'HR-2024-1847', 'title' => 'Manager Conflict Resolution', 'status' => 'in-review', 'severity' => 'high', 'department' => 'Engineering', 'assignedTo' => 'Jennifer Smith', 'lastUpdate' => '2 hours ago', 'comments' => 8 ], [ 'id' => 'HR-2024-1852', 'title' => 'Benefits Inquiry - Health Insurance', 'status' => 'open', 'severity' => 'low', 'department' => 'Sales', 'assignedTo' => 'Michael Torres', 'lastUpdate' => '4 hours ago', 'comments' => 3 ], [ 'id' => 'HR-2024-1855', 'title' => 'Remote Work Policy Question', 'status' => 'open', 'severity' => 'medium', 'department' => 'Product', 'assignedTo' => 'Sarah Anderson', 'lastUpdate' => '1 day ago', 'comments' => 5 ], [ 'id' => 'HR-2024-1860', 'title' => 'Performance Review Discussion', 'status' => 'in-review', 'severity' => 'medium', 'department' => 'Marketing', 'assignedTo' => 'Jennifer Smith', 'lastUpdate' => '1 day ago', 'comments' => 12 ], [ 'id' => 'HR-2024-1863', 'title' => 'Workplace Accommodation Request', 'status' => 'open', 'severity' => 'high', 'department' => 'Engineering', 'assignedTo' => 'Michael Torres', 'lastUpdate' => '2 days ago', 'comments' => 6 ] ]; function get_severity_badge($severity) { switch (strtolower($severity)) { case 'high': return 'bg-red-100 text-red-800'; case 'medium': return 'bg-yellow-100 text-yellow-800'; case 'low': return 'bg-green-100 text-green-800'; default: return 'bg-gray-100 text-gray-800'; } } function get_status_badge($status) { switch (strtolower($status)) { case 'in-review': return 'bg-blue-100 text-blue-800'; case 'open': return 'bg-gray-200 text-gray-800'; default: return 'bg-gray-100 text-gray-800'; } } ?>