Autosave: 20260707-083540

call_center_pro.php

@@ -9,8 +9,8 @@ $provinciasPorDepartamentoContraentrega = contraentregaProvinciasPorDepartamento
 $distritosPorProvinciaContraentrega = contraentregaDistritosPorProvincia();
 $departamentosContraentrega = array_keys($provinciasPorDepartamentoContraentrega);
 
-$pageTitle = 'Call Center Pro | Bandeja de la asesora';
+$pageTitle = 'Pedidos Asignados | Bandeja de la asesora';
-$pageDescription = 'Replica de la bandeja de Call Center Pro para que cada asesora trabaje desde Call Center Pro con la misma interfaz, estados, historial y acciones sobre sus pedidos asignados.';
+$pageDescription = 'Bandeja para que cada asesora gestione sus pedidos asignados con la misma interfaz, estados, historial y acciones.';
 
 if (!cc_test_current_user_can_access_module(db())) {
     http_response_code(403);
@@ -129,6 +129,14 @@ if (!isset($allowedViews[$view])) {
     $view = 'pendientes_hoy';
 }
 
+$storeKey = trim((string) ($_GET['store'] ?? 'flower'));
+$storeKey = mb_strtolower($storeKey);
+$availableStores = drive_test_available_stores();
+if (!isset($availableStores[$storeKey])) {
+    $storeKey = 'flower';
+}
+$storeConfig = $availableStores[$storeKey];
+
 $errorMessage = null;
 $noticeMessage = null;
 $assessors = [];
@@ -136,8 +144,8 @@ $orders = [];
 $visibleOrders = [];
 $modalsHtml = [];
 $totalRows = 0;
-$loadLimit = 10;
+$loadLimit = 20;
-$startRow = 5552;
+$startRow = (int) ($storeConfig['startRow'] ?? 5552);
 $catalogoProductos = [];
 $stats = [
     'total' => 0,
@@ -162,7 +170,7 @@ try {
         $catalogoProductos = [];
     }
 
-    $preview = drive_test_fetch_orders($loadLimit, $startRow);
+    $preview = drive_test_fetch_orders($loadLimit, $startRow, $storeKey);
     $totalRows = (int) ($preview['total_rows'] ?? 0);
     $orders = $preview['orders'] ?? [];
 
@@ -287,17 +295,27 @@ require_once 'layout_header.php';
     <section class="mb-4">
         <div class="d-flex flex-column flex-xl-row justify-content-between align-items-xl-center gap-3">
             <div>
-                <h1 class="h2 fw-bold mb-1"><i class="bi bi-headset text-primary"></i> Call Center Pro</h1>
+                <h1 class="h2 fw-bold mb-1"><i class="bi bi-headset text-primary"></i> Pedidos Asignados</h1>
                 <div class="d-flex flex-wrap gap-2 mt-3">
-                    <a href="gestiones_callcenter.php" class="btn btn-sm <?php echo $view !== 'todos' ? 'btn-primary' : 'btn-outline-primary'; ?>">Bandeja principal</a>
+                    <?php if (in_array((string) ($_SESSION['user_role'] ?? ''), ['Administrador', 'admin'], true)): ?>
-                    <a href="call_center_pro.php" class="btn btn-sm btn-outline-dark">Call Center Pro</a>
+                        <a href="gestiones_callcenter.php?view=<?php echo urlencode($view); ?>&store=<?php echo htmlspecialchars($storeKey); ?>" class="btn btn-sm btn-outline-primary">Base de Datos Pedidos</a>
+                    <?php endif; ?>
+                    <a href="call_center_pro.php?view=<?php echo urlencode($view); ?>&store=<?php echo htmlspecialchars($storeKey); ?>" class="btn btn-sm btn-primary">Pedidos Asignados</a>
                 </div>
+                <ul class="nav nav-pills mt-3" role="tablist" aria-label="Selector de tienda">
+                    <li class="nav-item">
+                        <a class="nav-link <?php echo $storeKey === 'flower' ? 'active' : ''; ?>" href="?view=<?php echo htmlspecialchars($view); ?>&store=flower">Flower</a>
+                    </li>
+                    <li class="nav-item">
+                        <a class="nav-link <?php echo $storeKey === 'otra_tienda' ? 'active' : ''; ?>" href="?view=<?php echo htmlspecialchars($view); ?>&store=otra_tienda">TUANI</a>
+                    </li>
+                </ul>
             </div>
             <div class="d-flex flex-wrap gap-2">
                 <span class="badge rounded-pill text-bg-light border px-3 py-2">Drive detectado: <?php echo (int) $totalRows; ?> filas</span>
                 <span class="badge rounded-pill text-bg-light border px-3 py-2">Extracción: desde fila <?php echo (int) $startRow; ?></span>
                 <span class="badge rounded-pill text-bg-light border px-3 py-2">Auto actualización: cada 10 min</span>
-                <a href="test_importar_drive.php" class="btn btn-outline-primary btn-sm">Ver vista previa Drive</a>
+                <a href="test_importar_drive.php?store=<?php echo htmlspecialchars($storeKey); ?>" class="btn btn-outline-primary btn-sm">Ver vista previa Drive</a>
             </div>
         </div>
     </section>
@@ -315,7 +333,7 @@ require_once 'layout_header.php';
     <?php else: ?>
         <section class="row g-3 mb-4">
             <div class="col-md-6 col-xl-2">
-                <a href="?view=pendientes_hoy" class="text-decoration-none">
+                <a href="?view=pendientes_hoy&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'pendientes_hoy' ? 'bg-dark text-white' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase opacity-75 mb-2">Pendientes de hoy</div>
@@ -325,7 +343,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=nuevos_hoy" class="text-decoration-none">
+                <a href="?view=nuevos_hoy&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'nuevos_hoy' ? 'bg-primary-subtle border border-primary' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Nuevos de hoy</div>
@@ -335,7 +353,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=confirmados" class="text-decoration-none">
+                <a href="?view=confirmados&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'confirmados' ? 'bg-success-subtle border border-success' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Confirmados</div>
@@ -345,7 +363,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=seguimiento" class="text-decoration-none">
+                <a href="?view=seguimiento&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'seguimiento' ? 'bg-primary-subtle border border-primary' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Seguimiento</div>
@@ -355,7 +373,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=observados" class="text-decoration-none">
+                <a href="?view=observados&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'observados' ? 'bg-warning-subtle border border-warning' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Observados</div>
@@ -365,7 +383,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=cerrados" class="text-decoration-none">
+                <a href="?view=cerrados&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'cerrados' ? 'bg-secondary-subtle border border-secondary' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Cerrados</div>
@@ -375,7 +393,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=todos" class="text-decoration-none">
+                <a href="?view=todos&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'todos' ? 'bg-light border' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Todos</div>

gestiones_callcenter.php

@@ -9,10 +9,11 @@ $provinciasPorDepartamentoContraentrega = contraentregaProvinciasPorDepartamento
 $distritosPorProvinciaContraentrega = contraentregaDistritosPorProvincia();
 $departamentosContraentrega = array_keys($provinciasPorDepartamentoContraentrega);
 
-$pageTitle = 'Call Center de Prueba | Bandejas de gestión';
+$pageTitle = 'Base de Datos Pedidos | Asignación';
-$pageDescription = 'Bandejas diarias de Call Center con estados reales, próxima llamada, fecha de entrega, historial y edición de datos del pedido importado desde Drive.';
+$pageDescription = 'Bandejas de asignación y gestión de estados para el Call Center, cargadas desde Drive.';
 
-if (!cc_test_current_user_can_access_module(db())) {
+$role = (string) ($_SESSION['user_role'] ?? '');
+if (!in_array($role, ['Administrador', 'admin'], true)) {
     http_response_code(403);
     require_once 'layout_header.php';
     echo "<div class='container py-5'><div class='alert alert-danger mb-0'>Acceso denegado.</div></div>";
@@ -128,6 +129,14 @@ if (!isset($allowedViews[$view])) {
     $view = 'pendientes_hoy';
 }
 
+$storeKey = trim((string) ($_GET['store'] ?? 'flower'));
+$storeKey = mb_strtolower($storeKey);
+$availableStores = drive_test_available_stores();
+if (!isset($availableStores[$storeKey])) {
+    $storeKey = 'flower';
+}
+$storeConfig = $availableStores[$storeKey];
+
 $errorMessage = null;
 $noticeMessage = null;
 $assessors = [];
@@ -135,8 +144,13 @@ $orders = [];
 $visibleOrders = [];
 $modalsHtml = [];
 $totalRows = 0;
-$loadLimit = 10;
+$loadLimit = 20;
-$startRow = 5552;
+
+$cupoObjetivoPorAsesora = 10;
+$advisorOpenCounts = [];
+$advisorTotalCounts = [];
+$recommendedAssessorKey = null;
+$startRow = (int) ($storeConfig['startRow'] ?? 5552);
 $catalogoProductos = [];
 $stats = [
     'total' => 0,
@@ -161,7 +175,7 @@ try {
         $catalogoProductos = [];
     }
 
-    $preview = drive_test_fetch_orders($loadLimit, $startRow);
+    $preview = drive_test_fetch_orders($loadLimit, $startRow, $storeKey);
     $totalRows = (int) ($preview['total_rows'] ?? 0);
     $orders = $preview['orders'] ?? [];
 
@@ -191,6 +205,145 @@ try {
         $orders = drive_test_merge_tracking($orders, $tracking);
     }
 
+    if ($_SERVER['REQUEST_METHOD'] === 'POST' && ($_POST['action'] ?? '') === 'auto_assign_cupo') {
+        $openStates = cc_test_open_states();
+
+        if (empty($assessors)) {
+            throw new RuntimeException('No hay asesoras configuradas en el sistema.');
+        }
+
+        $pendingByAssessorId = [];
+        foreach ($assessors as $assessor) {
+            $id = (int) ($assessor['id'] ?? 0);
+            if ($id > 0) {
+                $pendingByAssessorId[$id] = 0;
+            }
+        }
+
+        // Contamos cuántos pedidos siguen activos (POR LLAMAR / DEVOLVER LLAMADA / OBSERVADO).
+        foreach ($orders as $o) {
+            if ($o['user_id'] === null) {
+                continue;
+            }
+
+            $uid = (int) ($o['user_id'] ?? 0);
+            if (!isset($pendingByAssessorId[$uid])) {
+                continue;
+            }
+
+            $estadoNorm = cc_test_normalize_state((string) ($o['estado'] ?? ''));
+            if (in_array($estadoNorm, $openStates, true)) {
+                $pendingByAssessorId[$uid]++;
+            }
+        }
+
+        $missingByAssessorId = [];
+        foreach ($pendingByAssessorId as $uid => $pending) {
+            $missingByAssessorId[$uid] = max(0, (int) $cupoObjetivoPorAsesora - (int) $pending);
+        }
+
+        $missingTotal = array_sum($missingByAssessorId);
+
+        // Pedidos sin asignar y que todavía requieren llamada.
+        $eligibleUnassigned = [];
+        foreach ($orders as $o) {
+            if ($o['user_id'] !== null) {
+                continue;
+            }
+
+            $estadoNorm = cc_test_normalize_state((string) ($o['estado'] ?? ''));
+            if (!in_array($estadoNorm, $openStates, true)) {
+                continue;
+            }
+
+            $eligibleUnassigned[] = $o;
+        }
+
+        if ($missingTotal <= 0) {
+            $noticeMessage = 'Cupos completos: ninguna asesora necesita pedidos por el momento.';
+        } elseif (empty($eligibleUnassigned)) {
+            $noticeMessage = 'No hay pedidos sin asignar (pendientes) para rellenar los cupos.';
+        } else {
+            usort($eligibleUnassigned, static function (array $a, array $b): int {
+                $aDue = cc_test_parse_datetime($a['proxima_llamada_at'] ?? null);
+                $bDue = cc_test_parse_datetime($b['proxima_llamada_at'] ?? null);
+
+                if ($aDue && $bDue && $aDue != $bDue) {
+                    return $aDue <=> $bDue;
+                }
+                if ($aDue && !$bDue) {
+                    return -1;
+                }
+                if (!$aDue && $bDue) {
+                    return 1;
+                }
+
+                return cc_test_order_time($a) <=> cc_test_order_time($b);
+            });
+
+            $orderedAssessorIds = [];
+            foreach (['KARINA', 'ESTEFANYA'] as $assessorKey) {
+                if (isset($assessors[$assessorKey])) {
+                    $orderedAssessorIds[] = (int) ($assessors[$assessorKey]['id'] ?? 0);
+                }
+            }
+            if (empty($orderedAssessorIds)) {
+                $orderedAssessorIds = array_map('intval', array_keys($pendingByAssessorId));
+            }
+
+            $assignedCount = 0;
+
+            foreach ($eligibleUnassigned as $order) {
+                if ($missingTotal <= 0) {
+                    break;
+                }
+
+                $chosenId = null;
+                $minPending = PHP_INT_MAX;
+
+                foreach ($orderedAssessorIds as $uid) {
+                    $uid = (int) $uid;
+                    if ($uid <= 0) {
+                        continue;
+                    }
+
+                    $missing = $missingByAssessorId[$uid] ?? 0;
+                    if ($missing <= 0) {
+                        continue;
+                    }
+
+                    $pending = $pendingByAssessorId[$uid] ?? 0;
+                    if ($pending < $minPending) {
+                        $minPending = $pending;
+                        $chosenId = $uid;
+                    }
+                }
+
+                if ($chosenId === null) {
+                    break;
+                }
+
+                cc_test_upsert_assignee($pdo, (string) ($order['source_key'] ?? ''), $chosenId);
+
+                $pendingByAssessorId[$chosenId] = ((int) ($pendingByAssessorId[$chosenId] ?? 0)) + 1;
+                $missingByAssessorId[$chosenId] = max(0, (int) ($missingByAssessorId[$chosenId] ?? 0) - 1);
+                $missingTotal--;
+
+                $assignedCount++;
+            }
+
+            if ($assignedCount > 0) {
+                $noticeMessage = 'Auto-asignación lista: se asignaron ' . $assignedCount . ' pedidos para completar cupos.';
+            } else {
+                $noticeMessage = 'No se asignaron pedidos (puede que ya no existan cupos o pedidos elegibles).';
+            }
+
+            $tracking = drive_test_fetch_tracking($pdo, array_column($orders, 'source_key'));
+            $orders = drive_test_merge_tracking($orders, $tracking);
+        }
+
+    }
+
     $sourceKeys = array_column($orders, 'source_key');
     $callCounts = [];
     if (!empty($sourceKeys)) {
@@ -205,6 +358,16 @@ try {
     $openStates = cc_test_open_states();
     $closedStates = cc_test_closed_states();
 
+    $advisorOpenCounts = [];
+    $advisorTotalCounts = [];
+    foreach ($assessors as $assessor) {
+        $id = (int) ($assessor['id'] ?? 0);
+        if ($id > 0) {
+            $advisorOpenCounts[$id] = 0;
+            $advisorTotalCounts[$id] = 0;
+        }
+    }
+
     foreach ($orders as &$order) {
         $order['estado'] = cc_test_normalize_state((string) ($order['estado'] ?? ''));
         $order['total_llamadas'] = (int) ($callCounts[$order['source_key']] ?? 0);
@@ -216,6 +379,16 @@ try {
             && ($proximaDate === null || $proximaDate <= $todayEnd);
         $order['es_cerrado'] = in_array($order['estado'], $closedStates, true);
 
+        if ($order['user_id'] !== null) {
+            $userId = (int) $order['user_id'];
+            if (isset($advisorTotalCounts[$userId])) {
+                $advisorTotalCounts[$userId]++;
+                if (in_array($order['estado'], $openStates, true)) {
+                    $advisorOpenCounts[$userId]++;
+                }
+            }
+        }
+
         $stats['total']++;
         if ($order['es_nuevo_hoy']) {
             $stats['nuevos_hoy']++;
@@ -238,6 +411,26 @@ try {
     }
     unset($order);
 
+    $orderedAssessorKeys = ['KARINA', 'ESTEFANYA'];
+    $orderedAssessorKeys = array_values(array_filter($orderedAssessorKeys, static function (string $key) use ($assessors): bool {
+        return isset($assessors[$key]);
+    }));
+
+    if (empty($orderedAssessorKeys)) {
+        $orderedAssessorKeys = array_keys($assessors);
+    }
+
+    $recommendedAssessorKey = null;
+    $minPending = PHP_INT_MAX;
+    foreach ($orderedAssessorKeys as $assessorKey) {
+        $id = (int) ($assessors[$assessorKey]['id'] ?? 0);
+        $pending = (int) ($advisorOpenCounts[$id] ?? 0);
+        if ($pending < $minPending) {
+            $minPending = $pending;
+            $recommendedAssessorKey = $assessorKey;
+        }
+    }
+
     $visibleOrders = array_values(array_filter($orders, static function (array $order) use ($view): bool {
         return match ($view) {
             'pendientes_hoy' => (bool) ($order['es_pendiente_hoy'] ?? false),
@@ -278,17 +471,25 @@ require_once 'layout_header.php';
     <section class="mb-4">
         <div class="d-flex flex-column flex-xl-row justify-content-between align-items-xl-center gap-3">
             <div>
-                <h1 class="h2 fw-bold mb-1"><i class="bi bi-headset text-primary"></i> Call Center de prueba</h1>
+                <h1 class="h2 fw-bold mb-1"><i class="bi bi-headset text-primary"></i> Base de Datos Pedidos</h1>
                 <div class="d-flex flex-wrap gap-2 mt-3">
-                    <a href="gestiones_callcenter.php" class="btn btn-sm <?php echo $view !== 'todos' ? 'btn-primary' : 'btn-outline-primary'; ?>">Bandeja principal</a>
+                    <a href="?view=pendientes_hoy&store=<?php echo htmlspecialchars($storeKey); ?>" class="btn btn-sm <?php echo $view !== 'todos' ? 'btn-primary' : 'btn-outline-primary'; ?>">Bandeja principal</a>
-                    <a href="call_center_pro.php" class="btn btn-sm btn-outline-dark">Call Center Pro</a>
+                    <a href="call_center_pro.php?view=<?php echo urlencode($view); ?>&store=<?php echo htmlspecialchars($storeKey); ?>" class="btn btn-sm btn-outline-dark">Pedidos Asignados</a>
                 </div>
+                <ul class="nav nav-pills mt-3" role="tablist" aria-label="Selector de tienda">
+                    <li class="nav-item">
+                        <a class="nav-link <?php echo $storeKey === 'flower' ? 'active' : ''; ?>" href="?view=<?php echo htmlspecialchars($view); ?>&store=flower">Flower</a>
+                    </li>
+                    <li class="nav-item">
+                        <a class="nav-link <?php echo $storeKey === 'otra_tienda' ? 'active' : ''; ?>" href="?view=<?php echo htmlspecialchars($view); ?>&store=otra_tienda">TUANI</a>
+                    </li>
+                </ul>
             </div>
             <div class="d-flex flex-wrap gap-2">
                 <span class="badge rounded-pill text-bg-light border px-3 py-2">Drive detectado: <?php echo (int) $totalRows; ?> filas</span>
                 <span class="badge rounded-pill text-bg-light border px-3 py-2">Extracción: desde fila <?php echo (int) $startRow; ?></span>
                 <span class="badge rounded-pill text-bg-light border px-3 py-2">Auto actualización: cada 10 min</span>
-                <a href="test_importar_drive.php" class="btn btn-outline-primary btn-sm">Ver vista previa Drive</a>
+                <a href="test_importar_drive.php?store=<?php echo htmlspecialchars($storeKey); ?>" class="btn btn-outline-primary btn-sm">Ver vista previa Drive</a>
             </div>
         </div>
     </section>
@@ -306,7 +507,7 @@ require_once 'layout_header.php';
     <?php else: ?>
         <section class="row g-3 mb-4">
             <div class="col-md-6 col-xl-2">
-                <a href="?view=pendientes_hoy" class="text-decoration-none">
+                <a href="?view=pendientes_hoy&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'pendientes_hoy' ? 'bg-dark text-white' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase opacity-75 mb-2">Pendientes de hoy</div>
@@ -316,7 +517,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=nuevos_hoy" class="text-decoration-none">
+                <a href="?view=nuevos_hoy&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'nuevos_hoy' ? 'bg-primary-subtle border border-primary' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Nuevos de hoy</div>
@@ -326,7 +527,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=confirmados" class="text-decoration-none">
+                <a href="?view=confirmados&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'confirmados' ? 'bg-success-subtle border border-success' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Confirmados</div>
@@ -336,7 +537,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=seguimiento" class="text-decoration-none">
+                <a href="?view=seguimiento&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'seguimiento' ? 'bg-primary-subtle border border-primary' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Seguimiento</div>
@@ -346,7 +547,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=observados" class="text-decoration-none">
+                <a href="?view=observados&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'observados' ? 'bg-warning-subtle border border-warning' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Observados</div>
@@ -356,7 +557,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=cerrados" class="text-decoration-none">
+                <a href="?view=cerrados&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'cerrados' ? 'bg-secondary-subtle border border-secondary' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Cerrados</div>
@@ -366,7 +567,7 @@ require_once 'layout_header.php';
                 </a>
             </div>
             <div class="col-md-6 col-xl-2">
-                <a href="?view=todos" class="text-decoration-none">
+                <a href="?view=todos&store=<?php echo htmlspecialchars($storeKey); ?>" class="text-decoration-none">
                     <article class="card border-0 shadow-sm h-100 <?php echo $view === 'todos' ? 'bg-light border' : 'bg-white'; ?>">
                         <div class="card-body">
                             <div class="small text-uppercase text-muted mb-2">Todos</div>
@@ -377,6 +578,63 @@ require_once 'layout_header.php';
             </div>
         </section>
 
+        <section class="mb-4">
+            <div class="card border-0 shadow-sm">
+                <div class="card-body">
+                    <?php
+                        $karinaId = (int) ($assessors['KARINA']['id'] ?? 0);
+                        $estefId = (int) ($assessors['ESTEFANYA']['id'] ?? 0);
+                        $karinaPendientes = $karinaId > 0 ? (int) ($advisorOpenCounts[$karinaId] ?? 0) : 0;
+                        $estefPendientes = $estefId > 0 ? (int) ($advisorOpenCounts[$estefId] ?? 0) : 0;
+                        $karinaCupoRestante = max(0, (int) $cupoObjetivoPorAsesora - $karinaPendientes);
+                        $estefCupoRestante = max(0, (int) $cupoObjetivoPorAsesora - $estefPendientes);
+                        $tieneCupos = ($karinaCupoRestante > 0 || $estefCupoRestante > 0);
+                    ?>
+
+                    <div class="d-flex flex-column flex-lg-row justify-content-between align-items-lg-center gap-3">
+                        <div>
+                            <h2 class="h5 fw-bold mb-1">
+                                <i class="bi bi-activity text-primary"></i> Rendimiento por asesora
+                            </h2>
+                            <div class="text-muted small">Pendientes = <strong>POR LLAMAR</strong> / <strong>DEVOLVER LLAMADA</strong> / <strong>OBSERVADO</strong></div>
+                        </div>
+
+                        <div class="d-flex flex-wrap gap-2 align-items-stretch justify-content-lg-end">
+                            <div class="border rounded-3 bg-light px-3 py-2" style="min-width: 240px;">
+                                <div class="d-flex justify-content-between align-items-center gap-2">
+                                    <div class="fw-bold text-primary">KARINA</div>
+                                    <span class="badge bg-primary-subtle text-primary-emphasis border">Pendientes: <?php echo (int) $karinaPendientes; ?></span>
+                                </div>
+                                <div class="mt-2">
+                                    <div class="small text-muted">Cupo restante (<?php echo (int) $cupoObjetivoPorAsesora; ?>)</div>
+                                    <div class="h3 fw-bold mb-0"><?php echo (int) $karinaCupoRestante; ?></div>
+                                </div>
+                            </div>
+
+                            <div class="border rounded-3 bg-light px-3 py-2" style="min-width: 240px;">
+                                <div class="d-flex justify-content-between align-items-center gap-2">
+                                    <div class="fw-bold text-success">ESTEFANYA</div>
+                                    <span class="badge bg-success-subtle text-success-emphasis border">Pendientes: <?php echo (int) $estefPendientes; ?></span>
+                                </div>
+                                <div class="mt-2">
+                                    <div class="small text-muted">Cupo restante (<?php echo (int) $cupoObjetivoPorAsesora; ?>)</div>
+                                    <div class="h3 fw-bold mb-0"><?php echo (int) $estefCupoRestante; ?></div>
+                                </div>
+                            </div>
+
+                            <form method="post" class="d-flex flex-column gap-2" style="min-width: 220px;">
+                                <input type="hidden" name="action" value="auto_assign_cupo">
+                                <button type="submit" class="btn btn-primary btn-sm w-100" <?php echo $tieneCupos ? '' : 'disabled'; ?>>
+                                    Rellenar cupos
+                                </button>
+                                <div class="small text-muted">Asigna pedidos sin asignar hasta completar el cupo.</div>
+                            </form>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </section>
+
         <section class="card border-0 shadow-sm">
             <div class="card-header bg-white py-3 d-flex flex-column flex-lg-row justify-content-between align-items-lg-center gap-2">
                 <div>
@@ -471,10 +729,16 @@ require_once 'layout_header.php';
                                                         <input type="hidden" name="action" value="assign_assessor">
                                                         <input type="hidden" name="source_key" value="<?php echo htmlspecialchars($order['source_key']); ?>">
                                                         <div class="small text-uppercase text-muted fw-semibold mb-1">Asignar a asesora</div>
+                                                        <?php
+                                                            $unassigned = ($order['user_id'] === null);
+                                                        ?>
                                                         <select name="target_assessor" class="form-select form-select-sm mb-2">
-                                                            <option value=""<?php echo empty($order['user_id']) ? ' selected' : ''; ?>>Sin asignar</option>
+                                                            <option value=""<?php echo ($unassigned && empty($recommendedAssessorKey)) ? ' selected' : ''; ?>>Sin asignar</option>
-                                                            <?php foreach ($assessors as $assessorKey => $assessor): ?>
+                                                            <?php foreach ($assessors as $assessorKey => $assessor):
-                                                                <option value="<?php echo htmlspecialchars($assessorKey); ?>"<?php echo ((int) ($order['user_id'] ?? 0) === (int) ($assessor['id'] ?? 0)) ? ' selected' : ''; ?>><?php echo htmlspecialchars($assessor['label']); ?></option>
+                                                                $isSelected = ($order['user_id'] !== null && (int) ($order['user_id'] ?? 0) === (int) ($assessor['id'] ?? 0))
+                                                                    || ($unassigned && $recommendedAssessorKey === $assessorKey);
+                                                            ?>
+                                                                <option value="<?php echo htmlspecialchars($assessorKey); ?>"<?php echo $isSelected ? ' selected' : ''; ?>><?php echo htmlspecialchars($assessor['label']); ?></option>
                                                             <?php endforeach; ?>
                                                         </select>
                                                         <button type="submit" class="btn btn-sm btn-primary w-100">Asignar pedido</button>

includes/drive_test_orders.php

@@ -10,6 +10,76 @@ function drive_test_normalize_header(string $header): string
     return $header;
 }
 
+function drive_test_available_stores(): array
+{
+    return [
+        // Hoja original que ya venía funcionando.
+        'flower' => [
+            'label' => 'Flower',
+            'spreadsheet_id' => '1SSmQuR9quxeQbMKNMDkRe8-n1gU7WuEfsFaJ3WKFO-c',
+            'sheet_gid' => null,
+            'startRow' => 5552,
+        ],
+        // Segunda tienda (nuevo link que pasaste).
+        'otra_tienda' => [
+            'label' => 'TUANI',
+            'spreadsheet_id' => '1QYKeBJIIqYm6yW6Ka-5gKdxhUHwXOAc0No7RjnimxTw',
+            'sheet_gid' => 1523126328,
+            'startRow' => 5552,
+        ],
+    ];
+}
+
+function drive_test_get_store_config(string $storeKey): array
+{
+    $storeKey = trim(mb_strtolower($storeKey));
+    $stores = drive_test_available_stores();
+
+    if (!isset($stores[$storeKey])) {
+        return $stores['flower'];
+    }
+
+    return $stores[$storeKey] + ['key' => $storeKey];
+}
+
+function drive_test_resolve_sheet_a1_range($service, string $spreadsheetId, ?int $sheetGid, string $rangeA1): string
+{
+    if ($sheetGid === null) {
+        return $rangeA1;
+    }
+
+    static $cache = [];
+    $cacheKey = $spreadsheetId . '|' . (string) $sheetGid . '|' . $rangeA1;
+    if (isset($cache[$cacheKey])) {
+        return $cache[$cacheKey];
+    }
+
+    try {
+        $meta = $service->spreadsheets->get($spreadsheetId, ['fields' => 'sheets(properties(sheetId,title))']);
+        foreach (($meta->getSheets() ?? []) as $sheet) {
+            $props = $sheet->getProperties();
+            if (!$props) {
+                continue;
+            }
+
+            if ((int) $props->getSheetId() === (int) $sheetGid) {
+                $title = trim((string) ($props->getTitle() ?? ''));
+                if ($title !== '') {
+                    // Sheet names with spaces/special chars must be quoted.
+                    $escaped = str_replace("'", "''", $title);
+                    $cache[$cacheKey] = "'{$escaped}'!{$rangeA1}";
+                    return $cache[$cacheKey];
+                }
+            }
+        }
+    } catch (Throwable $exception) {
+        // Fallback to default range.
+    }
+
+    $cache[$cacheKey] = $rangeA1;
+    return $rangeA1;
+}
+
 function drive_test_get_cell(array $row, array $indexes, array $aliases, string $default = ''): string
 {
     foreach ($aliases as $alias) {
@@ -22,11 +92,18 @@ function drive_test_get_cell(array $row, array $indexes, array $aliases, string
     return $default;
 }
 
-function drive_test_fetch_orders(int $limit = 10, int $startRow = 5552): array
+function drive_test_fetch_orders(int $limit = 10, int $startRow = 5552, string $storeKey = 'flower'): array
 {
+    $storeConfig = drive_test_get_store_config($storeKey);
+
     $credentialsPath = __DIR__ . '/../google_credentials.json';
-    $spreadsheetId = '1SSmQuR9quxeQbMKNMDkRe8-n1gU7WuEfsFaJ3WKFO-c';
+    $spreadsheetId = (string) ($storeConfig['spreadsheet_id'] ?? '');
-    $range = 'A:Z';
+    $sheetGid = array_key_exists('sheet_gid', $storeConfig) ? ($storeConfig['sheet_gid'] === null ? null : (int) $storeConfig['sheet_gid']) : null;
+    $rangeA1 = 'A:Z';
+
+    if ($spreadsheetId === '') {
+        throw new RuntimeException('Configuración de Drive para la tienda no válida.');
+    }
 
     if (!file_exists($credentialsPath)) {
         throw new RuntimeException('No se encontró el archivo de credenciales de Google.');
@@ -37,6 +114,9 @@ function drive_test_fetch_orders(int $limit = 10, int $startRow = 5552): array
     $client->addScope(Google\Service\Sheets::SPREADSHEETS_READONLY);
 
     $service = new Google\Service\Sheets($client);
+
+    $range = drive_test_resolve_sheet_a1_range($service, $spreadsheetId, $sheetGid, $rangeA1);
+
     $response = $service->spreadsheets_values->get($spreadsheetId, $range);
     $values = $response->getValues();
 
@@ -59,16 +139,16 @@ function drive_test_fetch_orders(int $limit = 10, int $startRow = 5552): array
     }
 
     $dataRows = array_slice($values, 1);
+
     $startIndex = max(0, $startRow - 2);
-    if ($startIndex > 0) {
+    if ($startIndex > 0 && $startIndex < count($dataRows)) {
         $dataRows = array_slice($dataRows, $startIndex);
     }
 
-    if ($limit > 0) {
+    $previewRows = $limit > 0
-        $previewRows = array_reverse(array_slice($dataRows, -$limit));
+        ? array_reverse(array_slice($dataRows, -$limit))
-    } else {
+        : array_reverse($dataRows);
-        $previewRows = array_reverse($dataRows);
+
-    }
     $orders = [];
 
     foreach ($previewRows as $row) {
@@ -89,7 +169,15 @@ function drive_test_fetch_orders(int $limit = 10, int $startRow = 5552): array
         $direccion = drive_test_get_cell($row, $headerIndexes, ['DIRECION', 'DIRECCION']);
         $referencia = drive_test_get_cell($row, $headerIndexes, ['REFERENCIA']);
         $distrito = drive_test_get_cell($row, $headerIndexes, ['DISTRITO']);
-        $sourceKey = sha1(implode('|', [$codigo, $importId, $nombre, $celular, $producto]));
+
+        // Importante: para 'flower' mantenemos EXACTAMENTE el algoritmo anterior
+        // para no romper el historial/tracking ya existente.
+        $sourceKeyBase = implode('|', [$codigo, $importId, $nombre, $celular, $producto]);
+        if (($storeConfig['key'] ?? 'flower') === 'flower') {
+            $sourceKey = sha1($sourceKeyBase);
+        } else {
+            $sourceKey = sha1(($storeConfig['key'] ?? $storeKey) . '|' . $sourceKeyBase);
+        }
 
         $orders[] = [
             'source_key' => $sourceKey,

index.php

@@ -104,7 +104,7 @@ $pageDescription = 'Entrada rápida al sistema CRM y panel de administración.';
             <a class="btn btn-primary" href="<?php echo $isLoggedIn ? 'dashboard.php' : 'login.php'; ?>">
                 <?php echo $isLoggedIn ? 'Ir al dashboard' : 'Iniciar sesión'; ?>
             </a>
-            <a class="btn btn-secondary" href="gestiones_callcenter.php">Abrir Call Center de prueba</a>
+            <a class="btn btn-secondary" href="gestiones_callcenter.php">Abrir Base de Datos Pedidos</a>
         </div>
 
         <div class="meta">

layout_header.php

@@ -348,13 +348,13 @@ $navItems = [
             'call_center' => [
                 'url' => 'gestiones_callcenter.php',
                 'icon' => 'fa-headset',
-                'text' => 'Call Center (Mis Gestiones)',
+                'text' => 'Base de Datos Pedidos',
-                'roles' => ['Administrador', 'admin', 'Asesor']
+                'roles' => ['Administrador', 'admin']
             ],
             'call_center_pro' => [
                 'url' => 'call_center_pro.php',
                 'icon' => 'fa-headset',
-                'text' => 'Call Center Pro',
+                'text' => 'Pedidos Asignados',
                 'roles' => ['Administrador', 'admin', 'Asesor']
             ],
             'simular_asignacion' => [
@@ -447,7 +447,7 @@ $navItems = [
                                 <a href="#" class="nav-link"><i class="fas <?php echo $item['icon']; ?>"></i> <?php echo $item['text']; ?></a>
                                 <ul class="submenu <?php echo $isSubmenuActive ? 'show' : ''; ?>">
                                     <?php foreach ($item['submenu'] as $sub_item):
-                                        if ($isTestModule || in_array($userRole, $sub_item['roles'])):
+                                        if (in_array($userRole, $sub_item['roles'])):
                                             $isActive = $currentPage == $sub_item['url'] ? 'active' : '';
                                     ?>
                                             <li class="nav-item">

save_llamada.php

@@ -28,6 +28,23 @@ try {
     $pdo = db();
     cc_test_ensure_historial_llamadas_table($pdo);
 
+    $role = (string) ($_SESSION['user_role'] ?? '');
+    $isAdmin = in_array($role, ['Administrador', 'admin'], true);
+    if (!$isAdmin) {
+        cc_test_ensure_tracking_table($pdo);
+
+        $stmtTrack = $pdo->prepare('SELECT user_id FROM callcenter_test_tracking WHERE source_key = ? LIMIT 1');
+        $stmtTrack->execute([$pedido_id]);
+        $tracking = $stmtTrack->fetch(PDO::FETCH_ASSOC);
+
+        $trackingUserId = $tracking ? (int) ($tracking['user_id'] ?? 0) : null;
+        if (!$tracking || $trackingUserId !== $asesor_id) {
+            http_response_code(403);
+            echo json_encode(['success' => false, 'error' => 'No autorizado para gestionar este pedido.']);
+            exit;
+        }
+    }
+
     $stmt = $pdo->prepare('INSERT INTO historial_llamadas (pedido_id, asesor_id, resultado, observacion) VALUES (?, ?, ?, ?)');
     $stmt->execute([$pedido_id, $asesor_id, $resultado, $observacion !== '' ? $observacion : null]);
 

simular_asignacion.php

@@ -39,4 +39,4 @@ foreach ($pedidos as $id) {
 
 echo "<h3>Simulación Exitosa</h3>";
 echo "Se han asignado " . count($pedidos) . " pedidos al usuario <strong>$username</strong> (ID: $userId).<br>";
-echo "Ahora puedes verlos en el panel de gestión: <a href='gestiones_callcenter.php'>Ir al Panel de Call Center</a>";
+echo "Ahora puedes verlos en el panel de gestión: <a href='gestiones_callcenter.php'>Ir a Base de Datos Pedidos</a>";

test_importar_drive.php

@@ -2,6 +2,7 @@
 session_start();
 require_once __DIR__ . '/db/config.php';
 require_once __DIR__ . '/includes/callcenter_test_helpers.php';
+require_once __DIR__ . '/includes/drive_test_orders.php';
 
 $pageTitle = 'Importar Drive (Test)';
 $pageDescription = 'Vista previa de los últimos 10 pedidos detectados en Google Sheets antes de importarlos al CRM.';
@@ -18,8 +19,20 @@ require_once __DIR__ . '/layout_header.php';
 require_once __DIR__ . '/vendor/autoload.php';
 
 $credentialsPath = __DIR__ . '/google_credentials.json';
-$spreadsheetId = '1SSmQuR9quxeQbMKNMDkRe8-n1gU7WuEfsFaJ3WKFO-c';
+
-$range = 'A:Z';
+$storeKey = trim((string) ($_GET['store'] ?? 'flower'));
+$storeKey = mb_strtolower($storeKey);
+$availableStores = drive_test_available_stores();
+if (!isset($availableStores[$storeKey])) {
+    $storeKey = 'flower';
+}
+$storeConfig = $availableStores[$storeKey];
+
+$spreadsheetId = (string) ($storeConfig['spreadsheet_id'] ?? '');
+$rangeA1 = 'A:Z';
+$sheetGid = array_key_exists('sheet_gid', $storeConfig) ? ($storeConfig['sheet_gid'] === null ? null : (int) $storeConfig['sheet_gid']) : null;
+
+$range = $rangeA1;
 $headers = [];
 $previewRows = [];
 $errorMessage = null;
@@ -35,6 +48,8 @@ try {
     $client->addScope(Google\Service\Sheets::SPREADSHEETS_READONLY);
 
     $service = new Google\Service\Sheets($client);
+
+    $range = drive_test_resolve_sheet_a1_range($service, $spreadsheetId, $sheetGid, $rangeA1);
     $response = $service->spreadsheets_values->get($spreadsheetId, $range);
     $values = $response->getValues();
 
@@ -61,9 +76,12 @@ try {
                             <h2 class="h4 mb-1">Vista previa de pedidos desde Drive</h2>
                             <p class="text-muted mb-0">Aquí verás solo los últimos 10 registros encontrados en la hoja, sin guardar nada todavía en la base de datos.</p>
                         </div>
-                        <span class="badge bg-primary-subtle text-primary-emphasis px-3 py-2">
+                        <div class="d-flex flex-wrap gap-2 justify-content-end">
-                            <?php echo (int) count($previewRows); ?> visibles
+                            <span class="badge bg-light text-dark border px-3 py-2">Tienda: <?php echo htmlspecialchars((string) ($storeConfig['label'] ?? '')); ?></span>
-                        </span>
+                            <span class="badge bg-primary-subtle text-primary-emphasis px-3 py-2">
+                                <?php echo (int) count($previewRows); ?> visibles
+                            </span>
+                        </div>
                     </div>
 
                     <?php if ($errorMessage !== null): ?>

update_callcenter_test_tracking.php

@@ -71,10 +71,26 @@ try {
     $pdo = db();
     cc_test_ensure_tracking_table($pdo);
 
-    $stmtCurrent = $pdo->prepare('SELECT estado, numero_cuenta_enviado_at FROM callcenter_test_tracking WHERE source_key = ? LIMIT 1');
+    $stmtCurrent = $pdo->prepare('SELECT estado, numero_cuenta_enviado_at, user_id FROM callcenter_test_tracking WHERE source_key = ? LIMIT 1');
     $stmtCurrent->execute([$sourceKey]);
     $currentTracking = $stmtCurrent->fetch(PDO::FETCH_ASSOC) ?: null;
 
+    $role = (string) ($_SESSION['user_role'] ?? '');
+    $isAdmin = in_array($role, ['Administrador', 'admin'], true);
+    if (!$isAdmin) {
+        $currentUserId = (int) ($_SESSION['user_id'] ?? 0);
+        $trackingUserId = $currentTracking ? (int) ($currentTracking['user_id'] ?? 0) : null;
+        if (!$currentTracking || $trackingUserId !== $currentUserId) {
+            http_response_code(403);
+            echo json_encode(['success' => false, 'message' => 'No autorizado para gestionar este pedido.']);
+            exit;
+        }
+    }
+
+    $userIdToSet = $isAdmin
+        ? ($currentTracking ? ($currentTracking['user_id'] ?? null) : null)
+        : (int) $_SESSION['user_id'];
+
     $proximaRaw = trim((string) ($_POST['proxima_llamada_at'] ?? ''));
     $proximaLlamada = null;
     if ($proximaRaw !== '') {
@@ -204,7 +220,7 @@ try {
         ':source_key' => $sourceKey,
         ':estado' => $estado,
         ':nota' => $nota,
-        ':user_id' => (int) $_SESSION['user_id'],
+        ':user_id' => $userIdToSet,
         ':direccion' => $direccion,
         ':referencia' => $referencia,
         ':agencia' => $agencia,