@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600&family=Poppins:wght@500;600;700&display=swap');

:root {
    --primary-color: #0984E3;
    --success-color: #00B894;
    --warning-color: #FDCB6E;
    --danger-color: #D63031;
    --bg-color: #F9FAFB;
    --card-bg: rgba(255, 255, 255, 0.95);
    --text-main: #2D3436;
    --text-muted: #636E72;
}

body {
    font-family: 'Inter', sans-serif;
    background-color: var(--bg-color);
    color: var(--text-main);
    line-height: 1.6;
}

h1, h2, h3, h4, h5, h6 {
    font-family: 'Poppins', sans-serif;
    font-weight: 600;
}

.navbar {
    background: var(--card-bg);
    backdrop-filter: blur(10px);
    border-bottom: 1px solid rgba(0,0,0,0.05);
}

.btn-primary {
    background-color: var(--primary-color);
    border: none;
    padding: 0.6rem 1.5rem;
    border-radius: 8px;
    font-weight: 500;
    transition: all 0.3s ease;
}

.btn-primary:hover {
    background-color: #0873C4;
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(9, 132, 227, 0.2);
}

.card {
    border: none;
    border-radius: 12px;
    box-shadow: 0 4px 20px rgba(0,0,0,0.03);
    background: var(--card-bg);
    transition: transform 0.2s ease;
}

.card-ticket:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 30px rgba(0,0,0,0.06);
}

.status-badge {
    padding: 0.4rem 0.8rem;
    border-radius: 50px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-open { background: rgba(9, 132, 227, 0.1); color: var(--primary-color); }
.status-pending { background: rgba(253, 203, 110, 0.1); color: #E17055; }
.status-resolved { background: rgba(0, 184, 148, 0.1); color: var(--success-color); }
.status-closed { background: rgba(99, 110, 114, 0.1); color: var(--text-muted); }

.priority-high { color: var(--danger-color); font-weight: 600; }
.priority-urgent { color: #D63031; text-decoration: underline; }

.thread-comment {
    border-left: 3px solid #dfe6e9;
    margin-bottom: 1.5rem;
    padding-left: 1.5rem;
}

.thread-comment.agent-reply {
    border-left-color: var(--primary-color);
}