CREATE TABLE IF NOT EXISTS support_tickets (
  id SERIAL PRIMARY KEY,
  full_name VARCHAR(255) NOT NULL,
  email VARCHAR(255) NOT NULL,
  phone VARCHAR(50) NULL,
  subject VARCHAR(255) NOT NULL,
  message TEXT NOT NULL,
  latitude DECIMAL(10, 8) NULL,
  longitude DECIMAL(11, 8) NULL,
  status VARCHAR(50) NOT NULL DEFAULT 'open',
  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
);