Sustento actual:
ver imagen · .
diff --git a/includes/callcenter_test_helpers.php b/includes/callcenter_test_helpers.php
index 240f344a..2c926d48 100644
--- a/includes/callcenter_test_helpers.php
+++ b/includes/callcenter_test_helpers.php
@@ -83,6 +83,7 @@ function cc_test_assessor_default_color_hex(string $assessorKey): string
'CARMEN' => '#FF00FF',
'MIRELLA' => '#EFBF04',
'LUCIBOT' => '#FD7E14',
+ 'MARIA', 'MARÍA' => '#800080',
default => $palette[$paletteIndex],
};
}
@@ -1353,13 +1354,7 @@ function cc_test_followup_is_from_promo_final_cutoff(array $order): bool
function cc_test_followup_promo_final_threshold_day(array $order): int
{
- $startedAt = cc_test_followup_started_at($order);
- if (!$startedAt instanceof DateTimeImmutable) {
- return 4;
- }
-
- $cutoff = cc_test_followup_promo_final_cutoff();
- return $startedAt->format('Y-m-d') >= $cutoff->format('Y-m-d') ? 3 : 4;
+ return 3;
}
function cc_test_followup_day_info(array $order): ?array
@@ -1404,13 +1399,13 @@ function cc_test_followup_day_info(array $order): ?array
} elseif ($dayNumber === 2) {
$badgeClass = 'bg-info-subtle text-info-emphasis border';
$textClass = 'text-info-emphasis';
- $description = 'Aún está dentro de los 3 días de seguimiento.';
+ $description = 'Aún está dentro de los primeros ' . $promoFinalThresholdDay . ' días de seguimiento.';
}
return [
'day_number' => $dayNumber,
- 'display_label' => $dayNumber >= 4 ? 'Día 4+' : 'Día ' . $dayNumber,
- 'compact_label' => $dayNumber >= 4 ? '4+' : (string) $dayNumber,
+ 'display_label' => $dayNumber >= $promoFinalThresholdDay ? 'Día ' . $promoFinalThresholdDay . '+' : 'Día ' . $dayNumber,
+ 'compact_label' => $dayNumber >= $promoFinalThresholdDay ? $promoFinalThresholdDay . '+' : (string) $dayNumber,
'badge_class' => $badgeClass,
'text_class' => $textClass,
'description' => $description,
@@ -1679,6 +1674,7 @@ function cc_test_build_performance_dashboard(array $orders, array $assessors, in
$summary = [
'scope_total' => 0,
'assigned_today' => 0,
+ 'assigned_effective_today' => 0,
'confirmed_today_new' => 0,
'confirmed_today_recovered' => 0,
'confirmed_today_total' => 0,
@@ -1795,14 +1791,16 @@ function cc_test_build_performance_dashboard(array $orders, array $assessors, in
}
$summary['confirmed_today_total'] = $summary['confirmed_today_new'] + $summary['confirmed_today_recovered'];
- $summary['confirm_rate_today'] = $summary['assigned_today'] > 0
- ? round(($summary['confirmed_today_new'] / $summary['assigned_today']) * 100, 1)
+ $summary['assigned_effective_today'] = max(0, (int) ($summary['assigned_today'] ?? 0) - (int) ($summary['repeated_today'] ?? 0));
+ $effectiveAssignedToday = (int) ($summary['assigned_effective_today'] ?? 0);
+ $summary['confirm_rate_today'] = $effectiveAssignedToday > 0
+ ? round(($summary['confirmed_today_new'] / $effectiveAssignedToday) * 100, 1)
: 0.0;
$summary['recovery_rate_today'] = $summary['confirmed_today_total'] > 0
? round(($summary['confirmed_today_recovered'] / $summary['confirmed_today_total']) * 100, 1)
: 0.0;
- $summary['performance_today_rate'] = $summary['assigned_today'] > 0
- ? round(($summary['confirmed_today_total'] / $summary['assigned_today']) * 100, 1)
+ $summary['performance_today_rate'] = $effectiveAssignedToday > 0
+ ? round(($summary['confirmed_today_total'] / $effectiveAssignedToday) * 100, 1)
: 0.0;
$advisorLabels = [];
@@ -2040,6 +2038,7 @@ function cc_test_build_performance_dashboard_period(array $orders, array $assess
$summary = [
'scope_total' => 0,
'assigned_today' => 0,
+ 'assigned_effective_today' => 0,
'confirmed_today_new' => 0,
'confirmed_today_recovered' => 0,
'confirmed_today_total' => 0,
@@ -2156,14 +2155,16 @@ function cc_test_build_performance_dashboard_period(array $orders, array $assess
}
$summary['confirmed_today_total'] = $summary['confirmed_today_new'] + $summary['confirmed_today_recovered'];
- $summary['confirm_rate_today'] = $summary['assigned_today'] > 0
- ? round(($summary['confirmed_today_new'] / $summary['assigned_today']) * 100, 1)
+ $summary['assigned_effective_today'] = max(0, (int) ($summary['assigned_today'] ?? 0) - (int) ($summary['repeated_today'] ?? 0));
+ $effectiveAssignedToday = (int) ($summary['assigned_effective_today'] ?? 0);
+ $summary['confirm_rate_today'] = $effectiveAssignedToday > 0
+ ? round(($summary['confirmed_today_new'] / $effectiveAssignedToday) * 100, 1)
: 0.0;
$summary['recovery_rate_today'] = $summary['confirmed_today_total'] > 0
? round(($summary['confirmed_today_recovered'] / $summary['confirmed_today_total']) * 100, 1)
: 0.0;
- $summary['performance_today_rate'] = $summary['assigned_today'] > 0
- ? round(($summary['confirmed_today_total'] / $summary['assigned_today']) * 100, 1)
+ $summary['performance_today_rate'] = $effectiveAssignedToday > 0
+ ? round(($summary['confirmed_today_total'] / $effectiveAssignedToday) * 100, 1)
: 0.0;
$advisorLabels = [];
@@ -2363,9 +2364,9 @@ function cc_test_build_performance_dashboard_period(array $orders, array $assess
function cc_test_render_performance_dashboard(array $dashboard, array $options = []): string
{
$title = trim((string) ($options['title'] ?? 'KPI diario por asesora'));
- $subtitle = trim((string) ($options['subtitle'] ?? 'Confirmación = pedidos asignados hoy confirmados hoy. Recuperación = pedidos asignados antes de hoy confirmados hoy. Rendimiento del día = confirmados totales (nuevos + recuperados) sobre asignados hoy.'));
+ $subtitle = trim((string) ($options['subtitle'] ?? 'Confirmación = pedidos asignados hoy confirmados hoy, sin contar repetidos. Recuperación = pedidos asignados antes de hoy confirmados hoy. Rendimiento del día = confirmados totales (nuevos + recuperados) sobre asignados efectivos sin repetidos.'));
$chart1Title = trim((string) ($options['chart1_title'] ?? 'Distribución de estados de hoy'));
- $chart1Note = trim((string) ($options['chart1_note'] ?? 'La dona separa los pedidos de hoy por estado: confirmados nuevos, recuperados, POR LLAMAR, DEVOLVER LLAMADA, OBSERVADO, SE ENVIO NUMERO DE CUENTA, repetidos y cancelados.'));
+ $chart1Note = trim((string) ($options['chart1_note'] ?? 'La dona separa los pedidos de hoy por estado: confirmados nuevos, recuperados, POR LLAMAR, DEVOLVER LLAMADA, OBSERVADO, SE ENVIO NUMERO DE CUENTA, repetidos (solo cantidad) y cancelados.'));
$chart2Title = trim((string) ($options['chart2_title'] ?? 'Evolución de los últimos 7 días'));
$chart2Note = trim((string) ($options['chart2_note'] ?? 'La línea de confirmados separa pedidos asignados hoy y pedidos asignados antes de hoy.'));
$footnote = trim((string) ($options['footnote'] ?? 'Seguimiento abierto = pedidos asignados hoy en POR LLAMAR, DEVOLVER LLAMADA, OBSERVADO y SE ENVIO NUMERO DE CUENTA que todavía no pasan a Promo Final.'));
@@ -2388,13 +2389,22 @@ function cc_test_render_performance_dashboard(array $dashboard, array $options =
? array_values($statusChartDataset['backgroundColor'])
: [];
$statusTotal = array_sum($statusChartValues);
+ $statusRepeatedTotal = 0;
+ foreach ($statusChartLabels as $index => $label) {
+ if (preg_match('/repetid/i', (string) $label) === 1) {
+ $statusRepeatedTotal += (int) ($statusChartValues[$index] ?? 0);
+ }
+ }
+ $statusPercentageTotal = max(0, $statusTotal - $statusRepeatedTotal);
$confirmedTodayNew = (int) ($summary['confirmed_today_new'] ?? 0);
$confirmedTodayRecovered = (int) ($summary['confirmed_today_recovered'] ?? 0);
$confirmedTodayTotal = (int) ($summary['confirmed_today_total'] ?? 0);
+ $effectiveAssignedToday = (int) ($summary['assigned_effective_today'] ?? max(0, (int) ($summary['assigned_today'] ?? 0) - (int) ($summary['repeated_today'] ?? 0)));
$performanceTodayRate = (float) ($summary['performance_today_rate'] ?? 0);
$performanceTodayMetaTitle = sprintf(
- '%d confirmados = %d nuevos + %d recuperado%s',
+ '%d confirmados sobre %d asignados efectivos = %d nuevos + %d recuperado%s',
$confirmedTodayTotal,
+ $effectiveAssignedToday,
$confirmedTodayNew,
$confirmedTodayRecovered,
$confirmedTodayRecovered === 1 ? '' : 's'
@@ -2404,10 +2414,13 @@ function cc_test_render_performance_dashboard(array $dashboard, array $options =
$statusLegendItems = [];
if ($statusTotal > 0) {
foreach ($statusChartValues as $index => $value) {
+ $label = (string) ($statusChartLabels[$index] ?? ('Estado ' . ($index + 1)));
+ $isQuantityOnly = preg_match('/repetid/i', $label) === 1;
$statusLegendItems[] = [
- 'label' => (string) ($statusChartLabels[$index] ?? ('Estado ' . ($index + 1))),
+ 'label' => $label,
'value' => (int) $value,
- 'percentage' => round(((float) $value / $statusTotal) * 100, 1),
+ 'percentage' => $isQuantityOnly ? null : ($statusPercentageTotal > 0 ? round(((float) $value / $statusPercentageTotal) * 100, 1) : 0.0),
+ 'is_quantity_only' => $isQuantityOnly,
'color' => (string) ($statusChartColors[$index] ?? 'rgba(108, 117, 125, 0.65)'),
];
}
@@ -2509,7 +2522,7 @@ function cc_test_render_performance_dashboard(array $dashboard, array $options =
pedidos