diff --git a/call_center_pro.php b/call_center_pro.php
index c634a609..a545018b 100644
--- a/call_center_pro.php
+++ b/call_center_pro.php
@@ -1084,6 +1084,10 @@ $callCenterBaseParams = [
 if ($kpiPeriodCustomDateInput !== '') {
     $callCenterBaseParams['kpi_date'] = $kpiPeriodCustomDateInput;
 }
+$callCenterDatabaseParams = $callCenterBaseParams;
+if ($isAdmin) {
+    $callCenterDatabaseParams['view'] = 'todos';
+}
 $callCenterParams = $callCenterBaseParams;
 if ($selectedAssessorFilter !== '') {
     $callCenterParams['assessor'] = $selectedAssessorFilter;
@@ -1132,6 +1136,11 @@ require_once 'layout_header.php';
     line-height: 1.15;
 }
 
+.cc-callcenter-row-timer {
+    font-size: .78rem;
+    line-height: 1;
+}
+
 .cc-callcenter-table {
     min-width: 1600px;
 }
@@ -1298,6 +1307,21 @@ require_once 'layout_header.php';
     font-size: .78rem;
     white-space: nowrap;
 }
+
+.cc-callcenter-modal-timer {
+    min-width: 6.5rem;
+    white-space: nowrap;
+    font-variant-numeric: tabular-nums;
+    letter-spacing: .02em;
+    justify-content: center;
+}
+
+.cc-callcenter-modal-timer.is-running {
+    background: rgba(var(--bs-primary-rgb), 0.10) !important;
+    border-color: rgba(var(--bs-primary-rgb), 0.22) !important;
+    color: var(--bs-primary-text-emphasis) !important;
+}
+
 </style>
 
 <main class="container-fluid py-4" data-cc-panel-root="1">
@@ -1307,7 +1331,7 @@ require_once 'layout_header.php';
                 <h1 class="h2 fw-bold mb-1"><i class="bi bi-headset text-primary"></i> <?php echo htmlspecialchars($callCenterSectionLabel); ?></h1>
                 <div class="d-flex flex-wrap gap-2 mt-3">
                     <?php if ($isAdmin): ?>
-                        <a href="<?php echo htmlspecialchars(cc_test_build_url('gestiones_callcenter.php', $callCenterBaseParams)); ?>" class="btn btn-sm btn-outline-primary">Base de Datos Pedidos</a>
+                        <a href="<?php echo htmlspecialchars(cc_test_build_url('gestiones_callcenter.php', $callCenterDatabaseParams)); ?>" class="btn btn-sm btn-outline-primary">Base de Datos Pedidos</a>
                     <?php endif; ?>
                     <a href="<?php echo htmlspecialchars(cc_test_build_url('call_center_pro.php', $callCenterParams)); ?>" class="btn btn-sm btn-primary"><?php echo htmlspecialchars($callCenterSectionLabel); ?></a>
                 </div>
@@ -1575,6 +1599,9 @@ require_once 'layout_header.php';
                                     <tr class="cc-callcenter-row" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>" style="<?php echo htmlspecialchars($rowBackgroundStyle); ?>">
                                         <td>
                                             <div class="badge bg-light text-dark border mb-2 text-nowrap" title="ID del pedido"><?php echo htmlspecialchars(cc_test_order_label($order)); ?></div>
+                                            <div class="badge rounded-pill bg-info-subtle text-info-emphasis border mb-2 text-nowrap d-inline-flex align-items-center gap-1 cc-callcenter-row-timer js-cc-callcenter-modal-timer d-none" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>" aria-live="polite" title="Tiempo acumulado del pedido">
+                                                <span class="me-1" aria-hidden="true" style="font-size: 0.95em; line-height: 1;">⏱</span><span class="js-cc-callcenter-modal-timer-value">00:00</span>
+                                            </div>
                                             <?php if ($followupDayInfo !== null): ?>
                                             <div class="cc-followup-day-badge <?php echo htmlspecialchars($followupDayInfo['badge_class']); ?>" title="<?php echo htmlspecialchars($followupDayInfo['description']); ?>" aria-label="<?php echo htmlspecialchars($followupDayInfo['display_label']); ?>">
                                                 <span class="cc-followup-day-badge-label">DÍA</span>
@@ -1743,7 +1770,7 @@ require_once 'layout_header.php';
                                     <?php $rowHtml = ob_get_clean(); echo $rowHtml; ?>
 
                                     <?php ob_start(); ?>
-                                    <div class="modal fade" id="<?php echo htmlspecialchars($modalId); ?>" tabindex="-1" aria-hidden="true" data-bs-backdrop="static" data-bs-keyboard="false">
+                                    <div class="modal fade" id="<?php echo htmlspecialchars($modalId); ?>" tabindex="-1" aria-hidden="true" data-bs-backdrop="static" data-bs-keyboard="false" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>">
                                         <div class="modal-dialog modal-xl modal-dialog-scrollable">
                                             <div class="modal-content">
                                                 <div class="modal-header align-items-start gap-2">
@@ -1809,7 +1836,14 @@ require_once 'layout_header.php';
                                                             <div class="<?php echo htmlspecialchars($subirLogisticaNoteClass); ?>" id="subir-logistica-note-<?php echo htmlspecialchars($order['source_key']); ?>" role="alert"><?php echo $subirLogisticaNoteHtml; ?></div>
                                                         <?php endif; ?>
                                                     </div>
-                                                    <button type="button" class="btn-close mt-1" data-bs-dismiss="modal" aria-label="Cerrar"></button>
+
+                                            <div class="d-flex flex-column align-items-end gap-2 flex-shrink-0">
+                                                <span class="badge rounded-pill bg-light text-body-emphasis border shadow-sm d-inline-flex align-items-center cc-callcenter-modal-timer js-cc-callcenter-modal-timer" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>" aria-live="polite">
+                                                    <span class="me-1" aria-hidden="true" style="font-size: 0.95em; line-height: 1;">⏱</span><span class="js-cc-callcenter-modal-timer-value">00:00</span>
+                                                </span>
+                                                <button type="button" class="btn-close mt-1" data-bs-dismiss="modal" aria-label="Cerrar"></button>
+                                            </div>
+
                                                 </div>
                                                 <div class="modal-body">
                                                     <div class="border border-primary-subtle rounded-4 bg-primary-subtle p-2 mb-3 sticky-top shadow-sm" id="airDroidModalCard-<?php echo htmlspecialchars($order['source_key']); ?>">
@@ -2305,6 +2339,245 @@ const ccCallCenterPanelRefreshMs = 300000;
 let ccCallCenterPanelRefreshInFlight = false;
 let ccCallCenterPanelLastSignature = ccCallCenterPanelInitialSignature;
 
+
+const ccCallCenterTimerStorageKey = 'cc-callcenter-modal-timers:v1';
+const ccCallCenterTimerModalPrefix = 'modalDriveTest';
+let ccCallCenterTimerTotals = ccCallCenterTimerReadTotals();
+let ccCallCenterTimerRunningSince = {};
+let ccCallCenterTimerTickHandle = null;
+
+function ccCallCenterTimerReadTotals() {
+    try {
+        const raw = window.localStorage.getItem(ccCallCenterTimerStorageKey);
+        if (!raw) {
+            return {};
+        }
+
+        const parsed = JSON.parse(raw);
+        if (!parsed || typeof parsed !== 'object') {
+            return {};
+        }
+
+        const cleaned = {};
+        Object.keys(parsed).forEach(function (sourceKey) {
+            const numericTotal = Number(parsed[sourceKey]);
+            if (sourceKey && Number.isFinite(numericTotal) && numericTotal >= 0) {
+                cleaned[sourceKey] = Math.floor(numericTotal);
+            }
+        });
+
+        return cleaned;
+    } catch (error) {
+        return {};
+    }
+}
+
+function ccCallCenterTimerWriteTotals() {
+    try {
+        window.localStorage.setItem(ccCallCenterTimerStorageKey, JSON.stringify(ccCallCenterTimerTotals));
+    } catch (error) {
+        // Si el navegador bloquea localStorage, el contador sigue funcionando en esta sesión.
+    }
+}
+
+function ccCallCenterTimerGetTotal(sourceKey) {
+    const numericTotal = Number(ccCallCenterTimerTotals[sourceKey] || 0);
+    return Number.isFinite(numericTotal) && numericTotal > 0 ? Math.floor(numericTotal) : 0;
+}
+
+function ccCallCenterTimerSetTotal(sourceKey, totalMs) {
+    if (!sourceKey) {
+        return;
+    }
+
+    ccCallCenterTimerTotals[sourceKey] = Math.max(0, Math.floor(Number(totalMs) || 0));
+    ccCallCenterTimerWriteTotals();
+}
+
+function ccCallCenterTimerFormat(totalMs) {
+    const totalSeconds = Math.max(0, Math.floor(Number(totalMs) / 1000));
+    const hours = Math.floor(totalSeconds / 3600);
+    const minutes = Math.floor((totalSeconds % 3600) / 60);
+    const seconds = totalSeconds % 60;
+    const paddedMinutes = String(minutes).padStart(2, '0');
+    const paddedSeconds = String(seconds).padStart(2, '0');
+
+    if (hours > 0) {
+        return String(hours) + ':' + paddedMinutes + ':' + paddedSeconds;
+    }
+
+    return paddedMinutes + ':' + paddedSeconds;
+}
+
+function ccCallCenterTimerResolveSourceKey(modalElement) {
+    if (!modalElement) {
+        return '';
+    }
+
+    const explicitSourceKey = String(modalElement.dataset?.sourceKey || '').trim();
+    if (explicitSourceKey !== '') {
+        return explicitSourceKey;
+    }
+
+    const modalId = String(modalElement.id || '').trim();
+    if (modalId.startsWith(ccCallCenterTimerModalPrefix)) {
+        return modalId.slice(ccCallCenterTimerModalPrefix.length);
+    }
+
+    return '';
+}
+
+function ccCallCenterTimerStopTicker() {
+    if (ccCallCenterTimerTickHandle !== null) {
+        window.clearInterval(ccCallCenterTimerTickHandle);
+        ccCallCenterTimerTickHandle = null;
+    }
+}
+
+function ccCallCenterTimerRenderSource(sourceKey) {
+    if (!sourceKey) {
+        return;
+    }
+
+    const nodes = document.querySelectorAll('.js-cc-callcenter-modal-timer[data-source-key="' + sourceKey + '"]');
+    if (!nodes.length) {
+        return;
+    }
+
+    const runningSince = ccCallCenterTimerRunningSince[sourceKey] || null;
+    const totalMs = ccCallCenterTimerGetTotal(sourceKey) + (runningSince ? (Date.now() - runningSince) : 0);
+    const label = ccCallCenterTimerFormat(totalMs);
+    const ariaLabel = (runningSince ? 'Tiempo abierto' : 'Tiempo acumulado') + ': ' + label;
+
+    nodes.forEach(function (node) {
+        const valueNode = node.querySelector('.js-cc-callcenter-modal-timer-value');
+        if (valueNode) {
+            valueNode.textContent = label;
+        } else {
+            node.textContent = label;
+        }
+        node.classList.toggle('is-running', !!runningSince);
+        node.classList.toggle('d-none', node.classList.contains('cc-callcenter-row-timer') && !runningSince && totalMs <= 0);
+        node.setAttribute('aria-label', ariaLabel);
+        node.setAttribute('title', ariaLabel);
+    });
+}
+
+function ccCallCenterTimerRenderAll() {
+    const sourceKeys = new Set();
+    document.querySelectorAll('.js-cc-callcenter-modal-timer').forEach(function (node) {
+        const sourceKey = String(node.dataset.sourceKey || '').trim();
+        if (sourceKey !== '') {
+            sourceKeys.add(sourceKey);
+        }
+    });
+
+    Object.keys(ccCallCenterTimerRunningSince).forEach(function (sourceKey) {
+        if (sourceKey) {
+            sourceKeys.add(sourceKey);
+        }
+    });
+
+    sourceKeys.forEach(function (sourceKey) {
+        ccCallCenterTimerRenderSource(sourceKey);
+    });
+}
+
+function ccCallCenterTimerEnsureTicker() {
+    if (ccCallCenterTimerTickHandle !== null) {
+        return;
+    }
+
+    ccCallCenterTimerTickHandle = window.setInterval(function () {
+        const runningKeys = Object.keys(ccCallCenterTimerRunningSince);
+        if (!runningKeys.length) {
+            ccCallCenterTimerStopTicker();
+            return;
+        }
+
+        runningKeys.forEach(function (sourceKey) {
+            if (ccCallCenterTimerRunningSince[sourceKey]) {
+                ccCallCenterTimerRenderSource(sourceKey);
+            }
+        });
+    }, 1000);
+}
+
+function ccCallCenterTimerStart(sourceKey) {
+    if (!sourceKey) {
+        return;
+    }
+
+    if (!ccCallCenterTimerRunningSince[sourceKey]) {
+        ccCallCenterTimerRunningSince[sourceKey] = Date.now();
+    }
+
+    ccCallCenterTimerRenderSource(sourceKey);
+    ccCallCenterTimerEnsureTicker();
+}
+
+function ccCallCenterTimerStop(sourceKey) {
+    if (!sourceKey) {
+        return;
+    }
+
+    const startedAt = ccCallCenterTimerRunningSince[sourceKey];
+    if (startedAt) {
+        const elapsed = Date.now() - startedAt;
+        ccCallCenterTimerSetTotal(sourceKey, ccCallCenterTimerGetTotal(sourceKey) + elapsed);
+        delete ccCallCenterTimerRunningSince[sourceKey];
+    }
+
+    ccCallCenterTimerRenderSource(sourceKey);
+
+    if (!Object.keys(ccCallCenterTimerRunningSince).length) {
+        ccCallCenterTimerStopTicker();
+    }
+}
+
+function ccCallCenterTimerFlushRunningTimers() {
+    Object.keys(ccCallCenterTimerRunningSince).forEach(function (sourceKey) {
+        const startedAt = ccCallCenterTimerRunningSince[sourceKey];
+        if (startedAt) {
+            const elapsed = Date.now() - startedAt;
+            ccCallCenterTimerSetTotal(sourceKey, ccCallCenterTimerGetTotal(sourceKey) + elapsed);
+        }
+        delete ccCallCenterTimerRunningSince[sourceKey];
+    });
+
+    ccCallCenterTimerStopTicker();
+    ccCallCenterTimerRenderAll();
+}
+
+function ccCallCenterTimerBindEvents() {
+    document.addEventListener('shown.bs.modal', function (event) {
+        const sourceKey = ccCallCenterTimerResolveSourceKey(event.target);
+        if (sourceKey) {
+            ccCallCenterTimerStart(sourceKey);
+        }
+    });
+
+    document.addEventListener('hidden.bs.modal', function (event) {
+        const sourceKey = ccCallCenterTimerResolveSourceKey(event.target);
+        if (sourceKey) {
+            ccCallCenterTimerStop(sourceKey);
+        }
+    });
+
+    window.addEventListener('beforeunload', ccCallCenterTimerFlushRunningTimers);
+    window.addEventListener('pagehide', ccCallCenterTimerFlushRunningTimers);
+    window.addEventListener('pageshow', ccCallCenterTimerRenderAll);
+    window.addEventListener('storage', function (event) {
+        if (event.key === ccCallCenterTimerStorageKey) {
+            ccCallCenterTimerTotals = ccCallCenterTimerReadTotals();
+            ccCallCenterTimerRenderAll();
+        }
+    });
+}
+
+ccCallCenterTimerBindEvents();
+ccCallCenterTimerRenderAll();
+
 function getLocationControls(sourceKey) {
     return {
         department: document.getElementById('sede-' + sourceKey),
diff --git a/gestiones_callcenter.php b/gestiones_callcenter.php
index 2cb10110..0d2c38e6 100644
--- a/gestiones_callcenter.php
+++ b/gestiones_callcenter.php
@@ -213,7 +213,8 @@ function cc_test_followup_semaforo(array $order): ?array
     return cc_test_account_followup_semaforo($order['numero_cuenta_enviado_at'] ?? null);
 }
 
-$view = $_GET['view'] ?? 'pendientes_hoy';
+$defaultView = 'todos';
+$view = trim((string) ($_GET['view'] ?? $defaultView));
 
 $storeKey = trim((string) ($_GET['store'] ?? 'flower'));
 $storeKey = mb_strtolower($storeKey);
@@ -335,8 +336,11 @@ $allowedViews = [];
 foreach ($viewCards as $viewKey => $cardConfig) {
     $allowedViews[$viewKey] = $cardConfig['heading'];
 }
+if ($view === '') {
+    $view = $defaultView;
+}
 if (!isset($allowedViews[$view])) {
-    $view = array_key_first($allowedViews) ?: 'pendientes_hoy';
+    $view = isset($allowedViews[$defaultView]) ? $defaultView : (array_key_first($allowedViews) ?: $defaultView);
 }
 
 $_SESSION[cc_test_callcenter_store_session_key()] = cc_test_normalize_context_key($storeKey);
@@ -1273,6 +1277,11 @@ require_once 'layout_header.php';
     line-height: 1.15;
 }
 
+.cc-callcenter-row-timer {
+    font-size: .78rem;
+    line-height: 1;
+}
+
 .cc-callcenter-row.is-selected td:first-child {
     box-shadow: inset 4px 0 0 #0d6efd;
 }
@@ -1554,6 +1563,21 @@ require_once 'layout_header.php';
         padding-bottom: .42rem;
     }
 }
+
+.cc-callcenter-modal-timer {
+    min-width: 6.5rem;
+    white-space: nowrap;
+    font-variant-numeric: tabular-nums;
+    letter-spacing: .02em;
+    justify-content: center;
+}
+
+.cc-callcenter-modal-timer.is-running {
+    background: rgba(var(--bs-primary-rgb), 0.10) !important;
+    border-color: rgba(var(--bs-primary-rgb), 0.22) !important;
+    color: var(--bs-primary-text-emphasis) !important;
+}
+
 </style>
 
 <main class="container-fluid py-4">
@@ -1984,6 +2008,9 @@ require_once 'layout_header.php';
                                     <tr class="cc-callcenter-row" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>" style="<?php echo htmlspecialchars(cc_test_row_background_style((string) ($order['estado'] ?? 'POR LLAMAR')) . (!empty($order['pedido_repetido_en_tienda']) ? '--cc-row-bg:#CCCCCC;' : '')); ?>">
                                         <td class="text-center">
                                             <div class="badge bg-light text-dark border mb-2 text-nowrap" title="ID del pedido"><?php echo htmlspecialchars(cc_test_order_label($order)); ?></div>
+                                            <div class="badge rounded-pill bg-info-subtle text-info-emphasis border mb-2 text-nowrap d-inline-flex align-items-center gap-1 cc-callcenter-row-timer js-cc-callcenter-modal-timer d-none" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>" aria-live="polite" title="Tiempo acumulado del pedido">
+                                                <span class="me-1" aria-hidden="true" style="font-size: 0.95em; line-height: 1;">⏱</span><span class="js-cc-callcenter-modal-timer-value">00:00</span>
+                                            </div>
                                             <div class="d-flex justify-content-center">
 
                                                 <button
@@ -2201,7 +2228,7 @@ require_once 'layout_header.php';
                                     <?php $rowHtml = ob_get_clean(); echo $rowHtml; ?>
 
                                     <?php ob_start(); ?>
-                                    <div class="modal fade" id="<?php echo htmlspecialchars($modalId); ?>" tabindex="-1" aria-hidden="true" data-bs-backdrop="static" data-bs-keyboard="false">
+                                    <div class="modal fade" id="<?php echo htmlspecialchars($modalId); ?>" tabindex="-1" aria-hidden="true" data-bs-backdrop="static" data-bs-keyboard="false" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>">
                                         <div class="modal-dialog modal-xl modal-dialog-scrollable">
                                             <div class="modal-content">
                                                 <div class="modal-header align-items-start gap-2">
@@ -2267,7 +2294,14 @@ require_once 'layout_header.php';
                                                             <div class="<?php echo htmlspecialchars($subirLogisticaNoteClass); ?>" id="subir-logistica-note-<?php echo htmlspecialchars($order['source_key']); ?>" role="alert"><?php echo $subirLogisticaNoteHtml; ?></div>
                                                         <?php endif; ?>
                                                     </div>
-                                                    <button type="button" class="btn-close mt-1" data-bs-dismiss="modal" aria-label="Cerrar"></button>
+
+                                            <div class="d-flex flex-column align-items-end gap-2 flex-shrink-0">
+                                                <span class="badge rounded-pill bg-light text-body-emphasis border shadow-sm d-inline-flex align-items-center cc-callcenter-modal-timer js-cc-callcenter-modal-timer" data-source-key="<?php echo htmlspecialchars($order['source_key']); ?>" aria-live="polite">
+                                                    <span class="me-1" aria-hidden="true" style="font-size: 0.95em; line-height: 1;">⏱</span><span class="js-cc-callcenter-modal-timer-value">00:00</span>
+                                                </span>
+                                                <button type="button" class="btn-close mt-1" data-bs-dismiss="modal" aria-label="Cerrar"></button>
+                                            </div>
+
                                                 </div>
                                                 <div class="modal-body">
                                                     <div class="border border-primary-subtle rounded-4 bg-primary-subtle p-2 mb-3 sticky-top shadow-sm" id="airDroidModalCard-<?php echo htmlspecialchars($order['source_key']); ?>">
@@ -2803,6 +2837,245 @@ const provinciasPorDepartamento = <?php echo json_encode($provinciasPorDepartame
 const distritosPorProvincia = <?php echo json_encode($distritosPorProvinciaContraentrega, JSON_UNESCAPED_UNICODE | JSON_UNESCAPED_SLASHES); ?>;
 const ccAssessorCatalog = <?php echo json_encode($assessorUiCatalog, JSON_UNESCAPED_UNICODE | JSON_UNESCAPED_SLASHES); ?>;
 
+
+const ccCallCenterTimerStorageKey = 'cc-callcenter-modal-timers:v1';
+const ccCallCenterTimerModalPrefix = 'modalDriveTest';
+let ccCallCenterTimerTotals = ccCallCenterTimerReadTotals();
+let ccCallCenterTimerRunningSince = {};
+let ccCallCenterTimerTickHandle = null;
+
+function ccCallCenterTimerReadTotals() {
+    try {
+        const raw = window.localStorage.getItem(ccCallCenterTimerStorageKey);
+        if (!raw) {
+            return {};
+        }
+
+        const parsed = JSON.parse(raw);
+        if (!parsed || typeof parsed !== 'object') {
+            return {};
+        }
+
+        const cleaned = {};
+        Object.keys(parsed).forEach(function (sourceKey) {
+            const numericTotal = Number(parsed[sourceKey]);
+            if (sourceKey && Number.isFinite(numericTotal) && numericTotal >= 0) {
+                cleaned[sourceKey] = Math.floor(numericTotal);
+            }
+        });
+
+        return cleaned;
+    } catch (error) {
+        return {};
+    }
+}
+
+function ccCallCenterTimerWriteTotals() {
+    try {
+        window.localStorage.setItem(ccCallCenterTimerStorageKey, JSON.stringify(ccCallCenterTimerTotals));
+    } catch (error) {
+        // Si el navegador bloquea localStorage, el contador sigue funcionando en esta sesión.
+    }
+}
+
+function ccCallCenterTimerGetTotal(sourceKey) {
+    const numericTotal = Number(ccCallCenterTimerTotals[sourceKey] || 0);
+    return Number.isFinite(numericTotal) && numericTotal > 0 ? Math.floor(numericTotal) : 0;
+}
+
+function ccCallCenterTimerSetTotal(sourceKey, totalMs) {
+    if (!sourceKey) {
+        return;
+    }
+
+    ccCallCenterTimerTotals[sourceKey] = Math.max(0, Math.floor(Number(totalMs) || 0));
+    ccCallCenterTimerWriteTotals();
+}
+
+function ccCallCenterTimerFormat(totalMs) {
+    const totalSeconds = Math.max(0, Math.floor(Number(totalMs) / 1000));
+    const hours = Math.floor(totalSeconds / 3600);
+    const minutes = Math.floor((totalSeconds % 3600) / 60);
+    const seconds = totalSeconds % 60;
+    const paddedMinutes = String(minutes).padStart(2, '0');
+    const paddedSeconds = String(seconds).padStart(2, '0');
+
+    if (hours > 0) {
+        return String(hours) + ':' + paddedMinutes + ':' + paddedSeconds;
+    }
+
+    return paddedMinutes + ':' + paddedSeconds;
+}
+
+function ccCallCenterTimerResolveSourceKey(modalElement) {
+    if (!modalElement) {
+        return '';
+    }
+
+    const explicitSourceKey = String(modalElement.dataset?.sourceKey || '').trim();
+    if (explicitSourceKey !== '') {
+        return explicitSourceKey;
+    }
+
+    const modalId = String(modalElement.id || '').trim();
+    if (modalId.startsWith(ccCallCenterTimerModalPrefix)) {
+        return modalId.slice(ccCallCenterTimerModalPrefix.length);
+    }
+
+    return '';
+}
+
+function ccCallCenterTimerStopTicker() {
+    if (ccCallCenterTimerTickHandle !== null) {
+        window.clearInterval(ccCallCenterTimerTickHandle);
+        ccCallCenterTimerTickHandle = null;
+    }
+}
+
+function ccCallCenterTimerRenderSource(sourceKey) {
+    if (!sourceKey) {
+        return;
+    }
+
+    const nodes = document.querySelectorAll('.js-cc-callcenter-modal-timer[data-source-key="' + sourceKey + '"]');
+    if (!nodes.length) {
+        return;
+    }
+
+    const runningSince = ccCallCenterTimerRunningSince[sourceKey] || null;
+    const totalMs = ccCallCenterTimerGetTotal(sourceKey) + (runningSince ? (Date.now() - runningSince) : 0);
+    const label = ccCallCenterTimerFormat(totalMs);
+    const ariaLabel = (runningSince ? 'Tiempo abierto' : 'Tiempo acumulado') + ': ' + label;
+
+    nodes.forEach(function (node) {
+        const valueNode = node.querySelector('.js-cc-callcenter-modal-timer-value');
+        if (valueNode) {
+            valueNode.textContent = label;
+        } else {
+            node.textContent = label;
+        }
+        node.classList.toggle('is-running', !!runningSince);
+        node.classList.toggle('d-none', node.classList.contains('cc-callcenter-row-timer') && !runningSince && totalMs <= 0);
+        node.setAttribute('aria-label', ariaLabel);
+        node.setAttribute('title', ariaLabel);
+    });
+}
+
+function ccCallCenterTimerRenderAll() {
+    const sourceKeys = new Set();
+    document.querySelectorAll('.js-cc-callcenter-modal-timer').forEach(function (node) {
+        const sourceKey = String(node.dataset.sourceKey || '').trim();
+        if (sourceKey !== '') {
+            sourceKeys.add(sourceKey);
+        }
+    });
+
+    Object.keys(ccCallCenterTimerRunningSince).forEach(function (sourceKey) {
+        if (sourceKey) {
+            sourceKeys.add(sourceKey);
+        }
+    });
+
+    sourceKeys.forEach(function (sourceKey) {
+        ccCallCenterTimerRenderSource(sourceKey);
+    });
+}
+
+function ccCallCenterTimerEnsureTicker() {
+    if (ccCallCenterTimerTickHandle !== null) {
+        return;
+    }
+
+    ccCallCenterTimerTickHandle = window.setInterval(function () {
+        const runningKeys = Object.keys(ccCallCenterTimerRunningSince);
+        if (!runningKeys.length) {
+            ccCallCenterTimerStopTicker();
+            return;
+        }
+
+        runningKeys.forEach(function (sourceKey) {
+            if (ccCallCenterTimerRunningSince[sourceKey]) {
+                ccCallCenterTimerRenderSource(sourceKey);
+            }
+        });
+    }, 1000);
+}
+
+function ccCallCenterTimerStart(sourceKey) {
+    if (!sourceKey) {
+        return;
+    }
+
+    if (!ccCallCenterTimerRunningSince[sourceKey]) {
+        ccCallCenterTimerRunningSince[sourceKey] = Date.now();
+    }
+
+    ccCallCenterTimerRenderSource(sourceKey);
+    ccCallCenterTimerEnsureTicker();
+}
+
+function ccCallCenterTimerStop(sourceKey) {
+    if (!sourceKey) {
+        return;
+    }
+
+    const startedAt = ccCallCenterTimerRunningSince[sourceKey];
+    if (startedAt) {
+        const elapsed = Date.now() - startedAt;
+        ccCallCenterTimerSetTotal(sourceKey, ccCallCenterTimerGetTotal(sourceKey) + elapsed);
+        delete ccCallCenterTimerRunningSince[sourceKey];
+    }
+
+    ccCallCenterTimerRenderSource(sourceKey);
+
+    if (!Object.keys(ccCallCenterTimerRunningSince).length) {
+        ccCallCenterTimerStopTicker();
+    }
+}
+
+function ccCallCenterTimerFlushRunningTimers() {
+    Object.keys(ccCallCenterTimerRunningSince).forEach(function (sourceKey) {
+        const startedAt = ccCallCenterTimerRunningSince[sourceKey];
+        if (startedAt) {
+            const elapsed = Date.now() - startedAt;
+            ccCallCenterTimerSetTotal(sourceKey, ccCallCenterTimerGetTotal(sourceKey) + elapsed);
+        }
+        delete ccCallCenterTimerRunningSince[sourceKey];
+    });
+
+    ccCallCenterTimerStopTicker();
+    ccCallCenterTimerRenderAll();
+}
+
+function ccCallCenterTimerBindEvents() {
+    document.addEventListener('shown.bs.modal', function (event) {
+        const sourceKey = ccCallCenterTimerResolveSourceKey(event.target);
+        if (sourceKey) {
+            ccCallCenterTimerStart(sourceKey);
+        }
+    });
+
+    document.addEventListener('hidden.bs.modal', function (event) {
+        const sourceKey = ccCallCenterTimerResolveSourceKey(event.target);
+        if (sourceKey) {
+            ccCallCenterTimerStop(sourceKey);
+        }
+    });
+
+    window.addEventListener('beforeunload', ccCallCenterTimerFlushRunningTimers);
+    window.addEventListener('pagehide', ccCallCenterTimerFlushRunningTimers);
+    window.addEventListener('pageshow', ccCallCenterTimerRenderAll);
+    window.addEventListener('storage', function (event) {
+        if (event.key === ccCallCenterTimerStorageKey) {
+            ccCallCenterTimerTotals = ccCallCenterTimerReadTotals();
+            ccCallCenterTimerRenderAll();
+        }
+    });
+}
+
+ccCallCenterTimerBindEvents();
+ccCallCenterTimerRenderAll();
+
 function getLocationControls(sourceKey) {
     return {
         department: document.getElementById('sede-' + sourceKey),
diff --git a/index.php b/index.php
index 4c3c3b06..79895470 100644
--- a/index.php
+++ b/index.php
@@ -24,6 +24,9 @@ foreach ([
         $callCenterParams[$paramKey] = (string) $_SESSION[$sessionKey];
     }
 }
+if (in_array($userRole, ['Administrador', 'admin'], true)) {
+    $callCenterParams['view'] = 'todos';
+}
 $callCenterUrl = 'gestiones_callcenter.php';
 if (!empty($callCenterParams)) {
     $callCenterUrl .= '?' . http_build_query($callCenterParams);
diff --git a/layout_header.php b/layout_header.php
index 3664c948..c21cc061 100644
--- a/layout_header.php
+++ b/layout_header.php
@@ -14,6 +14,7 @@ require_once __DIR__ . '/db/config.php';
 require_once __DIR__ . '/includes/callcenter_test_helpers.php';
 
 $userRole = $_SESSION['user_role'] ?? '';
+$isAdmin = in_array($userRole, ['Administrador', 'admin'], true);
 $currentPage = basename($_SERVER['PHP_SELF']);
 $isMarketingUser = strcasecmp(trim((string) $userRole), 'Marketing') === 0;
 if ($isMarketingUser && $currentPage !== 'marketing_produccion.php') {
@@ -57,7 +58,7 @@ if ($currentCallCenterView !== '') {
     $callCenterPersistentParams['view'] = $currentCallCenterView;
 }
 $callCenterProDefaultView = ($currentCallCenterStore !== '' && cc_test_is_tuani_main_store_key($currentCallCenterStore)) ? 'ultimos_3_dias' : '';
-$appendCallCenterParams = static function (string $url) use ($callCenterPersistentParams, $callCenterProDefaultView): string {
+$appendCallCenterParams = static function (string $url) use ($callCenterPersistentParams, $callCenterProDefaultView, $isAdmin): string {
     if (empty($callCenterPersistentParams)) {
         return $url;
     }
@@ -67,7 +68,9 @@ $appendCallCenterParams = static function (string $url) use ($callCenterPersiste
     }
 
     $params = $callCenterPersistentParams;
-    if ($url === 'call_center_pro.php' && $callCenterProDefaultView !== '') {
+    if ($url === 'gestiones_callcenter.php' && $isAdmin) {
+        $params['view'] = 'todos';
+    } elseif ($url === 'call_center_pro.php' && $callCenterProDefaultView !== '') {
         $params['view'] = $callCenterProDefaultView;
     }
 
diff --git a/simular_asignacion.php b/simular_asignacion.php
index c8be6ee9..4275c63b 100644
--- a/simular_asignacion.php
+++ b/simular_asignacion.php
@@ -50,6 +50,9 @@ foreach ([
         $callCenterParams[$paramKey] = (string) $_SESSION[$sessionKey];
     }
 }
+if (in_array((string) ($_SESSION['user_role'] ?? ''), ['Administrador', 'admin'], true)) {
+    $callCenterParams['view'] = 'todos';
+}
 $callCenterUrl = 'gestiones_callcenter.php';
 if (!empty($callCenterParams)) {
     $callCenterUrl .= '?' . http_build_query($callCenterParams);