b4ffcec973
- Add Field Engineer Management feature, allowing creation, and assignment of engineers to service requests. - Add Service Contract/AMC Management feature, allowing creation of contracts and linking them to service requests. - Update admin panel to manage engineers and contracts. - Update service request form to include contract selection.
110 lines
4.1 KiB
PHP
110 lines
4.1 KiB
PHP
<?php
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// Log all incoming requests to a temporary file for debugging
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file_put_contents('whatsapp_log.txt', print_r($_REQUEST, true), FILE_APPEND);
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require_once 'db/config.php';
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// --- Placeholder for a function to send a reply via WhatsApp API ---
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// You will need to replace this with the actual API call from your provider (e.g., Twilio)
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function send_whatsapp_reply($to, $message) {
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// In a real application, you would make an HTTP request to the WhatsApp API provider here.
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// For now, we will just log the message that would be sent.
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$log_message = "-----
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" . "TO: $to
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" . "MESSAGE: $message
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" . "-----
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";
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file_put_contents('whatsapp_sent_messages.txt', $log_message, FILE_APPEND);
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}
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// Get the sender's phone number and the message they sent
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// The field names might be different depending on your API provider (e.g., 'From', 'Body' for Twilio)
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$from = $_REQUEST['From'] ?? null;
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$body = $_REQUEST['Body'] ?? null;
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// Basic validation
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if (!$from || !$body) {
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http_response_code(400);
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echo 'Missing From or Body parameter';
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exit;
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}
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// Sanitize the input
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$from = htmlspecialchars($from);
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$body = trim($body);
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// --- Conversation Logic ---
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// We'll use a simple session system based on files to keep track of the conversation state for each user.
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$session_file = 'session_' . md5($from) . '.txt';
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// Get the user's current state, or start a new conversation
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$session_data = file_exists($session_file) ? json_decode(file_get_contents($session_file), true) : [];
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$state = $session_data['state'] ?? 'new';
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// --- State Machine for the conversation ---
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switch ($state) {
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case 'new':
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// New conversation
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$session_data['state'] = 'waiting_for_name';
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file_put_contents($session_file, json_encode($session_data));
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send_whatsapp_reply($from, "Welcome to our service booking bot! What is your full name?");
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break;
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case 'waiting_for_name':
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// User sent their name
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$session_data['name'] = $body;
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$session_data['state'] = 'waiting_for_email';
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file_put_contents($session_file, json_encode($session_data));
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send_whatsapp_reply($from, "Thanks, {$body}! What is your email address?");
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break;
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case 'waiting_for_email':
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// User sent their email
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if (!filter_var($body, FILTER_VALIDATE_EMAIL)) {
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send_whatsapp_reply($from, "That doesn't look like a valid email. Please provide a correct email address.");
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break;
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}
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$session_data['email'] = $body;
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$session_data['state'] = 'waiting_for_description';
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file_put_contents($session_file, json_encode($session_data));
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send_whatsapp_reply($from, "Got it. Please describe the service you need.");
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break;
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case 'waiting_for_description':
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// User sent the service description
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$session_data['description'] = $body;
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// Save to database
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try {
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$stmt = db()->prepare("INSERT INTO service_requests (name, email, description, status) VALUES (?, ?, ?, 'New')");
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$stmt->execute([
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$session_data['name'],
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$session_data['email'],
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$session_data['description']
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]);
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send_whatsapp_reply($from, "Thank you! Your service request has been booked. We will contact you shortly.");
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// End of conversation, so delete the session file
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unlink($session_file);
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} catch (PDOException $e) {
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error_log("Database Error: " . $e->getMessage());
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send_whatsapp_reply($from, "Sorry, there was a problem booking your service. Please try again later.");
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}
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// Reset state for the next conversation
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$session_data = ['state' => 'new'];
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file_put_contents($session_file, json_encode($session_data));
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break;
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default:
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send_whatsapp_reply($from, "Sorry, I'm not sure how to respond. Let's start over. What is your full name?");
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// Reset state
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$session_data = ['state' => 'waiting_for_name'];
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file_put_contents($session_file, json_encode($session_data));
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break;
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}
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echo "OK";
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