billing'),
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('feature', 'Feature Request'),
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('other', 'Other'),
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]
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title = models.CharField(max_length=200)
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description = models.TextField()
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status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='open')
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priority = models.CharField(max_length=20, choices=PRIORITY_CHOICES, default='medium')
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category = models.CharField(max_length=20, choices=CATEGORY_CHOICES, default='technical')
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created_by = models.ForeignKey(User, on_delete=models.CASCADE, related_name='tickets')
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assigned_to = models.ForeignKey(User, on_delete=models.SET_NULL, null=True, blank=True, related_name='assigned_tickets')
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created_at = models.DateTimeField(auto_now_add=True)
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updated_at = models.DateTimeField(auto_now=True)
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def __str__(self):
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return f"#{self.id} - {self.title}"
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class Meta:
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ordering = ['-updated_at']
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class Comment(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, related_name='comments')
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author = models.ForeignKey(User, on_delete=models.CASCADE)
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text = models.TextField()
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created_at = models.DateTimeField(auto_now_add=True)
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def __str__(self):
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return f"Comment by {self.author} on {self.ticket}"
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class Meta:
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ordering = ['created_at'] |