@import url('https://fonts.googleapis.com/css2?family=Fraunces:wght@500;600;700&family=Space+Grotesk:wght@400;500;600&display=swap');

:root {
    --font-body: 'Space Grotesk', sans-serif;
    --font-display: 'Fraunces', serif;
    --ink: #1f2328;
    --muted: #5b6570;
    --paper: #f5f2ed;
    --paper-strong: #ffffff;
    --accent: #0f766e;
    --accent-dark: #0b5f59;
    --accent-warm: #f1b97a;
    --success: #2f8f6a;
    --warning: #d18f1b;
    --danger: #c7413a;
    --border: rgba(31, 35, 40, 0.08);
    --shadow: 0 16px 48px rgba(31, 35, 40, 0.12);
    --shadow-soft: 0 8px 24px rgba(31, 35, 40, 0.08);
}

body {
    font-family: var(--font-body);
    background-color: var(--paper);
    color: var(--ink);
    line-height: 1.6;
    min-height: 100vh;
    background-image:
        radial-gradient(1200px 420px at 10% -10%, rgba(241, 185, 122, 0.25), transparent 60%),
        radial-gradient(900px 380px at 90% 0%, rgba(15, 118, 110, 0.2), transparent 60%),
        linear-gradient(180deg, #f7f3ed 0%, #fbfaf7 45%, #f2f7f6 100%);
}

.app-body {
    position: relative;
}

.ambient-bg {
    position: fixed;
    inset: 0;
    pointer-events: none;
    background-image:
        radial-gradient(2px 2px at 20% 30%, rgba(31, 35, 40, 0.08), transparent 60%),
        radial-gradient(2px 2px at 80% 40%, rgba(31, 35, 40, 0.08), transparent 60%),
        radial-gradient(3px 3px at 70% 70%, rgba(31, 35, 40, 0.06), transparent 60%);
    background-size: 260px 260px;
    opacity: 0.35;
    z-index: 0;
}

main.container,
.site-nav,
.site-footer {
    position: relative;
    z-index: 1;
}

h1, h2, h3, h4, h5, h6 {
    font-family: var(--font-display);
    font-weight: 600;
    letter-spacing: 0.2px;
}

.site-nav {
    background: rgba(255, 255, 255, 0.85);
    backdrop-filter: blur(14px);
    border-bottom: 1px solid var(--border);
    box-shadow: 0 6px 18px rgba(31, 35, 40, 0.05);
}

.navbar-brand {
    font-family: var(--font-display);
    font-weight: 600;
    letter-spacing: 0.4px;
}

.brand-mark {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: linear-gradient(135deg, var(--accent), #1aa39a);
    color: #ffffff;
    font-size: 0.9rem;
    font-weight: 700;
    letter-spacing: 0.4px;
}

.brand-text {
    color: var(--ink);
}

.nav-link {
    color: var(--muted);
    font-weight: 500;
}

.nav-link:hover,
.nav-link:focus {
    color: var(--ink);
}

.page-shell {
    padding-bottom: 2rem;
}

.btn-primary {
    background: linear-gradient(135deg, var(--accent), #1aa39a);
    border: none;
    padding: 0.6rem 1.5rem;
    border-radius: 10px;
    font-weight: 600;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    box-shadow: 0 10px 18px rgba(15, 118, 110, 0.2);
}

.btn-primary:hover {
    transform: translateY(-1px);
    box-shadow: 0 14px 24px rgba(15, 118, 110, 0.28);
}

.btn-light {
    background: var(--paper-strong);
    border: 1px solid var(--border);
    color: var(--ink);
}

.btn-light:hover {
    background: #f6faf9;
}

.btn-link {
    color: var(--muted);
}

.card {
    border: 1px solid var(--border);
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.92);
    box-shadow: var(--shadow-soft);
    transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.card-ticket:hover {
    transform: translateY(-2px);
    box-shadow: 0 18px 40px rgba(31, 35, 40, 0.12);
}

.table {
    color: var(--ink);
}

.table thead th {
    background: rgba(15, 118, 110, 0.08);
    color: var(--muted);
    font-weight: 500;
    border-bottom: 1px solid var(--border);
}

.table-hover > tbody > tr:hover {
    background: rgba(15, 118, 110, 0.05);
}

.form-label {
    font-weight: 600;
    color: var(--ink);
}

.form-control {
    border-radius: 12px;
    border: 1px solid var(--border);
    background: rgba(255, 255, 255, 0.9);
    padding: 0.7rem 0.9rem;
}

.form-control:focus {
    border-color: rgba(15, 118, 110, 0.6);
    box-shadow: 0 0 0 0.25rem rgba(15, 118, 110, 0.15);
}

.status-badge {
    padding: 0.35rem 0.85rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.6px;
}

.status-open { background: rgba(15, 118, 110, 0.12); color: var(--accent); }
.status-pending { background: rgba(241, 185, 122, 0.25); color: #9b5b12; }
.status-resolved { background: rgba(47, 143, 106, 0.18); color: var(--success); }
.status-closed { background: rgba(91, 101, 112, 0.16); color: var(--muted); }

.priority-high { color: var(--danger); font-weight: 600; }
.priority-urgent { color: var(--danger); text-decoration: underline; }

.thread-comment {
    border-left: 3px solid #dfe3e6;
    margin-bottom: 1.5rem;
    padding-left: 1.5rem;
}

.thread-comment.agent-reply {
    border-left-color: var(--accent);
}

.auth-shell {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: calc(100vh - 180px);
}

.auth-card {
    display: grid;
    grid-template-columns: minmax(220px, 1fr) minmax(280px, 1.2fr);
    gap: 0;
    overflow: hidden;
    width: min(920px, 100%);
    animation: riseIn 0.6s ease both;
}

.auth-hero {
    padding: 2.5rem;
    color: #ffffff;
    background:
        radial-gradient(120px 120px at 20% 20%, rgba(255, 255, 255, 0.22), transparent 70%),
        radial-gradient(180px 180px at 80% 30%, rgba(241, 185, 122, 0.28), transparent 70%),
        linear-gradient(150deg, var(--accent), #1aa39a);
}

.auth-hero .brand-text {
    color: #ffffff;
}

.auth-brand {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    font-weight: 600;
    margin-bottom: 2rem;
}

.auth-title {
    font-family: var(--font-display);
    font-size: 2rem;
    margin-bottom: 0.6rem;
}

.auth-lead {
    color: rgba(255, 255, 255, 0.85);
    margin-bottom: 2rem;
}

.auth-highlights {
    display: grid;
    gap: 0.8rem;
    font-size: 0.95rem;
}

.auth-highlights span {
    display: inline-flex;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.8);
    margin-right: 0.6rem;
}

.auth-form {
    padding: 2.5rem;
    background: rgba(255, 255, 255, 0.96);
}

.alert {
    border-radius: 12px;
    border: 1px solid var(--border);
}

.alert-danger {
    border-color: rgba(199, 65, 58, 0.25);
}

.auth-form h3 {
    font-family: var(--font-display);
}

.auth-meta {
    color: var(--muted);
    font-size: 0.9rem;
}

.site-footer {
    color: var(--muted);
}

@keyframes riseIn {
    from {
        opacity: 0;
        transform: translateY(14px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@media (max-width: 991px) {
    .auth-shell {
        min-height: auto;
    }

    .auth-card {
        grid-template-columns: 1fr;
    }

    .auth-hero {
        padding: 2rem;
    }
}